Service Representative Center
Resume:
Andrea Mandes
Customer Service Representative
Palmerton, PA 18071
***********@*****.***
To find a job in the Business field that will progress into a career with the use of my Bachelor's Degree and my personal and work experiences.
Professional Customer Service offering:
3 years of experience providing customer support in busy call center environments for several different business industries.
An unwavering commitment to customer service, with the ability to build internal and external relationships, resolve complex problems and earn customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Work Experience
Assistant Manager
Minuteman Press of Glenside
March 2019 - Current
Assisting customers through live interaction, email correspondence and electronic communication. Entering and processing orders using proprietary management software. Responsible for some print production operations as well as some finishing and bindery operations. Operate and maintain digital presses, envelope press, and bindery/finishing equipment.
Use and understanding of Adobe Creative Suite and Fiery Command Workstation Dispatcher/Customer Service Rep
Journey Freight
November 2018- February 2019
Various Administrative duties
Processing orders from customers
Coordinate truck shipments with carriers
Determine best carrier rates
Set pick up/delivery appointments
Communicated customer needs with shippers and receivers. Resolve client concerns relating to freight transportation Verification of bills and charges
Accounting Clerk
Packaging Corporation of America - Collegeville, PA May 2018 to November 2018
Handling Accounts receivables
Sheet receiving Inventory
Some account Payables
Collection calls
Answer phones/emails
Monitor front desk
Invoicing customers.
Filing and bookkeeping
Administrative Assistant/Receptionist
Ayers Promotions - Colmar, PA
September 2017 to April 2018
Entering Invoices into Excel
Ordering Goods to be shipped to printers
Oversee receptionist area, including greeting visitors and responding to telephone and in-person
requests for information.
Called and emailed clients to request information regarding orders Verified that information in the computer system was up-to-date and accurate. Create invoices and process customer payments.
Call vendors to check on orders, schedule deliveries, and coordinate payments. Prepare files and documents in MS-Word by using predefined templates or by creating them from the scratch
Perform basic bookkeeping functions and tasks
Alphabetize and file old invoices and forms
Website Design Associate
Cherrydale Farms - Lansdale, PA
August 2017 to September 2017
Create customer websites using MIDAS database
Worked directly with Sales Rep answering questions regarding customer accounts Assisting the IT department with website bugs
Entering Customer information into Databases
Designed, developed, maintained and updated a variety of web sites as assigned. Assisted other design staff members with various aspects of site maintenance as needed. Updated web style sheets and pages on a regular basis and as required. Coordinated various web pages with appropriate links and multimedia elements in collaboration with design team members.
Prepared site update reports for submission to management on a regular basis. Customer Service Representative
Old Forge Collision Center - Lansdale, PA
December 2014 to January 2015
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Build and maintain enduring customer relationships to boost sales and generate repeat business.
Access electronic and paper cataloging systems to look up product information and availability Ensured customers were satisfied with every part of the repair experience, from initial greeting through order completion
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Managed a high-volume workload within a deadline-driven environment Photographers Assistant
CareersUSA - Norristown, PA
September 2014 to October 2014
Entering client information into databases Checking in clients upon arrival Coordinating colors for pictures
Other General office work including rescheduling appointments, making reminder calls, basic data entry.
Helping set up computer equipment
Assisting photographers in equipment set up
Scanning Associate
Shop-Rite of Hatfield - Hatfield, PA
January 2014 to September 2014
Assisting Scanning Manager with execution of price changes Retail sales clerk known for exemplary customer service, team player mindset and exceptional cash-handling accuracy.
Excellent interpersonal skills and a commitment to customer service Pricing Manager
Giant Food Stores
June 2008 to December 2013
Developed the ability to do a wide variety of tasks while effectively managing six associates as they perform at optimum levels.
Assisting customers with a wide variety of products and services. Effectively executing corporate pricing design strategy within the location as well as promotions and policies
Developed many entry-level associates to leadership position Call Center Representative
Arista Marketing, Blue Bell
April 2008 to January 2009
Handled high call volumes to offices to confirm client needs. Effectively performed in a high stress position while managing both internal and external requests.
Sharpened database management skills and strengthened communication skills in a highly organized environment.
Consistently met performance benchmarks in all areas (speed, accuracy, volume). Retail Sales Clerk
Michael's Arts and Crafts - North Wales, PA
October 2007 to June 2008
Operate cash register, scanners and computers to itemize and total customer purchases Collect payments and make change for cash transactions; and balance drawer at the end of each shift
Assist with store stocking, floor-sets and opening/closing procedures Manager
Dublin Deli and Hoagie Shop - Dublin, PA
April 2005 to February 2008
Managed all aspects of a small business daily.
Managed company payroll while being the direct point of contact for customers and clients. Education
Bachelor in Business Administration
Arcadia University - Glenside, PA
May 2013
Associate of Science in Business Administration
Montgomery County Community College - Blue Bell, PA August 2010
Skills
Microsoft office, Quickbooks, Receptionist, Inventory Management, Data Entry, Filing, Customer Service, Billing, Bookkeeping, Management, cash handling, invoicing.
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