Meter Reader Service Representative

Kassidy Gee

**** ***** **. * ********, WA ***** ****************@*****.*** 253-***-****

Pierce County Planning and Public Works

Customer service excellence award winner for the City of Tacoma who is courteous and a proactive professional with over a decade of construction and customer service. Experienced in construction, maintenance, painting, utilities, utility finance, administrative duties, and thrives in a demanding, fast paced, and changing, environment, where I can be well-versed in many skills with continuous learning. Passionate about providing excellent service to the general public and contributing to positive working environments.

Professional Experience

Pro Painting Lady Owner (2013-Current)

Full Residential and commercial painting and pressure washing, QuickBooks, Excel, construction, tax reporting. Invoicing and estimating, masking, spraying, management, ordering supplies.

Trusted Power Electric Project Manager Account scheduling Coordinator(2022-Current)

Invoicing, creating estimates, customer relations, responding to yelp and thumbtack customer inquiries, sales, Team Up scheduling, team management, photo uploading, emails, calls, customer satisfaction follow up, payment processing, deposit collections, relaying information to electricians and coordinating jobs. Managing several employees calendars and workday, training employees in Team up app scheduling processes.

Advanced Mobile Notary Scheduling Coordinator (2021-2021) Extremely fast paced Scheduling multiple calendars, communication, incoming and outgoing calls, email, chat, text communication. Team up Scheduling calendar.

Pierce County, Sewer Maintenance, Puyallup, WA (2021- 2021) Temporary Position

I am an integral part of the Maintenance & Operations Team where I am performing various maintenance duties, building retaining walls, shoveling dirt, tool sharpening, cleanout of sewer channels, TV lines support, camera and vehicle maintenance, supplies and material inventory, concrete, asphalt repair, asphalt compacting, crane operating, cleaning, landscaping, weed chemical treatment, construction work around manholes, utility locating, assisting with line cleaning, operating forklifts, diving into manholes, sewer plugs and cleanout, restocking supplies and materials, tar sealing, pressure washing, Hansen, purchase orders, pick list, D2MW work orders. Andrew Watt, my specialist on the construction crew stated to me, “You pick up processes quite quickly.” He also stated, “I trained you on the construction truck faster than an worker ever has. That he himself has never trained someone in their first month to operate the boom and run the truck.” In this position I have also been trained in operating the TV Truck, Camera, equipment, tools, and trained on Hansen. My goal is to assist to the best of my ability and continue to gain more knowledge. This is a physical job in all kinds of weather which I enjoy.

City of Puyallup Utilities/ Clerk, Puyallup, WA (2020-2020)

Responsible for clerical and accounting work performed in the municipal utilities portion of the Finance Department. responsible for assisting with maintenance of the city's utility billing records and accounts, cash receipting and customer service.

Contractors Labor Source, Lynnwood, WA (2019 - 2020)

Led a crew in Finish Carpentry as the Lead, I was promoted and given a raise almost immediately, where the work included: painting, caulking, cleanup, air sealing, air seal taping, trim work, inventory supplies, communicating with supervisors, training and supervising my crew, coordinating plans and duties of my crew, organizing materials and supplies, reporting issues to superior

Customer Support Services / Meter reader, Tacoma Public Utilities Tacoma, WA (2018 - 2019) (Temp)

Collected prospect data to schedule interviews, appointments with consistent follow-up.

Prepared agenda for meetings, utilizing Word.

Reconfigured complex filing systems to be more user friendly, increasing productivity & workflow.

Utilized: email, Word, PowerPoint, Excel, SharePoint, Outlook, and phone & internet.

Trained employees the process to successfully read water and electric meters.

Alphabetically tabulated files and organized office supplies, and documents.

Located electric and water utilities and operated a company vehicle.

Provided exceptional customer service to the general public.

Data entry of meter information and codes. Memorized codes and procedures.

Office Admin & Underground Utility Locator, Elm Locating Kent, WA (2016 - 2018)

Organized and compiled information into databases utilizing Excel.

