Center Representative Service

Timica Carter

*** ***** **

Summerville, SC *****

Cell: 843-***-****

adxvka@r.postjobfree.com

PROFILE

Experienced customer service and billing professionals with 15+ years of experience in both call centers and healthcare environments. Team player with effective problem-solving skills, with auditing accustomed to working professionally and efficiently in a team oriented, fast paced environment. Coordinate, generate, and track both incoming and outgoing correspondence while using Microsoft office suite (word, excel, and power point). Works well independently as well as a part of a team. Possess the ability to think quickly and has a proven record of successfully handling difficult customers and situations. Numerous years training and supervising individuals.

PROFESSIONAL EXPERIENCE

Roper Saint Francis Hospital, Ladson, SC 294**-****-****

Call Center Representative

Schedule patients for appointments while working remotely from home.

Send telephone encounters to refill prescriptions, questions/concerns for patients’ doctor.

Audit errors to provide excellent customer service with healthcare while coordinating, generating, and tracking both incoming and outgoing correspondence.

Message/chat with nurses and doctors regarding patients.

Bailey’s Cleaning, LLC, Ladson, SC 2018- Current

Owner

oProvide excellent customer service and satisfaction, while cleaning offices and post construction cleaning.

oSchedule appointments and meetings.

oAccount receivable and payable.

oAudit time-sheets, supplies, and payroll while coordinating, generating, and tracking both incoming and outgoing correspondence via faxes, etc.

South Carolina State Port Authority, Charleston, SC 2016-2018

Container handler

oProvide excellent customer service while loading/unloading containers on trucks.

oData entry using multiply windows software’s.

oWalkie-talkie usage with employees.

oAudit data inputted regarding containers and inventory while coordinating, generating, and tracking both incoming and outgoing correspondence.

Hill-Rom, North Charleston, SC 2007 – 2015

Customer Service Representative II

oLeading provider of medical technology in the healthcare industry including hospital beds, patient lifts and non-invasive therapeutic products.

oOne of thirty employees selected for company sponsored 6-months leadership program including corporate projects, motivation skills, performance management and communication.

oSelected to manage West Coast Regional accounts leveraging product knowledge, customer first mentality, contract/patient satisfaction to revenue growth and customer loyalty.

oResearched and proposed business solutions providing up-to-date, accurate pricing and inventory information giving customers a one call resolution experience.

oAudit hospital data and equipment entered into the system.

Per Se’ Technology, North Charleston, SC 2003-2007

Account Receivable Specialist/ Customer Service Specialist/Auditor

oMedical billing specializing in collections and customer service for healthcare.

oProcessed payments via customers' inbound calls.

oInteract with facilities, vendors, providers, and other healthcare administrative.

oProvided customer service via direct customer contact for the purpose of establishing new accounts and processing customer orders.

oTroubleshot and offered customers immediate on call resolutions to issues.

oAssisted Trainers with the training of new employees.

oAudit surgical and preoperative charges, ensuring documentation is present to support charges.

EDUCATION

High School Diploma

Business License

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