Front Desk Agent
Resume:
Tory Scarlett
Williamsburg, VA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Comfort Inn by Choice Hotels - Williamsburg, VA
January 2022 to Present
Check in and out guest. Handle cash credit/debit cards. Make keys give guest directions or layouts of where they need to be.
Sales supervisor
Ollie's Bargain Outlet - Williamsburg, VA
November 2021 to Present
Handle cash clean stock took care of guests needs
Activities Coordinator
Westgate Resorts - Williamsburg, VA
September 2022 to June 2023
Computer skills microword,excel,share point, schedule activities for quarterly use. Greet guest interact with guest of all ages. Knowledge of resorts and surrounding areas. Keep track of inventory order supplies. Guest Services
Diamond Resorts - Williamsburg, VA
February 2017 to November 2021
Answering phones made work order when needed. Checked in guest moves guest for whatever the reason was if applicable. Took payment. Send e-mails check emails Linecook
Five forks cafe - Williamsburg, VA
July 2013 to May 2016
Cook clean stock prepped
Expo host
Honey butters kitchen
May 2012 to November 2013
Sat guest handled a wait list cleaned menus cleaned windows Dixon's construction
RoofingSource
March 2005 to October 2006
Nail guns shingles metal drills compressors
Front Desk Receptionist
Days Inn
February 1997 to February 1999
Handle accounts. Manages guest check ins and outs . Handle transactions money credit debit Education
Basic
Greenup County High School
Skills
• Cooking
• Serving
• Restaurant experience
• Guest services
• Baking
• Microsoft Office
• Cleaning
• Food service
• Sales
• Retail sales
• Customer service
• Bartending
• Stocking
• Host/Hostess
• Cold Calling
• Merchandising
• Banquet Experience
• Salesforce
• Hotel experience
• Front desk
• Hotel experience
• Data entry
• English
• Cash handling
• Hospitality
• Microsoft SharePoint
• Active Directory
• Event Planning
• Budgeting
Languages
• English - Fluent
Assessments
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Front desk agent (hotel) — Proficient
June 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Front desk agent (hotel) — Proficient
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Proficient
May 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I'm very well oriented,well mannered, fast paced, and organized. Very delightful patient person. Love to interact with people.
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