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ZANELE PRUDENCE TSHAKA

Occupation Business Administrator/HR Administrator/Data Capturer/Filing Clerk Age 34

Gender Female

Nationality South African

Ethnic Group Black

Languages English, Isizulu, South Sotho

Drivers Licence Code 08

Marital Status Married

Availability 30 Days’ Notice

Contact Details

Cell phone +27-76-890-****

Email adxvqd@r.postjobfree.com

Residential Location Sharpeville, Vereeniging, Gauteng, South Africa Professional Profile

I aim to better myself by studying and contribute to the success of our country. I have 4 years’ experience as a HR Administrator/Data Capturer experience in labour broker industry. Experienced and friendly Sales Consultant with 3 years’ experience at junior level in the loan and cell phone contract industry and 1-year experience at senior level in the loan industry. Proven working experience in managing 16 Agents. Sound knowledge of customer services, administration, office management, file sorting and data capturing. Strong telephonic and problem-solving skills. I am always willing to learn new things to better my skills and knowledge. Continuous Studies

2019

UNISA (University of South Africa)

Higher Certificate in Adult Basic Education and Training (98615) Tertiary Education

2013

UNISA (University of South Africa)

Certificate in Programme in Forensic and Investigative Auditing 2009

Sedibeng College

N6 Certificate in Business Management

*SRC member - Art and Culture Co-ordinator (2008)

2006

Roshnee High School

Grade 12 (Matric)

Computer Skills

• Microsoft Office

• Sage VIP People Payroll & HRIS (Uploading Documents and Editing Information) Areas of Expertise & Computer Skills

• Well-developed ability in operating office equipment.

• Strong communication, listening and organisational skills.

• Excellent telephone etiquette.

• Capturing accurate information and keeping records of company documents.

© 2012 www.cvservice.co.za ALL RIGHTS RESERVED 2

Career History

1.1 2023-To Date

Zap Oil Purification (PTY)Ltd Boksburg

South Africa

Business Administrator

Responsibilities

. Keeping all records of the company documents.

. Downloading tender documents and allocating task.

. Keeping records of all the tender submitted.

. Ensuring that everyone do their task as allocated.

. Ensuring that the company’s compliance documents are valid.

. Sending the information such as timesheets, overtime, and leaves to payroll.

. Setting up and maintaining employee’s files.

. Booking medicals, accommodation for employees.

. Ensuring that employees receive employment contract.

. Ensuring that the payments are done on time to the suppliers.

. Ensuring that the salaries, PAYE, and VAT are paid on time.

. Doing quotations.

. Ordering stationery for the company.

. Booking company cars for services.

1.2 2016-2020

Consortium Personnel Consultants Vanderbijlpark.

South Africa

HR Administrator

Responsibilities

. Scanning contracts.

. Opening individual folders and renaming the scanned contracts.

. Splitting each contract received.

. Uploading the splitted contracts on Sage VIP People Payroll & HRIS.

. Opening individual files for every contract.

. Retrieve contracts when needed by the recruitment staff.

. Packing away old contract in boxes to be kept in the storeroom.

. Sitting in the reception area, answering the switchboard telephone, transferring calls to relevant Departments.

. Sitting in the disciplinary hearings, translating from English to South Sotho and/or Isizulu and translating from South Sotho and/or Isizulu to English.

. Scanning the outcomes of the disciplinaries and renaming the disciplinaries.

. Filing the outcomes of the disciplinaries in the cabinet.

. Completing the client’s information on the certificate of services.

. Sorting IRP5 alphabetical for different sites.

. Assisting Recruitment department to call potential recruits when new projects arise. ACHIEVEMENTS

. Learning how to upload documents on Sage VIP People Payroll & HRIS.

. Translating in the Disciplinary Hearings, from English to Isizulu and/ South Sotho.

© 2012 www.cvservice.co.za ALL RIGHTS RESERVED 3

1.3 2013-2015

Finbond Mutual Bank

Vereeniging, South Africa

Branch Consultant

Responsibilities

. Prompt and professional answering and handling of incoming telephone calls in accordance with laid down Company standards.

