Administrative Assistant Data Entry

MALLORY RODRIGUEZ

****************@*****.*** C: 347-***-**** 185 St Marks Place, Apt 4G, Staten Island, New York 10301

Summary

Knowledgeable and professional Receptionist adept at administrative support and customer service. 15 years experience managing company reputation with customers. Strong planning, problem solving and communication skills with an efficient approach.

Skills

Data entry

Interpersonal communications

Open and clear communicator

Microsoft Office Specialist Certified

Efficient and accurate

Multitasking and prioritization

Scheduling

Multi-line telephone skills

Experience

St George Community Counseling Services

Staten Island, NY

Administrative Assistant

01/2020-06/2022

Centers Plan for Healthy Living Staten Island, NY

Provider Relations Customer Service

12/2013 - 06/2017

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and appointments

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Report to work on a consistent, regular basis during core business hours (8:00

a.m. – 5:00

p.m.).

Provide responsive and professional customer service to providers regarding status of

medical and dental claims.

Utilize necessary resources and navigate systems efficiently to accurately verify

eligibility and provide verification of benefits.

Assist providers in getting set up and utilizing Provider Portal

Maintain a positive and professional attitude.

Work with members of staff on identifying process improvements

Perform other duties as assigned by management.

All Star Real Estate Staten Island, NY

Receptionist

02/2010 - 10/2013

Responded to telephone inquiries from clients, vendors and the public.

Coordinated daily and weekly schedules and monthly calendar obligations for Real Estate Agents.

Represented office personnel and company brand in regular client correspondence.

Managed clerical needs of company employees, including copying, faxing and file management.

1-800 We Answer New York, NY

Answering Service Operator

01/2007 - 08/2013

Maintained excellent customer satisfaction through a polite, calm demeanor.

Researched and resolved customer issues in a timely manner.

Fielded incoming calls, answered questions, and transferred calls internally.

Built and maintained effective relationships with peers and upper management.

Education and Training

University of Phoenix Tempe, AZ, United States

Associate of Arts in Business Management

2019

Major in Business Management

Bachelors in Science and Psychology

2022

Major in Science and Psychology

Katharine Gibbs School - New York City New York, NY, United States

Business Mgmt Program in Business

2007

Completed professional development in Business Management

Professional Affiliations

CPHL- Centers Plan for Healthy Living

Childhood Course-All parenting class (Autism-Special needs children Pt 1-8)

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