Customer Service Project Manager

CHRISTOPHER MORRIS

Albuquerque,NM *****

**********-**********.******@*****.***

PROFESSIONAL SUMMARY

Resilient and flexible in addressing customer issues and exceeding company objectives

with forward-thinking,tenacious strategic centered on driving sales. Skilled in

inventory management,demand forecasting and account servicing. Knowledgeable

about preparing displays and collaborating with store management to orchestrate

successful operation goals.

ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets.

Achieved project completion by completing logistics of medical equipment and install in multiple hospitals with accuracy and efficiency.

Supervised team of numerous staff members consisting of 5-25 employees and sip contractors

Collaborated with team of 3 companies in the development of completion of multiple hospitals from across the world

Managed multi-million projects from fort Detrick Maryland,El Paso,Seoul South Korea

Oversaw the completion of multi-million dollars of medical equipment to its final destination

·Installed and assembled medical equipment over multiple locations in the US and overseas

SKILLS

Special Requests

Compliance Controls

Status Updates

POS Systems

·Accurate Order Fulfillment

·Issue Resolution

Verbal and Writtn Communication

Order Monitoring

Material Returns Processing

Smooth Delivery Process

·Confidential Records Management

·Product Knowledge

WORK HISTORY

02/2021 to 11/2022 Customer Order Specialist

The Home Depot Inc-Albuquerque, NM

·Responded to customer calIs and emails to answer questions about products and services.

·Maintained and managed customer files and databases.

·Resolved concerns with products or services to help with retention and drive sales.

· Assisted call-in customers with questions and orders.

03/2014 to 11/2020

Project Manager

Moving Solutions/healthcare Logistics Worldwide-Albuquerque Nm

Facilitated workshops to collect project requirements and user feedback.

·Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Recruited and oversaw personnel to achieve performance and quality targets.

·Verified quality of deliverables and conformance to specifications before submitting to clients.

·Maintained open communication by presenting reguar updates on project status to customers.

·Planned, designed, and scheduled phases for large projects.

·Met project deadlines without sacrificing build quality or workplace safety.

·Negotiated and managed third-party contracts related to project deliverables.

01/2013 to 03/2014 Team Leader Manager

REI Home Improvements-Cincinnati,OH

Launched quality assurance practices for each phase of development

·Recruited and trained high-performing team members, maintaining optimized customer service.

Developed detailed plans based on broad guidance and direction.

·Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.

EDUCATION

06/2014

Associates: Criminal Justice

Brown Mackie College-Florence,KY

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