THORNTON NORMAN

**** ***** ****** ******, ** ****0 215-***-**** (Cellular) adxvwr@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Ten years of professional experience in business management, accounts payable/receivable, sales, and general administration.

Technologically proficient in Microsoft Windows and Office (Word, Excel, PowerPoint, Outlook and Access); QuickBooks; SAP Business Management software; other Email and Internet applications Personal Qualities: Detail oriented, self-disciplined, personable, general accounting skills, employee management, quality assurance, scheduling, well-developed organizational skills, superior written and oral communication and highly motivated with excellent interpersonal skills, team player, accountable for actions, trustoworthy PROFESSIONAL EXPERIENCE

06/2015 – Present Boiron USA Newtown Square, PA

Account Payable/Receivable Specialist

● Maintaining accounting ledgers for multiple accounts, such as Walmart, Amazon, CVS, Walgreens, Whole Foods, UNFI, Sprouts, etc.

● Reconciling accounts and resolve discrepancies for top 10 company accounts and closing balance sheets

● Record journal entries; including cash deposits and billing

● Analyzing and producing monthly AR matrix and short payment reports, post ACH and check payments

● Investigating and auditing delinquent/past-due accounts, accumulating shortages, and negotiating resolutions with customers with high success rate

5/2005 – Present Self Employed – Residential Property Management Philadelphia, PA CEO, Property Manager

● Procured several properties, which were rehabilitated to be used as rental homes

● Establishing financial goals and maintaining records of all transactions

● Light bookkeeping and managing of accounts receivable/payable

● Ensuring that all rent payments and other applicable fees are collected, posted and deposited in a timely manner

● Generating necessary legal documents (including lease agreements, addenda, etc) and processed according to municipal guidelines

● Utilizing various marketing techniques to acquire potential residents

● Handling concerns and requests from residents in timely manner to ensure resident satisfaction and retention

● Maintain the appearance, cleanliness, and structure of the properties

● Ensuring any necessary repairs are noted and completed on timely basis in order to provide safe living conditions for residents

● Regularly conducting inspections of properties to ensure compliance with the terms of lease agreement 5/2014 – 3/2015 Corix Utilities Philadelphia, PA

Supervisor, Gas Meter Installers

● Supervised and managed a team of 10 installers

● Coordinated team scheduled for meter installations

● Monitored activity and productivity of team

Lead Meter Installer

● Installing new and replacing old gas modules throughout the Philadelphia region and surrounding counties

● Providing supervision and direction for a group of 13 employees

● Coordinating installations, testing systems and troubleshooting equipment 7/2011 – 7/2013 Worldwide Analytics, LLC Claymont, DE Collections Specialist

Successful in obtaining over $324,000 in collections over a ten month period; consistently ranked as part of the

“Golden” collectors circle.

● Utilized as a team lead and assistant to supervisor

● Specializing in the negotiation of payments for debts relating to Payday loans

● Providing customer service regarding collection issues pertaining to client accounts, including payments, adjustments, and discrepancies

● Specializing in difficult customers and complaint calls

● Provide collections training and support for goal maintenance for new hires and transferred representatives

● Conceiving and implementing sales efforts used to accelerate the collection process 3/2010- 6/2011 Fairfield Inn/Marriott Philadelphia,Pa Assistant General Manager

● Worked directly with the General Manager to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.

● Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.

● Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

● Directed and managed property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

12/2008 - 1/2010 Save-A-Lot Philadelphia, PA

Assistant General Manager

● Supervised between 30 to 60 employees; controlled and maintain company policies; met store sales quota; hired and trained employees

10/2005 - 12/2008 Fastenal Company Broomall, PA

General Manager

Increased annual branch sales within a 1-year period, doubling the previous year-end total

● Handled operational matters including responding to customers complaints, resolving problems, and interacting with credit department to ascertain the status of customer accounts

● Compiled data from vendor invoices and supporting documents to verify account accuracy

● Supervised and trained staff of five people

● Achieved required monthly goals for new accounts

● Administered annual marketing budget

● Managed accounts receivable/payable

● Oversaw daily business operations, including presentation of goods, inventory, coordination of deliveries

● Developed and supervised the implementation of corporate internal marketing plan

● Negotiated purchases and sales contracts with sourced vendor

● Created and instituted sales programs and employee incentives to encourage and increase company sales Assistant General Manager

● Increased sales accounts and obtained prospective clients via cold calls

● Assisted branch manager in supervision of daily business operations

● Manage inventory as well as accounts receivable/payable 2003-2005 Eckerd Pharmacy Philadelphia,Pa

Assistant General Manager

● Supervised up to 40 employees, set assignments, hired and trained staff, specialized in customer satisfaction

EDUCATION

Widener University – Chester, PA, Bachelor of Science, Business Administration, 2005 REFERENCES

Available upon request

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