Amber Minter

Experience

Claims Inside Adjuster Trainee January 2023- Present Trexis Insurance Corporation

● Handle first party collision claims and third party damage property claims, determine liability Claims Adjuster Trainee January 2022- December 2022 (contracted by Apple One)

● Handle first party collision claims and third party damage property claims, determine liability Amazon Prime - Diversified Logistic/Know How LLC August 2020 - December 2020 February 2021- November 2021

● Deliver 250+ packages to residential and business Customer Care Rep I December 2019 - August 2020 Anthem- Amerigroup (contracted by Aerotek)

- Nashville, TN

● Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, and eligibility.

●. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Multimedia Chat Agent March 2019 - November 2019 Genesco - Nashville, TN

● Answer, chats, emails, and texts to assist customers and store employees.

● Effectively multi-task while managing constant incoming interactions.

● Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction. Customer Service Representative November 2018 - March 2019 TennCare- Nashville, TN

● Data entry for enrollment process and setting potential members up with a managed care organization for Medicaid and answer inbound phone calls from existing members base and program administrators. Lead Sales August 2017 - June 2018 Clarks - Nashville, TN

● Match customers with the right product based on their needs while managing employees. ● Keep the store nice and tidy during down time. Make sure displays are presented beautifully.

● Package customers online orders that are sent to store locations. Resident Assistant Sept 2012 - December 2015 The Art Institute of TN - Nashville, TN

● Host open houses for incoming students

● Take families & prospective students on apartment tours

● Complete inspections and make sure students needs were met & apartments kept to standard Education

The Art Institute of Nashville / Bachelor of Fine Arts (September 2012 - December 2015) NALP Certification (in progress) (June 2023 - Present)