Customer Service Recovery Specialist
Resume:
Kristin Fitzgibbon
501-***-**** *************@*****.*** McRae, AR 72102
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Account Reconciliation
Excellent Negotiation Skills
Case Management Skills
Delinquent Account Management
People Skills
Team Building
Problem Resolution
Customer Service
Flexible Schedule
Team Management
Basic Math
Training & Development
Data Management
Planning & Organizing
Friendly, Positive Attitude
Good Work Ethic
Computer Skills
Organizational Skills
Microsoft Office
Critical Thinking
EXPERIENCE
Revenue Recovery Specialist, UPS Customer Center, January 2023-May 2023
Little Rock, AR
Responsible for scanning each irregular package to ensure it processes through system.
Sales Coordinator, Glazers Beer & Beverage of Arkansas, November 2014-March 2022
North Little Rock, AR
Input customer data into system, updating information regularly with changes to buying habits.
Coordinated and finalized sales proposals to complete purchases.
Delivered exemplary customer service and support by remaining poised in most stressful situations.
Supported sales team by delivering current territory sales data and costing information.
Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
Developed long-term partnerships with lucrative business customers.
Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons to potential customers.
Identified and proactively solved complex strategy problems that impacted sales management and business direction.
EDUCATION AND TRAINING
High School Diploma
Cabot High School, Cabot AR May 2000
Bachelor in Office Management, Arkansas State University - Beebe, Beebe AR
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