CRISTINA PATRICIA DIAZ MENDEZ

Durham, NC, ***** E-mail: adxvoz@r.postjobfree.com

OBJECTIVE

Dedicated and results-driven Customer Service Representative with a strong commitment to delivering exceptional service and fostering positive customer relationships. Seeking a position where I can leverage my extensive customer service skills and experience to enhance customer satisfaction and promote the company's brand.

EDUCATION

ServSafe (National Restaurant Association), Food Protection Manager Certification, May 2023

Durham Technical Community College (Durham, North Carolina) Certificate of TOEFL, August 2013

Durham Technical Community College (Durham, North Carolina) Advanced Guided Conversation I, August 2012

Wake Technical Community College (Raleigh, North Carolina) Introduction to Early Childhood Education Credentials I and II, May 2011

Army Polytechnic School (Quito, Ecuador) Bachelor's Degree in Commercial Engineering, November 2003

WORK EXPERIENCE

Voter Registration Assistant (Wake County Board of Elections) July 2022 – December 2022

Verified and ensured the utmost accuracy of voter registrations and requests; meticulously processed pre-registrations in strict adherence to current laws and regulations.

Provided comprehensive information on elections, voter registration, and related policies; delivered exceptional customer assistance both in-person and through mail and phone interactions, addressing inquiries and resolving concerns promptly and professionally.

Compiled and generated specialized election reports to disseminate vital information to the general public, while maintaining data integrity and upholding confidentiality standards.

Actively participated as clerk to the Board of Elections, attending all board meetings and efficiently documenting board minutes, demonstrating meticulous attention to detail.

Collaborated with the management team to oversee the daily processing of ballots during elections, ensuring smooth operations and adherence to established procedures.

Demonstrated proficiency in organizing, scanning, archiving, indexing, and securely storing county election documents, playing a pivotal role in maintaining accurate records.

Committed to ongoing professional development by actively participating in mandatory training sessions, certifications, annual training, events, and webinars, thereby remaining up-to-date with election law and policy updates.

Delivery Driver (Uber Eats, Door Dash, Grubhub) February 2021-Present

Successfully transport food and packages to designated destinations while prioritizing timeliness and professionalism.

Conduct comprehensive research and planning to effectively navigate traffic, construction, and weather-related challenges, ensuring efficient delivery operations.

Adhere to strict schedules for pick-up and drop-off locations, leveraging navigation applications to optimize routes and minimize delays.

Exemplify exceptional interpersonal skills in all client interactions, fostering positive relationships and upholding a high standard of customer service.

Maintain accurate mileage and repair records, taking responsibility for vehicle maintenance and coordinating repairs as necessary to ensure operational efficiency.

Private Child Care Worker (Private Families) March 2017-December 2020

Orchestrated engaging and developmentally appropriate activities, tailoring curriculum to suit the ages of children under my care.

Prepared nutritious meals and snacks, demonstrating keen attention to dietary needs and safety 2considerations.

Established and maintained daily schedules for children, promoting structure and routine for optimal growth and development.

Diligently recorded children's progress, interests, and any incidents, ensuring accurate documentation and effective communication with parents.

Exhibited strong communication skills, maintaining regular contact with parents and promptly addressing emergencies or concerns.

Bilingual Data Collection Interviewer (RTI International) February 2017-October 2017

Conducted telephone interviews with survey participants, strictly following scripted questionnaires to collect valuable research data.

Displayed persuasive skills by engaging participants who had previously opted not to participate in surveys, aiming to increase overall participation rates.

Maintained stringent quality standards during interviews, ensuring accurate data collection and adherence to research protocols.

Private Child Care Worker (Private Families) August 2011 - January 2017

Maintained meticulous records on individual children, documenting daily observations, activities, meals served, and administered medications.

Supported children's social development by encouraging self-recognition and facilitating recreational activities.

Educated children on health and personal habits, including proper eating, resting, and toileting.

Guided various activities such as reading, painting, drawing, handcrafts, and singing songs.

Organized and maintained order in activity areas by effectively organizing and storing toys and supplies.

Early Childhood Educator (El Centro Hispano) July 2010 - July 2011

Prepared and maintained accurate records of children's assistance in the Childcare Room on a daily and weekly basis.

Created and implemented action plans to achieve individualized program goals.

Promoted safety standards during classroom activities while ensuring the well-being of children.

Developed and implemented lessons and curriculum plans to foster optimal learning and development.

Referred children to appropriate specialists for further evaluation as required.

Actively participated in meetings, trainings, and conferences as assigned.

Technical Support Agent (Affiliate Computer Services) November 2007 - July 2010

Managed a high volume of incoming customer calls, addressing billing issues, product problems, service questions, and general concerns in a timely and efficient manner.

Maintained a high level of professionalism with clients, consistently striving to establish positive customer experiences.

Updated customer information in the service database during and after each call.

Maintained comprehensive and organized records of all customer conversations.

Followed communication scripts when handling various topics.

Identified customer needs, clarified information, researched issues, and provided effective solutions or alternatives.

Au Pair (Cultural Exchange Program) July 2005 – July 2007

Played a vital role in promoting the mental, social, and educational development of children of various ages.

Planned engaging indoor and outdoor activities to stimulate children's interests and learning.

Assisted children with homework assignments and performed household shopping tasks.

Implemented appropriate discipline techniques and established consistent daily routines.

Organized and facilitated healthy games and actively engaged with the children.

SKILLS

Customer Service (5 Years):

Demonstrated exceptional customer service skills, providing outstanding support and fostering positive customer relationships.

Successfully handled customer inquiries, resolved complaints, and addressed disputes, ensuring customer satisfaction.

Call Center Service Operation (5 Years):

Proficiently managed a high volume of incoming customer calls, addressing billing issues, product problems, service questions, and general concerns.

Maintained a professional and courteous demeanor, striving to establish a positive experience for every caller.

Complaints Handling/Dispute Resolution (5 Years):

Effectively handled and resolved customer complaints and disputes, employing strong problem-solving and conflict resolution skills.

Acted as a mediator to ensure fair and satisfactory resolutions for all parties involved.

Sales (3 Years):

Possessed sales experience, leveraging persuasive skills to promote products or services and meet sales targets.

Demonstrated the ability to identify customer needs, provide accurate information, and present suitable solutions or alternatives.

Data Entry (5 Years):

Exhibited proficiency in data entry with a strong attention to detail, ensuring accurate and efficient input of information.

Maintained organized records and databases, recording customer interactions and other relevant data.

Word / Excel / PowerPoint (10 Years):

Proficiently utilized Microsoft Office Suite, including Word, Excel, and PowerPoint, for various administrative tasks.

Demonstrated strong skills in document creation, data analysis, and presentation development.

Spanish as a First Language (Speaking and Writing):

Native proficiency in Spanish, effectively communicating in both verbal and written forms.

Fluent in translating between English and Spanish, with over 17 years of experience in providing accurate translations.

Overall, my extensive experience in customer service, call center operations, complaints handling, and sales, combined with my proficiency in data entry and proficiency in Spanish, make me a well-rounded professional with a strong focus on delivering exceptional customer experiences.

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