Customer Service Supply Chain
Resume:
Nationality:
America, Jordan
Address:
Gilbert, AZ 85295
Mob:
Email:
adxvzk@r.postjobfree.com
Languages
English, Arabic & Italian
SUMMARY
A self-motivated professional with a distinguished Career journey and a set of skills necessary to succeed. In addition, a diversified experience in various markets such as USA, Europe, Gulf Region, East Asia and the middle east.
•Ability to Translate data into Opportunities
•Quantify accomplishments
•Solid Negotiations Skills
•Outstanding communication skills,
•Distinctive leadership traits.
•Solid work ethics
Professional Experience
Nov 2022 – Present Kroger Fry’s
Front End / Operations Manager
•Customer Service
•Day to Day operations
•Procurement of supplies.
•Logistics and warehouse
•Staff development and management.
•KPI’s
Apr 2021 – Present AMAN Human Capital
Board member & Mgmt and Supply Chain Career Advisor
•Career and mgmt development.
•Assist clients place building blocks for their career path
•Managerial skills and development aspects
•Key performance indicators
•Identify saving and performance opportunities
Feb 2020 – Mar2021 MH&S - Jordan
Director of Supply Chain - FMCG.
•Manage a team of 200 employees and six managers.
•Restructure the full department to ensure efficiency and cost savings • Warehouse & Inventory management which includes multiple locations
•Manage imports of RM & PM.
•Manage export of shipments via Sea, air and land freight. In addition to clearance.
•Material Management; RM & PM, finished goods, pallets.
•Purchasing & Procurement which includes PR, PO and system cycle approvals. In addition to suppliers’ negotiations and qualifies lists.
•Manage distribution cycle to ensure network standards SL.
•Manage relations with Customs, JFDA, and other government entities.
Feb 2017 – Nov 2019 Golden Arrow – Jordan
Senior Supply Chain Manager - FMCG.
•Direct Demand & Supply Planning process and reviews.
•Manage timely receipt of inbound Logistics, local market Distribution
•Warehouse & Inventory management which includes availability, SLA & quarantine and multiple locations.
•Control quality of goods received & produced to ensure customers’ satisfaction.
•Material Management; RM & PM, finished goods, pallets.
•3PL Management.
Aug 2012 – Jul 2016 Henkel International.
Head Office – UAE (2014-2016)
Regional Supply Chain & Trade Logistics Manager MENA- FMCG
•Support MEA region with Complex component strategies.
•Manage MEA S&OP Process
•Manage Trade Logistics
•Manage Strategic business objectives while working with internal stakeholders.
Henkel International – Jordan (2012 – 2014) Country Head of Supply Chain-FMCG.
•Material Management; RM & PM, finished goods, pallets.
•Warehouses & Inventory management: Optimization, organization and productivity, Resources management/development, Service Levels agreements with industrial functions on quarantine, finished products availability.
•Demand & Supply Management; S&OP
•Optimization of Regional Freight Costs: Restructuring & and cost reduction.
•Optimization of Distribution Management: in sourcing or outsourcing, reduction in number and location of warehouses, transport means, distribution schemes.
•Security & Safety Management
2010- 2012 Ulker Gulf Muller International –Jordan Supply Chain Manager - FMCG.
•Supply Chain and warehousing
•Transportation & Distribution
•Quality Department
•Maintenance Team
2003 – 2010 Aramex International – Jordan
Network Product & Operations Manager
•Manage 26 ARAMEX Offices in the world.
•Manage Network policies and procedure
•Establish, revise and monitor performance standards and guidelines
•Value Chain
•Support new System developments and piloting
•Manage performance guidelines.
•Network Trainer
1997 - 2002 DHL International
Service Center Manager - North Carolina, USA (2000-2002).
Manage day-to-day operations, collection of packages, delivery and transport to hub
•Maintain excellent communication and cooperation with all DHL Service Centers.
•Manage cargo staff responsible for load balancing communication with airlines & Hub.
•Work with custom officials, co-loaders and vendors.
•Provide technical and geographical assistance to Sales & marketing department.
DHL International Head Office – (1999 – 2000) Business Analysts - San Francisco, USA.
•Perform analysis on various elements of DHL’s data integrity
•Identify reasons for failure / non conformity & make recommendations for solutions
•Generate reports/presentations for director of operations
•Communicate with Regional Service Directors, Area Service Managers
•Assist in field audits and Serve as a resource to the Field Services department.
DHL International Customer Service Center – (1997 – 1999) Customer Service Lead Supervisor- Arizona, USA.
•Coaching session and, monthly monitoring
•Audit Validating & Reporting of Customer Service Center to DHL management. • Assist management in training and developing C.S agents
Volunteer Work
Sustainability classes at: Montessori School 200+ students & Um Uthaina school (80+ students) EDUCATION
1995 -1997 BA Degree in International Business Relations- Arizona State University- USA.
PROFESSIONAL TRAINING
Training
Location
Training
Location
Train the Trainer
Jordan
Project Management
Jordan
Dimensions of Leadership
UAE
Performance Management
UAE
Global Supply Chain Leadership Program
UAE
Leadership principals
UAE
Mastering Supply Chain
Germany
Safety & Sustainability
Germany
What Matters Most
USA
Spirituality an Asset to Quality of Life
USA
Situational Negotiation Skills
USA
Delivering Service Excellence
USA
Strategies for Preventive
Diplomacy and Conflict Resolution
USA
Speak Easy Workshop
USA
Competency Based Selection
USA
The Team Approach
USA
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