Communication

Problem Solving

+92-335-******* adxvli@r.postjobfree.com Haris Mirza Karachi, Pakistan Engage with potential customers through inbound and outbound calls to promote and sell products or services. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Meet or exceed sales targets and goals by effectively communicating product benefits and closing sales. Maintain accurate and up-to-date customer records, sales reports, and documentation in the CRM system. Collaborate with team members and sales managers to develop strategies for maximizing sales and improving performance. Continuously enhance product knowledge and stay updated on industry trends to effectively communicate value propositions to customers. Customer Service

Relationship Building

Target Achievement

Analytical & Strategic Thinker

Cross-functional Collaborations

CorelDRAW & AutoCAD Upselling & Cross-selling

01/2021 - Present Karachi, Pakistan

Callion Creative Solutions

Senior Sales Executive

WORK HISTORY

CAREER SUMMARY

Experienced sales professional with over 12 years of success in the call center industry. Currently serving as a Senior Sales Executive, consistently exceeding targets and driving revenue. Skilled in customer service, sales, and building strong client relationships. Proven ability to resolve inquiries promptly, identify customer needs, and provide tailored solutions. Proficient in upselling and cross-selling to maximize sales opportunities. Adept at initiating sales conversations, conveying product value, and closing deals. Meticulous in maintaining accurate customer records and collaborating with teams to identify new sales opportunities. Seeking an overseas opportunity to apply skills and experience in a new environment, dedicated to delivering exceptional results and driving business growth. Haris Mirza

Continued...

CORE COMPETENCIES

Engage with potential customers through inbound and outbound calls to promote and sell products or services. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Meet or exceed sales targets and goals by effectively communicating product benefits and closing sales. Maintain accurate and up-to-date customer records, sales reports, and documentation in the CRM system. Collaborate with team members and sales managers to develop strategies for maximizing sales and improving performance. Continuously enhance product knowledge and stay updated on industry trends to effectively communicate value propositions to customers. 09/2018 - 12/2020 Karachi, Pakistan

Quebez Solutions

Senior Sales Executive

Answer incoming customer calls in a timely and professional manner, providing accurate information, addressing inquiries, and resolving issues to ensure customer satisfaction.

Follow established call center scripts and procedures to handle a variety of customer requests, including order placement, product support, billing inquiries, and technical troubleshooting.

Document customer interactions and enter relevant information into the call center system accurately, ensuring comprehensive and up-to-date customer records for future reference and analysis. Identify and escalate complex or unresolved customer issues to appropriate teams or supervisors, following established protocols and providing detailed information to facilitate swift resolution. 10/2016 - 03/2018

ibex. Pakistan

Customer Service Specialist

Karachi, Pakistan

01/2016 - 08/2016 Karachi, Pakistan

Rapid Capital Funding

Customer Support Specialist

Provide exceptional customer support by addressing customer inquiries, concerns, and issues through various communication channels such as phone, email, and live chat.

REFERENCES

Will be furnished upon request.

EDUCATION

Karachi, Pakistan

Govt. Islamia Science College

Intermediate (Commerce)

Certificate in Information Technology Noor College of Professional Education CorelDRAW & AutoCAD

CERTIFICATIONS & TRAININGS

Proficiency in developing effective sales strategies to identify target markets, reach potential customers, and achieve sales goals. Ability to utilize CRM software to manage customer interactions, track sales activities, and maintain accurate customer records for effective relationship management.

Skill in employing persuasive techniques to effectively communicate product benefits, address customer needs, and influence purchasing decisions.

Strong verbal and written communication skills to engage with customers, actively listen to their needs, and effectively convey information about products or services.

Skill in identifying opportunities to upsell additional products or cross-sell complementary services, maximizing revenue potential from existing customers.

Effective organization and prioritization skills to manage multiple tasks, follow-up activities, and customer interactions, ensuring productivity and meeting deadlines.

Ability to adapt quickly to changing customer demands, market trends, and sales strategies, remaining flexible and resilient in a dynamic call center environment.

LANGUAGES

KEY SKILLS

Effectively troubleshoot and resolve customer problems by gathering relevant information, analyzing the situation, and providing accurate and timely solutions or recommendations.

Maintain a thorough understanding of products, services, and policies to ensure accurate and up-to-date information is provided to customers, contributing to their overall satisfaction and loyalty. Document customer interactions, inquiries, and resolutions in a detailed and organized manner using customer support software or CRM systems to track customer issues and provide valuable insights for process improvements. Collaborate with cross-functional teams, including sales, product development, and technical support, to escalate and follow up on customer issues that require additional attention, ensuring timely resolution and customer satisfaction. Karachi, Pakistan

M.E Foundation School

Matriculation (Science)

01/2014 - 12/2016 Karachi, Pakistan

Al-Makkah Goods and Transports

Office Administrator

Oversee and execute a variety of administrative duties such as managing calendars, scheduling appointments and meetings, coordinating travel arrangements, and handling correspondence.

Maintain and organize office files, records, and documents, ensuring efficient retrieval and confidentiality. Karachi, Pakistan

University of Karachi

Bachelor of Commerce

01/2011 - 12/2013 Karachi, Pakistan

Ali Goods and Transports

Office Assistant

Provide administrative support by managing correspondence, scheduling appointments, and organizing meetings or conferences. Assist in maintaining office operations by handling incoming calls, managing office supplies, and coordinating with vendors for maintenance or repairs.

Contact this candidate