Post Job Free

Resume

Sign in

Office Assistant Customer Service

Location:
Duncan, BC, Canada
Posted:
June 23, 2023

Contact this candidate

Resume:

CAMERON SMITH

Summary

A trustworthy, self-starter who is ambitiously hoping to engage in a growth focused career at one of North America's premier oilfield services companies. Possess exceptional interpersonal communication skills and ability to build meaningful relationships with staff, management and contractors. Proven experience working in construction industry and able to work collaboratively with teams while maintaining excellent judgement and adhering to all workplace health and safety standards. A reputable worker who is in good physical condition, has experience working outdoors and is willing to work a flexible schedule in order to support organizational goals and requirements. Possess a valid drivers license, First Aid Level 1 and H2S Alive certification.

Relevant Skills & Expertise

Construction & Roofing Project Management Occupational Health & Safety Conflict Resolution Risk Management

Equipment & Tool Use Quality Control Emergency Management Interpersonal Communication

Policy & Procedure Adherence Contractor Management Team Leadership Staff Training Reporting & Documentation

Professional Experience

MEDICAL OFFICE ASSISTANT/COMMUNITY SUPPORT WORKER Cedars Cobble Hill Cobble Hill, BC 2022 - Present

●Commenced work as a Community Support Worker and was quickly promoted to Medical Office Assistant to provide support services to clients who are seriously affected by substance use and/or mental health problems.

●Dispenses medication and ensures the recovery house runs smoothy while using exemplary interpersonal communication skills to deal with conflict, emotional breakdowns, etc.

●Monitors clients, documents and provide verbal reports on observations in accordance with standard procedures or specific direction.

●Facilitates the use of community services and resources and provide information on community services, and liaise and coordinate services with mental health, addictions, medical professionals and other related services.

●Participates in the process of case planning, assists clients in the development of life skills and healthy lifestyles and escorts clients to appointments as needed.

●Participates in team meetings and corporate initiatives, engages in ongoing team planning and quality improvement activities.

●Maintains a healthy environment for clients and team and performs a variety of clerical duties as required.

SHELTER WORKER Warmland Shelter Duncan, BC 2020 - 2021

●Perform client intake and identifies individual needs by offering support, encouragement, collaboration and education to clients in matters related to crisis intervention, harm reduction, conflict resolution, community resources, alcohol and drug information, and advocacy.

●Monitor the activities and safety of clients by observing behaviors, recording day-to-day happenings and informing supervisor and co-workers of critical incidents as required.

●Maintain daily client logs, notes, documents, forms, reports, shift change and statistical information as needed.

●Provide safe storage and recording of prescribed medications to ensure optimal health and safety of clients.

●Monitor and maintains the overall safety of staff/residents by enforcing centre guidelines and policies and addressing security issues related to inappropriate behavior.

●Participate in the management of emergency situations by initiating first aid, calling emergency medical services,

and /or police and defusing situations.

●Ensure the maintenance of the facility and care of clients by performing daily indoor/outdoor cleaning, minor repairs, preparation of meals, and or snacks for clients.

●Participate in staff meetings, community workshops and professional development opportunities to expand knowledge and understanding on mental health, addictions and homelessness.

●Liaise with community members and external agencies to promote services, provide education/resources and collaborate on partnerships.

OWNER & OPERATOR Island Landscaping Duncan, BC 2005 - 2010

●Oversaw entire business operation, including answering customer inquiries, providing quote for service, marketing and promotions and customer service.

●Performed human resource functions including hiring, interview and training new staff to ensure optimal customer satisfaction levels were met.

●Developed, implemented and maintained company policy and procedures for the successful operation of the company.

●Oversaw company financials, performed forecasting and controlled budgets in order to maintain a profitable business.

●Acted as a project manager to coordinate projects and ensure they were completed on time and according to customer specifications.

●Coordinated and collaborated with subcontractors to complete more complex jobs and complete project milestones.

●Developed excellent working relationships with customers and maintained a strong reputation in the community resulting in repeat business and enhanced profitability.

FOREMAN Island Roofing Inc. Duncan, BC 2010 - 2018

●Acted as a Foreman for a thriving roofing company and was responsible for managing staff to assess quality of workmanship and ensuring optimal work productivity and staff safety.

●Oversaw customer relations activities including answering sales calls, providing project quotes, handling payment transactions and confirming that customers were satisfied work performed.

●Acted as the main contact for both customers disputes and employee conflict. Demonstrated strong interpersonal skills by efficiently and pro-actively resolving conflicts so that both parties felt valued and supported.

Education, Certification & Training

H2S Alive Energy Safety Canada Aug 25th2022

Violence Prevention for Medium and High-Risk Departments Learning Hub Duncan BC June 2021

First Aid Level 1 Warmland Shelter Duncan BC June 2020

G.E.D. Cowichan Valley Open Learning Co-op School District 79 Duncan, BC September 2001



Contact this candidate