Data Entry Office Clerk
Resume:
Shada Burks
General Manager
Milwaukee, WI *****
**********@*****.***
Enthusiastic Manager/ Excellent Customer Service/ Supervisory/ Trainer, experienced professional with over 20 years of experience.
Seeking a fulfilling position in the Management/ Training/ Customer Service industry that offers growth opportunities and allows me to utilize my leadership skills and experience. Authorized to work in the US for any employer
Work Experience
General Manager
Taco Bell - Milwaukee, WI
June 2022 to Present
General manager of a fast paced restaurant. Perform all duties of a professional manager of a restaurant. Manage employees, interviews, inventory, truck orders, and maintaining labor and daily sales. Communication skills with employees and customers, money management and bank deposits. Restaurant Manager
Hy-Vee, Wahlburger - Brookfield, WI
March 2022 to June 2022
Manager of a Restaurant, all duties of a Manager in a fast paced restaurant, and management of employees. Interviews, Labor management, inventory, and scheduling. Office administrator, Office Clerk, bookkeeping, customer support, customer relations, problem solving. General Manager
Taco Bell - Wisconsin
November 2021 to March 2022
• Managed an operating budget for 25 employees
• Tracked sales performance
• Assisted with payroll
• Developed strong relations with customers and vendors on behalf of the organization
• Determined staffing and scheduling requirements
• Trained and mentored all staff
• Created an effective orientation program
• Ensured all staff upheld company standards such as Following all companies rules and guidelines
• Provided daily reports in compliance with labor requirements School Bus Driver/ Office Clerk/ Trainer
First Student Corp. - Milwaukee, WI
September 2009 to November 2021
Collaborated with other team members on special projects and events. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed up to 72 students daily to and from school and on some special assignments. Worked with special needs student in wheelchairs and without. Customer Service/Collection
American Cash 2 Go - West Allis, WI
December 2007 to August 2009
Collaborated with other team members on special projects and events. Managed closing duties, including restocking items and reconciliation of the cash drawer, bank drops. Handled and distributed all incoming and outgoing mail and calls, help train new hires, on computer programs, policies, and procedures. Conferred with customers by telephone and in person, in attempt to determine reason for overdue payments, and collect payments. Maintained detail paperwork, data entry and bookkeeping, collections, and financial adviser.
Trainer/Supervisor
Aramark - Franklin, WI
February 2005 to April 2007
Managed 10-16 new inmates daily in a correctional facility in the food service department. Handled and distributed all incoming and outgoing mail and calls. Managed closing duties, including restocking items and ordering inventory and daily data entry. Trained and supervised new and old inmates daily in a secure detention center. Excellent problem solving techniques demonstrated daily, worked under a lot of pressure, with, and without Supervision. Feed 2100 Inmates daily, in a correctional setting, in a fast paced time frame. Trained Inmates to do all aspects of the job.
Collection
Van Ru Credit Corp. - Brookfield, WI
July 2004 to November 2006
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Handled and distributed all incoming and outgoing mail. Operated automated telephone calling system to contact debtors in a attempt to collect a debt. Demonstrated excellent customer service, data entry, basic accounting and light bookkeeping. Exhibited cheerfulness and positivism on a consistent basis. Maintain detailed paperwork in a orderly and timely manner. Performed collections for, Sallie Mae, and Fannie Mae Students loans, Capitol One Credit Cards, and Peco Electric Company.
Supervisor/Trainer/Cook/Waitress
George Webb Corp - Milwaukee, WI
June 2000 to October 2004
Managed and trained 10-15 employees daily in fast paced restaurant successfully. Managed closing duties, including restocking items and reconciliation of the cash drawer, paper work, and light accounting. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Collaborated with other team members on special projects and events. Head cook and excellent customer relations, while waitressing. Trained New hires, on all aspects of the job, rules, procedures, and policy.
Trainer/Supervisor
Orc-Pro-Tel Marketing - Milwaukee, WI
July 1995 to August 1999
Fielded an average of [200] customer service and sales related calls per day. Supervised and trained, and retrained up to 150 new and old sales rep in fasted paced call center environment. Increased regional sales on a daily base by 10%, in the first year alone. Suggested new products that increased earnings by 23%, during the last three years there. Implemented training course for new recruits and old employees. Traveled throughout assigned territory to call on regular and prospective customers to help solicit orders.
Education
Credentials in Life Coaching
University Life Church Ministries - San Jose, CA
August 2019 to June 2020
Credentials in Spiritual Counselor
University of Life Church Ministries - San Jose, CA August 2019 to June 2020
Credentials in Master of Ceremonies
University of Life Church Ministries - San Jose, CA August 2019 to June 2020
Credentials in Ministry
University of Life Church Ministries - San Jose, CA August 2019 to June 2020
Credentials in Doctor of Divinity
University of Life Church Ministries - San Jose, CA August 2019 to June 2020
GED
Milwaukee Area Technical College - Milwaukee, WI
January 1996 to January 1996
Skills
• Bookkeeping
• Customer relationship management
• Training & development
• Microsoft Office
• Customer service
• Data entry
• Bus Driving
• School Bus Driving
• Special Needs
• Recruiting
• Business Development
• Driving
• Telemarketing
• Office Management
• Human Resources
• Commercial Driving
• Employee Orientation
• Profit & Loss
• Strategic Planning
• Marketing
• Payroll
• Event Planning
• Management
• Budgeting
• Financial Report Writing
• Sales Management
• Research
• Merchandising
• Pricing
• Operations Management
• Program Development
• Customer service (10+ years)
• Sales (10+ years)
• Inside sales (10+ years)
• Direct sales (10+ years)
• B2B sales (5 years)
• Customer relationship management (10+ years)
• Computer skills (10+ years)
• Customer support (10+ years)
• Office administrator (10+ years)
• Outside Sales
• Negotiation
• Account Management
• Microsoft Office (10+ years)
• Office experience (10+ years)
• Loan officer experience (5 years)
• Supervising experience
• Clerical experience
• Warehouse experience
• Kronos
• ADP
• Analysis skills
• Windows
• Forecasting
• Commercial driving (10+ years)
• Communication skills (10+ years)
• Office experience (10+ years)
• Social listening (10+ years)
• Patient care (5 years)
• Patient service (5 years)
• Money management (10+ years)
• Desktop support (7 years)
• Direct support (10+ years)
• Store management
• Memory care
• Hotel experience
Links
https://www.amazon.com/Ms.-Shada-Burks/e/B00AODNGE0%3Fref=dbs_a_mng_rwt_scns_share Certifications and Licenses
CDL
Present
CDL B
Assessments
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Delivery driver — Familiar
February 2022
Interpreting instructions or signs and solving problems Full results: Familiar
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar March 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Food safety — Familiar
March 2022
Knowledge of proper food and equipment handling safety measures Full results: Familiar
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
Author
https://www.xlibris.com/BookStore/BookDetails/537520-a-different-look-at-life February 2012
Contemporary Poetry Book
Contact this candidate