Shada Burks

General Manager

Milwaukee, WI *****

adxvrl@r.postjobfree.com

+1-414-***-****

Enthusiastic Manager/ Excellent Customer Service/ Supervisory/ Trainer, experienced professional with over 20 years of experience.

Seeking a fulfilling position in the Management/ Training/ Customer Service industry that offers growth opportunities and allows me to utilize my leadership skills and experience. Authorized to work in the US for any employer

Work Experience

General Manager

Taco Bell - Milwaukee, WI

June 2022 to Present

General manager of a fast paced restaurant. Perform all duties of a professional manager of a restaurant. Manage employees, interviews, inventory, truck orders, and maintaining labor and daily sales. Communication skills with employees and customers, money management and bank deposits. Restaurant Manager

Hy-Vee, Wahlburger - Brookfield, WI

March 2022 to June 2022

Manager of a Restaurant, all duties of a Manager in a fast paced restaurant, and management of employees. Interviews, Labor management, inventory, and scheduling. Office administrator, Office Clerk, bookkeeping, customer support, customer relations, problem solving. General Manager

Taco Bell - Wisconsin

November 2021 to March 2022

• Managed an operating budget for 25 employees

• Tracked sales performance

• Assisted with payroll

• Developed strong relations with customers and vendors on behalf of the organization

• Determined staffing and scheduling requirements

• Trained and mentored all staff

• Created an effective orientation program

• Ensured all staff upheld company standards such as Following all companies rules and guidelines

• Provided daily reports in compliance with labor requirements School Bus Driver/ Office Clerk/ Trainer

First Student Corp. - Milwaukee, WI

September 2009 to November 2021

Collaborated with other team members on special projects and events. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed up to 72 students daily to and from school and on some special assignments. Worked with special needs student in wheelchairs and without. Customer Service/Collection

American Cash 2 Go - West Allis, WI

December 2007 to August 2009

Collaborated with other team members on special projects and events. Managed closing duties, including restocking items and reconciliation of the cash drawer, bank drops. Handled and distributed all incoming and outgoing mail and calls, help train new hires, on computer programs, policies, and procedures. Conferred with customers by telephone and in person, in attempt to determine reason for overdue payments, and collect payments. Maintained detail paperwork, data entry and bookkeeping, collections, and financial adviser.

Trainer/Supervisor

Aramark - Franklin, WI

February 2005 to April 2007

Managed 10-16 new inmates daily in a correctional facility in the food service department. Handled and distributed all incoming and outgoing mail and calls. Managed closing duties, including restocking items and ordering inventory and daily data entry. Trained and supervised new and old inmates daily in a secure detention center. Excellent problem solving techniques demonstrated daily, worked under a lot of pressure, with, and without Supervision. Feed 2100 Inmates daily, in a correctional setting, in a fast paced time frame. Trained Inmates to do all aspects of the job.

Collection

Van Ru Credit Corp. - Brookfield, WI

July 2004 to November 2006

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Handled and distributed all incoming and outgoing mail. Operated automated telephone calling system to contact debtors in a attempt to collect a debt. Demonstrated excellent customer service, data entry, basic accounting and light bookkeeping. Exhibited cheerfulness and positivism on a consistent basis. Maintain detailed paperwork in a orderly and timely manner. Performed collections for, Sallie Mae, and Fannie Mae Students loans, Capitol One Credit Cards, and Peco Electric Company.

Supervisor/Trainer/Cook/Waitress

George Webb Corp - Milwaukee, WI

June 2000 to October 2004

Managed and trained 10-15 employees daily in fast paced restaurant successfully. Managed closing duties, including restocking items and reconciliation of the cash drawer, paper work, and light accounting. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Collaborated with other team members on special projects and events. Head cook and excellent customer relations, while waitressing. Trained New hires, on all aspects of the job, rules, procedures, and policy.

Trainer/Supervisor

Orc-Pro-Tel Marketing - Milwaukee, WI

July 1995 to August 1999

Fielded an average of [200] customer service and sales related calls per day. Supervised and trained, and retrained up to 150 new and old sales rep in fasted paced call center environment. Increased regional sales on a daily base by 10%, in the first year alone. Suggested new products that increased earnings by 23%, during the last three years there. Implemented training course for new recruits and old employees. Traveled throughout assigned territory to call on regular and prospective customers to help solicit orders.

Education

Credentials in Life Coaching

University Life Church Ministries - San Jose, CA

August 2019 to June 2020

Credentials in Spiritual Counselor

University of Life Church Ministries - San Jose, CA August 2019 to June 2020

Credentials in Master of Ceremonies

University of Life Church Ministries - San Jose, CA August 2019 to June 2020

Credentials in Ministry

University of Life Church Ministries - San Jose, CA August 2019 to June 2020

Credentials in Doctor of Divinity

University of Life Church Ministries - San Jose, CA August 2019 to June 2020

GED

Milwaukee Area Technical College - Milwaukee, WI

January 1996 to January 1996

Skills

• Bookkeeping

• Customer relationship management

• Training & development

• Microsoft Office

• Customer service

• Data entry

• Bus Driving

• School Bus Driving

• Special Needs

• Recruiting

• Business Development

• Driving

• Telemarketing

• Office Management

• Human Resources

• Commercial Driving

• Employee Orientation

• Profit & Loss

• Strategic Planning

• Marketing

• Payroll

• Event Planning

• Management

• Budgeting

• Financial Report Writing

• Sales Management

• Research

• Merchandising

• Pricing

• Operations Management

• Program Development

• Customer service (10+ years)

• Sales (10+ years)

• Inside sales (10+ years)

• Direct sales (10+ years)

• B2B sales (5 years)

• Customer relationship management (10+ years)

• Computer skills (10+ years)

• Customer support (10+ years)

• Office administrator (10+ years)

• Outside Sales

• Negotiation

• Account Management

• Microsoft Office (10+ years)

• Office experience (10+ years)

• Loan officer experience (5 years)

• Supervising experience

• Clerical experience

• Warehouse experience

• Kronos

• ADP

• Analysis skills

• Windows

• Forecasting

• Commercial driving (10+ years)

• Communication skills (10+ years)

• Office experience (10+ years)

• Social listening (10+ years)

• Patient care (5 years)

• Patient service (5 years)

• Money management (10+ years)

• Desktop support (7 years)

• Direct support (10+ years)

• Store management

• Memory care

• Hotel experience

Links

https://www.amazon.com/Ms.-Shada-Burks/e/B00AODNGE0%3Fref=dbs_a_mng_rwt_scns_share Certifications and Licenses

CDL

Present

CDL B

Assessments

Management & leadership skills: Impact & influence — Proficient February 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Delivery driver — Familiar

February 2022

Interpreting instructions or signs and solving problems Full results: Familiar

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service — Familiar

March 2022

Identifying and resolving common customer issues

Full results: Familiar

Supervisory skills: Motivating & assessing employees — Familiar March 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar

Food safety — Familiar

March 2022

Knowledge of proper food and equipment handling safety measures Full results: Familiar

Customer focus & orientation — Familiar

March 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

Author

https://www.xlibris.com/BookStore/BookDetails/537520-a-different-look-at-life February 2012

Contemporary Poetry Book

Contact this candidate