Service Representative Customer

Antonio Lunsford

Brandywine, MD ***** 240-***-**** adxvoh@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Skills

Good Work Ethic

Flexible Schedule

Reliable & Trustworthy

Training & Development

Data Management

Computer Skills

Critical Thinking

Problem Resolution

Active Listening

Planning & Organizing

Basic Math

Relationship Building

Team Management

Team Building

People Skills

Friendly, Positive Attitude

Organizational Skills

Microsoft Office

Supervision & Leadership

Customer Service

Problem-Solving

Decision Making

Verbal and Written Communication

Logistics Process Improvement

Experience

OFFICE MANAGER/MANAGER/LOGISTICS SPECIALIST 04/2022 - Current Lunsford Enterprises LLC - Brandywine, MD

Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments. Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Administered payroll and maintained proper documentation of employee personnel. Reviewed files and records to obtain information and respond to requests. Managed, scheduled and coordinated office functions and activities for employees. Handled scheduling and managed timely and effective allocation of resources and calendars. Used judgment and initiative in handling confidential matters and requests. Managed office budget to handle inventory, postage and vendor services. Implemented and maintained company protocols to facilitate smooth daily activities. Coordinated office activities and operations to secure efficiency and compliance with company policies. Elevated customer satisfaction ratings by promptly resolving client and case issues. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Automated office operations for managing client correspondence, payment schedules and data communications. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Produced thorough, accurate and timely reports of project activities. Reviewed completed work to verify consistency, quality and conformance. Created and managed budgets for travel, training and teambuilding activities. Organized team activities to build camaraderie and foster pleasant workplace culture. Proposed or approved modifications to project plans. Organized and maintained order documentation.

Conducted inventory checks and resolved discrepancies. Worked with team members to improve process integration and flow. Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags. Kept deliveries on track and provided timely status updates. Managed inbound and outbound delivery schedules for optimal flow of goods. Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.

Coordinated import and export operations, adhering to tight schedules and deadlines. Scheduled material deliveries, equipment repair and shipment transportation. Relayed information between drivers and recipients regarding ETA and potential delays. Dispatched local and long-distance carriers daily. Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.

Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.

MANAGER/LOGISTICS ASSISTANT 07/2019 - 08/2022

TONY'S SOULFOOD - Brandywine, MD

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Assigned tasks to associates to fit skill levels and maximize team performance. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Minimized staff turnover through appropriate selection, orientation and training. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Maintained high standards of internal and external customer service. Worked collaboratively with customers and staff at various levels. Identified and resolved shipping and packaging errors. Relayed information between drivers and recipients regarding ETA and potential delays. Consistently met company and department objectives within budget and time constraints. CUSTOMER SERVICE REPRESENTATIVE/SALESMAN 08/2014 - 02/2016 Blue Ridge Nissan of Wytheville - Wytheville, VA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Educated customers on special pricing opportunities and company offerings. Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Used proven techniques to de-escalate angry customers during telephone interactions. Made outbound calls to obtain account information. Education and Training

LE CORDON BLEU USA INTERNATIONAL ONLINE - New York, NY Some College (No Degree) Restaurant And Culinary Management/ BUSINESS

Completed [Subject] Course

Additional Coursework in [Subject]

Additional Information

Hands on experience using multiple POS programs

Strong verbal and written communication skills

Highly organized and knowledgeable in customer service Outgoing positive minded that puts people at ease

Maintains control while carrying on a phone conversation Overcomes unexpected issues

Experience with CRM Tools

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