Preformed saving, editing, entering text, printing, faxing, making copies, & scanning documents. Utilized, Excel, Word, PowerPoint, email, & internet. Received sorted and distributed mail, and inventory, Reconfigured complex filing systems.

Created various color-coded spreadsheets and inputted data into Excel for record keeping. Created reminder logs for better workflow. Answered and routed incoming calls involving emergencies, complaints, requests, equipment damages, inventory management, employee, and homeowner and contractor issues.

Maintained and established professional relationships with co-workers, contractors and the general public. Followed established guidelines ensuring responses and communications to contractors, homeowners and supervisors that progress, issues and completion of locates requested were completed and recorded properly in a timely manner to their satisfaction.

Audited employee’s performance / errors & communicated information through face-to-face, via telephone, electronic mail, and written correspondence.

Manager / Foreman, Avatar Painting Inc. (2015 - 2016) Sumner, WA & Tacoma Painting, Tacoma, WA (2008 - 2013)

Entrusted with complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Followed-up with customers, owners, and contractors to make sure our customer service performance and application was to their satisfaction. Demonstrated excellent communication with staff, customers and superiors

Completed residential, commercial and industrial projects in a time efficient manner. Supervised a crew of 2-5 employees and assisted in hiring process.

Ordered necessary materials for assigned projects.

Prepped and applied materials such as, paint, stains, caulking, and texture to surfaces. Operated tools and machines safely.

Improved the quality and efficiency and productivity of employees.

Motivated, supervised and trained unskilled & semi-skilled workers in work processes and procedures, while maintaining strict safety procedures.

Excellent attention to detail thoroughly inspecting and fixing errors in need of attention.

Executive Office Assistant, Dr. Gil’s Immediate Care (2010 - 2011)

Assisted visitors by greeting, helping and directing them appropriately, promptly and in a courteous manner, filling out forms and verifying documentation and identification while maintaining privacy and confidentiality.

Answered, retrieved, and forwarded multi-line calls appropriately.

Responsible for assisting irate or frustrated customers and making them feel at ease.

Provided excellent customer service to internal and external persons via telephone and email.

Improved operating practices and procedures and implemented improvements where necessary.

Provided general administrative support to Doctor Mobley Gil such as; correspondence, expense reporting, projects, presentations, budget documents, appointment reminders, scheduling, sorted and distributed mail, faxing, copying documents and managed billing, and incoming revenue. Organized and lead meetings. Demonstrated strong organizational, business writing, editing and record keeping skills.

Demonstrated a caring and honest customer service attitude towards all customers with zero complaints.

Customer Service Representative, Swedish Medical Center, Bellevue Med Temps (2010 - 2010) (Temp) & Medical Assistant (Temp)

Managed the front desk operations, managed multi-line phone systems, and participated as the first point of contact.

Coordinated and scheduled patient appointments and reduced missed appointments by planned follow-up reminders. Contacted customers and rescheduled them due to changes, delays and specific waiting times.

Collected patient details, insurance information and medical history, greeted and directed patients to examination rooms.

Verified patient’s insurance coverage and collected co-payments, data entry.

Preformed phlebotomy, vitals, EKG’s, and injections and explained diagnosis. Reported findings accurately.

Early Career Experience: Black Angus Hostess 4 months, La Fitness Front Desk Associate 2 1/2yrs. CSR @ Swedish and Magnolia- Medical Assistant.

Current Other Work: In addition to my current position with Pierce County, I am also an entrepreneur. I bid, win and complete my own general construction projects with many repeat, satisfied customers. I specialize in exterior and interior painting. I also work in Real Estate and specialize in off market and foreclosure homes in Pierce, King and Snohomish counties.

High School: Sumner, WA High School Graduate 3.6 GPA.

College: Renton WA, Medical College Graduate-Pima Medical Institute 3.6 GPA.

Certificates: Certified Medical Assistant, CPR & Basic First Aid, Basic Electricity & Excel, Forklift Certified, and Flagger Certified from Pierce County. 10 Hour OSHA Safety Certification.

Contact this candidate