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Customer Support Service

Location:
Cedar Rapids, IA
Salary:
95000
Posted:
June 23, 2023

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Resume:

Dave Mellenthin

**** ********* ****** ******, ** 563-***-**** adxvrp@r.postjobfree.com

Logistics Manager

A Recognized Expert in Material Management, evaluating and analyzing logistics programs/operations

Forward-thinking and results-oriented Senior Logistician Professional with 15+ years of successes. Strong oral communication management and team building skills, that resulted in briefing executive leaders and diverse teams. Transferred government property book equipment (capital assets) for Army Special Operations, and training battalions. Built a dynamic organization with; planning and evaluating, team building, and promoting greater operational efficiency through lean management practices. Proficient in MS Office, Excel, Teams, and Vista . Secret Security Clearance. Performed various contract administration functions, including monitoring cancelling funds, performing reconciliation, maintaining database integrity.

AREA OF EXPERTISE

Organizational Performance Analysis Material Management Information Management Oral Communication

Problem Solver Written communication Operating Systems Analytical Skills

Requirements Analysis Logistics Management Database Administration

Planning and Evaluating

SELECTED ACHIEVEMENTS

Managed 3 distribution facilities with 5,288 items valued at more than $72M.

Planned and evaluated construction of a new warehouse facility with 12,055 lines of items valued at $40M+ and continued Army readiness.

Provided mission support planning and coordination.

Discovered and resolved a $100M faulty receiving error involving a customer, supporting wholesale to retail materiel management services.

Eliminated waste by recycling 100K repairable parts and replenishing $241M+ back into the asset management supply system.

Maintained liaison with internal and external counterparts in their relationships to programs in all phases of logistics, research, procurement, and management, with constant follow ups.

Managed and maintained a fleet of 36 vehicles valued at more than $750K, and equipment valued at more than $105K.

Coordinated logistical and training support for 2,500+employee manpower force from 12 nations.

Monitored transportation of more than 3.3M gallons of water and 750K gallons of fuel to 29 remote sites throughout Sinai, Egypt along with field and equipment maintenance.

Director for installation logistics that trained more than 200 Colombian and Fijian soldiers that provided information management to managers.

Advised on work performance measures of Supply Support Activities (SSA) in support of Operation Iraqi Freedom, with responsibility for 4K+ lines valued at more than $85M; conducted monthly inspections, resulting in 88% customer satisfaction (an increase from 76%).

Maintained records for more than 100K class IV parts, funding $241M+ back to the Army information management supply system.

Gave advice and made recommendations and proposals with respect to preservation, packaging, marking, palletization, and containerization.

PROFESSIONAL EXPERIENCE

VETERANS ADMINISTRATION Coralville, IA 2019-Present

Purchase Card Program Coordinator (GS-7)

Coordinates and conducts quarterly/annual audits on 605 CHs and 274 AOs to ensure compliance with the Federal Acquisitions Regulations (FAR), Financial Policy, the Veteran Administration Acquisition Regulations (VAAR) and local acquisition regulations, Directives, Veterans Health Administration (VHA) handbooks, and other guidance governing the Purchase Card Program (PCP). Conduct detailed financial reporting analysis recommending modifications to procedures, program guidelines, spending habits, and purchases. Assist with administering VA purchase card program, and serve as the point of contact for cardholders, cardholder supervisors, VA VISN 23, U.S. Bank, and General Services Administration (GSA). Coordinate the issuance, cancellation, and destruction of VA purchase cards; respond to purchase card questions; generate, analyse, and disseminate purchase card reports and activity.

Monitors purchase card behaviour and refers suspected misuse of the card to identified points of contact for investigation and appropriate action; and provide suggestions and recommendations to improve purchase card usage and behaviours.

Review documents to ensure they are authorized in accordance with regulations, handbooks, and directives.

Coordinate, analyse, and improve customer service functions to meet company goals; compile financial and/or purchase card data, analyse it, develop proposals, and provide summarized advice.

Handles, and resolve internal, and external customer complaints/inquiries via mail or phone in a timely and accurate manner.

Research purchase order problems and make recommendations to correct the situation or assists teammates/stations in resolving problems.

Uses interpersonal skills and a high degree of oral and written abilities to deal tactfully and convincingly with personnel from outside offices.

