Travel Agent Customer Service
Resume:
Contact
Phone
adxvo1@r.postjobfree.com
Settlement #1 Valsayn,
Trinidad
Address
Sheena Rampersad
High-energy, dedicated, certified Travel Agent with the organizational skills to ensure a fluid and enjoyable environment. I have at least fourteen (14) years experience in the travel agency / corporate field. I am creative, energetic and highly team oriented in any given circumstance and always aspire to contribute my time and my absolute best efforts to the company’s goals.
Experience
Collected payments for services and updated accounts to reflect new balances.
Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
Kept office appearance and front desk clean and orderly. Protected confidential guest and business information. Organized pick-up and delivery of outgoing mail.
Took on additional administrative tasks and clerical support. Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times.
Ordered, received, and restocked supplies for office team. Front Office Receptionist
Travel Agent
2020 - 2021
2017
Abdool's Customs Brokerage Santa Cruz, Trinidad
Suntopia Travel and Tours St Augustine, Trinidad Reference
Expertise
Customer service
Itinerary preparation
Travel booking management
Trip planning
Microsoft Word
Sales strategy
Industry networking
File organization
Strong communication
Former Employer
Former Employer
Former Employer
Mrs. Sherma Lai-Fook
Mr. Terry Lai-Fook
Mr. Kyle Abdool
Drafted and updated itineraries and proactively notified travelers of changes.
Provided helpful advice to increase traveler convenience, including currency exchanges and cell phone requirements. Planned and booked complex and large-scale domestic and international travel packages.
2015
Just CD's Trinicity, Trinidad
Makeup Artist
Partnered with industry-leading brands to boost brand exposure and increase industry network.
Coordinated client consultations to discuss inspiration and demonstrate potential looks for event makeup.
Provided makeup services for fashion and editorial shoots. Helped maintain required inventory for forecast customer levels through regular stock counts, rotation, and timely replenishment. Kept full schedule of appointments by earning repeat business and marketing services to capture new customers.
Certified Travel Agent
Experience
2007- 2015
Hingoos Travel Agency San Juan, Trinidad
Senior Travel Agent
Drafted and updated itineraries and proactively notified travelers of changes. Built rapport with hospitality and travel personnel to negotiate favorable packages. Offered incentives and package discounts via social media platforms to increase brand presence and revenue opportunities.
Captured travel-related information into [Software] reservation system. Booked transportation and hotel reservations on behalf of customers. Avoided travel issues by printing carrier tickets for customers. Maintained revenue streams by keeping detailed customer records and regularly offering additional services.
Planned and booked complex and large-scale domestic and international travel packages Certification
Sital College of Tertiary Education, Tacarigua, Trinidad 2021
Airline Reservations and Travel Agency Operations
English A Grade (1)
English B Grade (1)
Home Economics Grade (1)
Office Administration Grade ( 1)
Social Studies Grade ( 1)
Mathematics Grade (2)
Human and Social Biology Grade (2)
General Science Grade (2)
SCTS College of Business and Computer Science,
Chaguanas, Trinidad
2021
Spanish Conversation for Beginners
Education
St Augustine Senior Comprehensive 1999-2004
I am writing today in application for any available position with your organization in line with my qualifications and skills. I am confident that my expertise as well as my experience makes me an excellent fit for any position granted.
As my attached resume outlines, I have at least ten (10) years experience working in the Travel Industry, a total of fourteen (14) years in the corporate field in both customer service as well as office. I am also computer literate, proficient in Microsoft Word and Excel. In any employment journey I strive to excel and give my absolute best with excellent customer service at all times. I am confident I can be a great addition to your company. I am efficient, punctual, always open to learning and a great team player, Attributes I know are important to your organization.
I greatly appreciate you taking the time to consider my application. I look forward to the opportunity to speak with you further regarding how I can contribute to the continued success of your company. Thank you again. Regards,
Sheena Rampersad
Sheena Rampersad 868-***-****
adxvo1@r.postjobfree.com
#57 Singh Street Bamboo Settlement #1
Valsayn, Trinidad
To Whom It May Concern
Contact this candidate