Tohorah Walker

Administrative Secretary

Lawrenceville, GA 30045

adxvqf@r.postjobfree.com

+1-470-***-****

Personal Skills and Strengths

To secure a Customer Service or Administrative Secretary position

• Front Desk Experience, Certified and Experienced in all Basic Administrative skills: Excel and Word.

• Employee Management /Supervision

• Works with multiple departments and Vendors

• Goal oriented individual with strong leadership capabilities

• Organized, highly motivated and detailed problem solver

• Creative, reliable, and diligent, trustworthy

• Excellent communication verbal and writing skills

• Very Professional and Outstanding Customer Service Willing to relocate to: Lawrenceville, GA

Authorized to work in the US for any employer

Work Experience

Early Childhood Educator

Learning Academy

2022 to April 2023

Provided excellent care,attention,education amd love to children from infants to.pre-k . Lead teacher. Certified in cpr .

Assembly Line Worker

Kubota Manufacturing Of America - Gainesville, GA

January 2021 to August 2021

Cargo assembly, use various tools to assemble parts onto cargo flatbed of rtv trucks. Requires precision, accuracy and safety standards met at all times with attention to detail, speed and organization. Guest Services Expert

Marriott International, Inc. - Atlanta, GA

December 2018 to November 2020

• Greeting residents and registering visiting guest and prospects to the community

• Accepting and notifying residents of package and food deliveries

• First Take Care champion in My department.

• Actively make recommendations and create partnerships with local businesses

• Maintain resident calendar and book services such as housekeeping and dog walking

• Arrange dry cleaning pick up

• Ensure the concierge lobby is presentable and clean at all times. Always professional and providing the highest level of service.

• Exhibit the highest level of professionalism

• Have proven customer service experience and golden track record of going above and beyond

• Previous hospitality/ high end customer service experience

• Expert use of the latest mobile technology and software for communicating with guests and tracking shuttles and authorizing credit card forms

• Excellent rapor and communication with multiple departments to ensure tasks are complete and guests request are met in a timely manner via engineering, concierge, restaurant, loss prevention and shipping,banquets.

• Process payments for guests and review accounts to ensure mop is correct and valid and resolve any account issues or requests at check in or departure.

• Complete daily shift reports and administrative tasks

• Ays experience and Banquets server experience.

Guest Services Clerk

Holiday Inn Express and Suites - Braselton, GA

January 2017 to 2020

All guest service.duties at front desk,maintain store,take reservations, payments,use computer,phone.work with.multiple.departments and give excellent customer service . Medical Admin clerk

Eisenhower Medical Center - Augusta, GA

December 2014 to March 2017

• Assist in the handling of administrative paperwork involved in a discharge. Faxes and mails discharge packet to MHA and other referrals as needed. Purpose: The unit secretary provides clinical secretarial support in order to provide permanent, ongoing record of patient care, in compliance with Joint Commission regulations and Federal and State Laws.

• Entering work orders when requested.

• Maintains and ensures current, accurate, and complete medical records for each client utilizing necessary forms, ongoing paper chart maintenance, daily filing to completion. Labels forms in patient records, keeping charts and folders in a manageable condition for all disciplines' usage. Maintains extra forms for physician / nursing staff on unit, in order to provide clinical / secretarial staff support. This Paper Chart maintenance task includes the filing of all chart documents. All filing to be performed following rules and guidelines in accordance with department instructions. Operates computer equipment and software program applications to perform tasks as assigned, to provide needed support.

• Performs discharge chart/medical record audits. Performs other chart/medical record audits/analyses as requested to comply with Department requesting such audits. Provides information on the accuracy and completeness of the medical record on audit form. • Prepares, types, and edits correspondence, memos, reports, legal documents.

• Prints and/or copies medical records for clinical staff upon request. Prints and/or copies records for Medical Records department as requested for ROI (Releases of Information). Assists others with CRS/ CWS technical and medical record information as requested.

• Verifies Patient insurance coverage and current contact information and Identify for accurate record keeping and patient care.; prints or writes down information and delivers to nursing staff. • To provide clinical secretarial support, oversees and orders Medical Records, office, and some unit supplies for multiple disciplines, to include usage of MIMS (supply order system) program and sending orders to the department supply clerk.

• Telephone/Mail: Proper etiquette /office skills utilized; answering questions and providing information for internal inquiries; taking and distribution of messages and mail, providing secretarial staff support. Administrative Assistant

Divine Faith International Church - Atlanta, GA

June 2012 to October 2014

• Employee management: Supervised staff and conducted accuracy counting of cash.

• Familiar with Access Control Systems

• Completed Daily credit card transactions/maintained receipts and reports for ordering supplies for all staff, processing tithe and offering payments and church activities. Attended monthly corporate meetings. Proficient use of all office equipment.