Processes new credit card holders along with out-processing out going personnel.

Maintains the discipline to work remotely.

Microsoft Office, Excel, and PowerPoint systems are use, along with VISTA.

Identifies existing or potential problem areas and recommend corrective action of preventive measures.

HCI, Rock Island Arsenal, IL 2017-2019

Logistics Management Specialist

Implement regulations or methods for the measurement and improvement of productivity of operating programs (e.g. (DST) decision support tools, (FMS) Force Management Systems).

Uses initiative and resourcefulness to develop new methods, criteria, or propose new policies pertaining to unit equipping and materiel solutions

Periodically reviewed equipment data analysis of (Logistics Management Program) LMP installations turn-in status reports.

Monitored overall objectives of the LMP office to advice on status of program.

Developed and implemented procedures and provided contract civilian logistics support for items returning from contingency deployments.

Assisted the Contracting Officer Representative (COR) with monitoring of logistical support with emphasis in turn in and supply for the LRC inventory programs, to include inter-agency coordination.

Prepared, edit, review, and coordinate the application, submission, and issuance related to contractual performance.

Monitored contractor performance to ensure an acceptable level of performance and customer support is maintained for 480K support services.

IOWA FERTILIZER COMPANY, Burlington, IA 2014 – 2017

Material Control Manager

Established and revised warehouse and distribution operations for a $2.2B fertilizer manufacturing company; procured all equipment, tools, and supplies.

Planned and evaluated two warehouse facilities, and remote bench stock areas.

Directed requirements for funds, manpower, contracts, facilities, equipment, supplies, and services; and applied general administrative and broad logistics policies, procedures, and regulations for the start-up phase.

Reviewed and updated supply chain practices, analysed inventories to identify ways to reduce waste and optimize customer service, and monitor forecasts to determine the effects of changes on logistics activities.

UNITED STATES ARMY, Rock Island Arsenal, IL 2011 – 2013

Lead Material Integrator

DMC/ASC

Served as the Unit/Materiel Integrator to ensure materiel resources are properly allocated.

Supervised and coordinated a staff of civilian, military, and contractor personnel at the GS-12 level for two years.

Monitored overall objectives of the DMC office to advice on status of program.

Provided administration training to implement lessons learned for logistic program improvement.

Reviewed multiple logistics functions on deployment policy and regulations to ensure deployment compliance.

Represent higher management at meetings and address the resolution of critical system/unit related issues.

Organizational Performance Analysis of logistical capabilities to identify program effectiveness.

Worked on identifying and resolving logistics and readiness issues.

Analyze and prioritize readiness with equipment on hand (EOH) and identify solutions for Army.

Previous assignments include Platoon Sergeant, Warehouse Manager, Material Management Supervisor, and Logistics Specialist.

EDUCATION & PROFESSIONAL DEVELOPMENT

MBA, Business Administration, Logistics, Toro University International, Cypress, CA

Professional Training:

Online CPIM courses through APICS, In Progress ~ Five “WHY” Root Cause Accident Training

OSHA 10-Hour General Industry Training ~ Lean Six Sigma Awareness Training

U.S. Army Training:

Contracting Officer Representative ~ Advanced Logistics Management ~ Managing Human Resources

Defense Distribution Management ~ Primary Leadership Course ~ Junior/Senior Leadership Training

DoD Information Assurance Awareness ~ Ethics Training for Acquisition Technology and Logistics

Forklift Train the Trainer ~ X-Ray Radiation Safety ~ SAP Overview

HONORS AND AWARDS

Meritorious Service Medals (2), Army Commendation Awards (3), Army Achievement Awards (3), Presidential Unit Citation, Good Conduct Medals (6), Army Reserve Component Achievement Medal, Meritorious Unit Commendation, National Defense Medals (2), Afghanistan Campaign Medal with Two Campaign Stars, Global War on Terrorism Service Medal, Korean Defense Service Medal, Iraq Campaign Medal with Campaign Star, NATO Medal, Multinational Observers Medal (2), Noncommissioned Officer Professional Development Ribbon (3), Overseas Ribbon (4), Army Reserve Overseas Ribbon, Gold Recruiters Badge with Two Sapphires, Air Assault Badge



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