AMANDA SEITZ

*** **** ***** ***#*** Green Cove Springs, FL, 32043 785-***-****

adxvmr@r.postjobfree.com/adxvmr@r.postjobfree.com

CAREER OBJECTIVE

Focused professional with 25 years of experience and a proven knowledge of hospitality management, back-of-the-house operations, and budget administration. I am aiming to use my skills to successfully fill the Management role at your company. And look forward to excelling in this industry and learning new skills to further my career. PROFESSIONAL EXPERIENCE

Stay Suites of America, Orange Park, FL

Co-General Manager 2020 - Apr 2023

• Ensure employees are motivated and productive as well as develop professionally

• Prepare regular reports for upper management

• Provide solutions to issues (e.g., Profit decline, employee conflicts, loss of business to Competitors)

• Responsible for improving the operating budgets and launching price promotions.

• Control budgets and optimized expenses evaluated and improved operations, financial performance.

• Oversee day to day Operations as well as the recruitment and training of new employees.

• Direct the employee's assessment process

• Ensured staff followed the health and safety regulations LARRY'S SUBS, GREEN COVE SPRINGS, FL

Crew member, Aug 2019 – Feb 2020

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Accept payment from customers, and make change, as necessary.

• Request and record customer orders, and compute bills using cash registers, multicount Ing machines, or pencil and paper.

• Clean and organize eating, service, and kitchen areas.

• Communicate with customers about orders, comments, and complaints.

• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.

• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

• Collect and return dirty dishes to the kitchen for washing.

• Monitor and order supplies or food items and restock as necessary to keep inventory.

• Wash dishes, glassware, and silverware after meals.

• Distribute food to servers.

STAY SUITES OF AMERICA, ORANGE PARK, FL

Front office Associate, Apr 2017 to July 2018

• Greet, register, and assign rooms to guests of hotels or motels.

• Verify customers' credit and show how the customer will pay for the accommodation.

• Contact housekeeping or maintenance staff when guests report problems.

• Make and confirm reservations.

• Keep records of room availability and guests' accounts, manually or using computers.

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

• Compute bills, collect payments, and make change for guests.

• Record guest comments or complaints, referring customers to managers, as necessary.

• Review accounts and charges with guests during the checkout process.

• Transmit and receive messages, using telephones or telephone switchboards.

• Recommend housekeeping staff when rooms have been vacated and are ready for cleaning.

• Answer inquiries on hotel services, guest registration, and travel directions, or make recommendations on shopping, dining, or entertainment.

• Clean and keep lobby and communal areas, such as restocking supplies and watering plants.

• Date-stamp, sort, and rack incoming mail and messages.

•

LARRY'S SHORT STOP, GREEN COVE SPRINGS, FL

Cashier/ pizza maker, Apr 2016 – Oct 2016

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Aid customers by supplying information and resolving their complaints.

• Establish or find prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

2

• Answer customers' questions and supply information on procedures or policies.

• Sell tickets and other items to customers.

• · Support clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Calculate total payments received during a period and reconcile this with total sales.

• Sort, count, and wrap currency and coins.

• Compute and record totals of transactions.

• Compile and keep non-monetary reports and records. STAY SUITES OF AMERICA, Orange Park, FL

Front office Supervisor, Nov 2012 – Sep 2015

• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

• Answer phone calls and direct calls to the right parties or take messages.

• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

• Attend meetings to record minutes.

• Read and analyze incoming memos, submissions, and reports to figure out their significance and plan their distribution.

• Perform general office duties, such as ordering supplies, keeping records management database systems, and performing basic bookkeeping work.

• File and retrieve corporate documents, records, and reports.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Prepare responses to correspondence having routine inquiries.

• Prepare agendas and decide, such as coordinating catering for luncheons, for committee, board, and other meetings.

• Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

• Supply clerical support to other departments.

• Manage and support executives' schedules.

• Process payroll information.

• Set up and oversee administrative policies and procedures for offices or organizations.

• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

• Interpret administrative and operating policies and procedures for employees.

• Meet with individuals, special interest groups and others on behalf of executives, committees, and boards of directors.

• Review operating practices and procedures to decide whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

• Sales and Marketing skills were preformed, as well as making the weekly schedules. Daily deposits accounted as for deposited to the bank. Offsite training was needed for out-state properties. Worked one on one with hotel vendors placed monthly inventory orders for entire property. Problem solver for other department heads. Worked with clay county Police department, Fire and rescue solving problems for guest and the property. Main communicator to the upper management and controller PIZZA HUT, COUNCIL GROVE, KS

Waitstaff, May 2008 – May 2011

Check with customers to ensure that they are enjoying their meals and correct any problems.

• Collect payments from customers.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Prepare checks that itemize and total meal costs and sales taxes.

• Take orders from patrons for food or beverages.

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Serve food or beverages to patrons and prepare or serve specialty dishes at tables as needed.

• Present menus to patrons and answer questions about menu items, making recommendations upon request.

• Clean tables or counters after patrons have finished dining.

• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

• Inform customers of daily specials.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Explain how various menu items are prepared, describing ingredients and cooking methods. 3

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

• Aid the host or host by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

• Escort customers to their tables.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

• Provide guests with information about local areas, including giving directions.

•

EDUCATION

PHOENIX UNIVERSITY

COUNCIL GROVE, KS

Completed coursework towards A.S. Business Administration (Aug 2012) ALLEN COUNTY COMMUNITY COLLEGE

ALLEN COUNTY, KS

Completed coursework towards A.S. Business Administration (Aug 1997)

· GPA: 3.8

ADDITIONAL SKILLS

· Opera,Msi,Holidex,innroad,Micros,Encore(property management system), Lotus 123, Microsoft word, Excel,

· Technology inclined, Programming, server setup, surveillance camera setup.

· Accounting Skills, Sales, and Marketing skills,

REFERENCES

References available upon request

I am also willing to move for the right opportunity.

Contact this candidate