• Re-organized Computer Lab, Office supplies, Finance room, and staff break room for productivity, submitted and conducted evaluation of all office equipment for productivity and maintenance and ordering. Decorated and organized the set up and storing of Christmas Décor for offices, sanctuary, front reception, and bookstore.

• Created and Implemented New Organizational systems for record keeping of membership tithes and offering.

• Communicated with all corporate staff and departments to complete and maintain office supplies and other office related purchases. Maintained records of shipping and receiving, supply order requests and approvals.

Front Desk Associate

Wynn Gate Hotel - Augusta, GA

July 2008 to April 2012

• Communicated with staff and clients about services needed to exceed guests' satisfaction.

• Checking in visitors and guests

• Creating Access cards for guests and visitors

• Answered phones, transferred calls, take messages, hand out marketing info, organized and maintained receipts and guest's requests to staff. Sent and received mail daily.

• Completed daily Night Audit walks and send work orders to manager and Corporate.

• Maintained Confidential Guests information for payments and reservation and I.D. purposes.

• Experience using front desk phone, fax/copier, radio transmitter, computer, credit card machine, cash register, room key machine. Completed Work orders for Maintenance. Front Desk Associate

Doubletree Hotel - Augusta, GA

February 2008 to July 2008

* All Front Desk operations

* Communicated with all staff and potential and existing guests while offering available hotel services and information to ensure a pleasant stay and excellent service.

* Created and issued ID Access cards to guests

* Completed daily night audits on property

* Created work orders for Management

* Maintained organization of front desk, records, receipts, guest's supplies, maintenance records, housekeeping records, schedules of hotel events, client's payment accounts, and reservations.

* Kept Confidential Guests information for payments and reservation and I.D. purposes.

* Experience using front desk phone, fax/copier, radio transmitter, computer, credit card machine, cash register, room key machine. Completed scheduling Reservations. Office Administrator

Jerusalem Baptist Church - Augusta, GA

April 2005 to November 2007

* Set-up and maintained all files, and accounts.

* Responsible for the completion and printing of financial reports, Sunday programs, and outgoing correspondence

* Maintained all schedules for, pastor and church activities.

* Handled all incoming and outgoing correspondence via email, phone, fax, and mail.

* Wrote checks and balanced financial accounts.

Augusta, GA

Education

Associate in Business management

Savannah River College - Augusta, GA

February 2005 to 2008

Business

Georgia Military College - Augusta, GA

January 2000 to May 2000

High school diploma or GED

High school diploma or GED

Skills

• CORRESPONDENCE (4 years)

• ASSOCIATE (4 years)

• FILING (2 years)

• OFFICE SKILLS (2 years)

• SECRETARIAL (2 years)

• Executive Administrative

• Administrative Support

• Data Entry

• Administrative Assistant

• Marketing

• Outlook

• Scheduling

• Word

• Receptionist

• Billing

• Accounts Payable

• MS Office

• Microsoft Excel

• Retail Sales

• Sales Experience

• Customer Service

• Live Chat

• English

• Typing

• Night Audit

• Interior Design

• Order Entry

• Guest Services

• Event Planning

• Accounts Receivable

• Microsoft Office

• Documentation review

• Medical office experience

• Medical receptionist

• Medical terminology

• HIPAA

• OSHA

• Social media management

• QuickBooks

• Personal assistant experience

• Content creation

• Microsoft Outlook

• Customer support

• Communication skills

• Operating systems

• Computer literacy

• Sales support

• Accounting software

• Maintenance Connection

• Accounting

• Leadership

• Analysis skills

• Bilingual

• Epic

• Research

• Google Analytics

• Hootsuite

• Spanish

• MailChimp

• Conflict management

• E-commerce

• Google Ads

• Keyword research

• Facebook Advertising

• Travel planning

• 10 key typing

• Windows

• Databases

• WordPress

• Payroll

• Human resources

• Front desk

• Computer skills

• EMR systems

• Childcare

• PeopleSoft

• Time management

• Word processing

• Administrative experience

• Teaching

• Early childhood education

Certifications and Licenses

Child Development Associate Certification

CPR Certification

Additional Information

Computer Skills, organizational skills, Excellent home Engineer of 5girls ages 20-2yrs. interests in Nutrition and Interior decorating, Real estate, world travel,writing and community outreach. Study

* Business Major Associate Degree

1/97-6/97 Cassadaga Job Core Center Cassadaga, N.Y.

* Successful completion of program, and earned Secretarial Certificate.

* Appointed Orientation Counselor for new students.

* Received Numerous Awards For Excellence in Academic Achievement and Conduct Able to type 55 wpm. Office Skills include: filing correspondence and processing mail, typing of business letters and other correspondence. Fluent knowledge of basic computer operations, and Software including Harvard Graphics 3.0, WordPerfect, and Microsoft windows, Microsoft Excel, and the Internet.

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