. Accurate recording of client information on company’s computer system (Delfin).

. Prompt and effective handling of any complaints received from clients, other branches and head office.

. Prompt and effective handling of any enquiries regarding payments (eft, Nupay, etc)

. Assisting with checking and capturing of Nupay reports and follow up on failed transactions. . Assisting with minimizing of Bad Debt.

. Daily balancing of cash box.

. Assisting with accurate completion of Daily, Monthly and Recon required from Head Office.

. Assisting with reconciliation of all client’s accounts (updating file notes daily).

. Accurate maintenance of administration records including the keeping of all information required relating to Issuing of loans.

. Proper and accurate operation of the company computer systems and processes in accordance with the Procedures laid down by the company from time to time.

. Draft marketing strategies for the branch.

. Prepare Branch Managers weekly reports.

. Do collection on overdue clients and draft the report of the outcome.

. Resubmit failed transaction.

. Auditing the Branch consultant’s files.

. Do job confirmation on new clients with their Human Resource Department.

. Post section 129 to the overdue client s.

. Prepare payments requests for Rent and Telephone bill to Telkom.

. Opening saving account for the client and explaining the terms and conditions. ACHIEVEMENTS

. Being able to provide well organised and professional files for auditors.

. Being able to manage the company money and balance the cash register on a daily basis.

. Being able to be an Acting manager and perform the mangers duties, doing a daily and monthly reconciliation. 1.4 2013 – 2013

Blue Falcon (The Loan Guru) t/a Moneystar) Vereeniging, South Africa

CONSULTANT

Responsibilities

• Reporting to the Branch Manager.

• Directly managing 1 Branch Agent.

• Capturing cell phone contracts and loan applications for internal and external Agents.

• Explaining the terms of our cell phone contract and loans.

• Showing the client’s the cell phone deals for the month and explaining the payment method.

• Answering client calls and solving enquiries, banking details, debit order dates, payment arrangements, refunds and once off loans, activation of SIM cards.

• Informing clients of our products, including cell phone contracts and loans.

• Assisting the Manager with weekly card recon.

• Greeting and assisting the visitors in the business area.

• Handling ad hoc duties when needed.

ACHIEVEMENTS

• Trained new staff including Managers.

• Spotted fraudulent documents.

• Multitasked whilst handling clients’ queries and explaining contracts to clients.

© 2012 www.cvservice.co.za ALL RIGHTS RESERVED 4

1.5 2011 – 2013

Caveogen Trading as Moneystar Vereeniging,

South Africa

SALES CONSULTANT

Responsibilities

• Reporting to the Branch Manager.

• Directly managing both 2 Consultants and 16 Agents.

• Setting monthly targets and compiling the weekly commission for the Agents.

• Taking minutes when holding branch meetings.

• Training new Agents and Consultants.

• Liaising with different Departments at the head office.

• Managing the Manager’s diary on daily basis. • Confirming client’s employment when needed.

• Activating Citi cards for the clients.

• Handling ad hoc duties when needed.

ACHIEVEMENTS

• Being able to capture accurate information on the system.

• Being able to market and the promote the products. Key Strengths

• Ability to build trust and credibility with Managers and employees.

• Professional, reliable, punctual, loyal and self-motivated.

• Able to solve complex problems through strong planning and implementation skills.

• Able to work on own initiative, with minimum supervision.

• Active and dynamic approach to work and getting things done.

• Excellent listener and communicator effectively convey information verbally and in writing.

• Good interpersonal skills - works well with others, motivates, encourages.

• Proactive with strong focus on success.

• Strong teamwork, motivation, and collaboration skills.

• Being able to ask if I don’t understand instructions.

• Well organised, good planner and time- manager.

Endorsements

Zanele is a diligent, hardworking employee. She was able to work without constant supervision. She exceeded our expectations of her with all tasks set out for her. In terms of her understanding of the business and her training she also excelled.” Amelia Pretorius, National Branch Manager, The Loan Guru (Pty) Ltd References and Qualifications

Available upon request

Contact this candidate