Entry Clerk Service Representative
Resume:
LaTrina Quigley
Irving, TX **063
adxvvl@r.postjobfree.com
OBJECTIVE:
Seeking a position in a people-oriented organization where I can maximize my customer service experience in a challenging and fun, fast-paced environment. Fast learner with the ability to adapt to changing situations and make prompt decisions to produce a winning outcome. Very organized with leadership skills and a team player.
CERTIFICATIONS & LICENSES:
Career Centers of Texas Medical Coding & Billing
Dallas, TX Licensed 2004
EDUCATION:
Southwest High School Graduate
Ft. Worth, TX 2000
PROFESSIONAL EXPERIENCE:
The Salvation Army
Dallas, TX 2015-2016
Social Worker: Completed intake interviews with families needing Christmas assistance; processed about 100 family applications per day; provided a warm, inviting office environment as applications were processed. Worked in partnership with, and provided effective communication between different teams throughout The Salvation Army Christmas Angel Tree Program. Assisted with The Angel Tree kit making for donors, bag laying for warehouse organization, sorting of all gifts returned, and distribution to families over a 5 day period at 1000 families per day.
Secretary: Assisted the Coordinator with day to day overall functionality of the office. General clerical duties: answer phone in professional manner, transfer calls to appropriate person, schedule meetings, and make travel arrangements. Greeted all visitors and directed them to the appropriate person or Salvation Army location.
AP Loyal
Dallas, TX 2012-2014
Dispatch: In a call center environment, answered up to 75 incoming calls per day from citizens needing immediate locksmith help and routed drivers to their exact location in a timely manner.
Comcast Cable
Dallas, TX 2012-2014
Tech Support: In a call center environment, answered incoming calls from concerned customers regarding malfunctions with their cable network. Assisted the customer in resolving their issues, if at all possible or schedule appointments for our in-home technicians to resolve the issue as soon as possible.
AT & T Stadium
Greeter: Greeted VIP families and friends, escorted them to their proper suite, supervised the parking lots for their vehicles and ensured overall security for them while attending Dallas Cowboy home games. Provided professional customer service, assisted VIP family and friends with any requests and resolved any issues that came about during their time at the stadium.
H & B Painting
Dallas, TX 2006-2009
Book Keeper: Maintained the receipts for all transactions and accepted payments from customers. Purchased supplies and equipment as needed for the business; monitored office supply levels and reordered as necessary; paid supplier invoices in a timely manner; issued invoices to customers; recorded cash receipts and made bank deposits; maintained the petty cash fund; maintained an orderly receipt filing system for all transactions; and provided clerical and administrative support as necessary.
Express Telephone Service
Dallas, TX 2002-2006
Customer Service Representative: In a call center environment, set-up on an automatic incoming call system, answered over 100 calls per day from customers needing assistance with issues regarding their telephone line.
Data Entry Clerk: Answered calls from customers requesting telephone service; typed up the order and assigned a technician to the job; scheduled appointment with customer.
Professional References:
Express Telephone Service
Kim Teal-Supervisor
H & B Painting
Henry Busby-Owner
The Salvation Army
Pat Reiman-Manger
Contact this candidate