MARK W RUSTON

*** ****** *****

Cranberry Twp PA 16066 adxvd0@r.postjobfree.com Cell 678-***-****

CAREER SUMMARY

Results-producing, self-directed leader with proven track record in all aspects of deadline-driven, multifaceted, and profit- minded organizations by utilizing highly strategic, proactive, and proven leadership techniques. DISTINCTIVE QUALIFICATIONS

Professional • Over 25 years of success in high profile, large volume business process outsourced accounts. Overview • Over 33 years of experience with all aspects in management.

• Experienced in forecasting, developing budgets, P&L statements, and payroll.

• Astutely respond to rapidly changing situations with relentless focus on accomplishing goals.

• Illustrated negotiation skills while working with extremely diverse cross-discipline customers.

• Receptive to change in all aspects of the business world and procedures. Operations/ • Skilled in planning, organizing and implementing start-up operation developments. Management • Talented in managing high-tech assets/advanced technology and organizing large-scale projects.

• Possess team-building skills along with strong talent for training, developing, and mentoring staff.

• Exceptional operational analysis, strategic planning, and reporting strengths.

• Creator of cost control and efficiency measures to improve office metrics. EXPERIENCE CANON BUSINESS PROCESS SERVICES – Pittsburgh, Pennsylvania (2002-Present) Enterprise Account Manager for UPMC and UPMC Health Plan Manage all aspects of non-clinical services for client as well as vendor management to develop long- term business process improvements and cost savings while maintaining high profitability. Leadership • Provide executive leadership for Managers to effectively supervise day to day operations. Highlights: • Manage vendors under strict Compliance and SLA guidelines along with contract negotiations.

• Utilize critical decision-making and forecasting skills to exceed all customer goals and SLAs.

• Partner with client to understand continuous needs and develop plans to present solutions.

• Oversaw operation of over 25 offsite national accounts.

• Created national monthly training program for isolated sites.

• Serve as outsourcing expert in working with client to seek solutions resulting in expansion.

• Maintain industry knowledge of solutions, technology, competitive landscape, etc.

• Prepare and present professional proposals and solutions specific to the clients needs. Results & • Increased annual revenue last eleven years. Grew revenue on UPMC account from $23M to $40M Accolades: • Exceeded contribution goal by an average of 32% over the past eleven years or $225,000 per year.

• Spearheaded the startup and management of GE Capital national account in 18 locations nationwide and Canada.

• Very successful growth of the national Fiserv account which grew from $98K in monthly billing to over $220K in seven years of operations.

. • Earned Presidents Club award nine of the first twelve years of eligibility.

• Rewarded with Canon Spirit Award in 2015, our highest honor.

• 100% success rate for all renewals.

• Teams have been consistent winners of various Canon awards including the Pride Cup.

• Responsible for national startup operations.

• Provide services such as AP scanning, hospitality, data processing, database management, statement fulfillment, call center, and member services.

• Managed outgoing mailroom for Bank of America averaging 60,000 statements per day.

• Developed quality and quantitative reports for national startup operation. MARK RUSTON PAGE 2

ACS BUSINESS PROCESS SOLUTIONS – Newnan, Georgia (1998-2001) General Manager

Comprehensively managed office operations for a $7.5M outsourcing mailroom which processed and scanned over 3.5 million medical claims per month with over 350 employees while servicing over 40 regional offices for United Healthcare and AARP.

Leadership • Provide executive leadership for 8 managers to effectively supervise day to day operations. Highlights: • Improved communication within office by instituting projects such as coffee talk along with weekly and monthly employee/manager meetings.

• Develop Team Leaders into Manager rolls for other offices in the division.

• Manage all aspects of the IT department including database management, hardware maintenance, networking, and software development.

• Utilize critical decision-making and forecasting skills to exceed all customer goals in critical times such as holidays, severe weather, or unstable foreign market times.

• Directed a successful program with local Hispanic and Disabled community to increase workforce. Results & • Increased profit margin of office in 1998 from 10.6% to 13.2% in 2001. Finished 2001 Accolades: 22.4% over the goal.

• Dramatically increased growth of office with an increase of revenue since 1998 from $2.7M to

$6.5M in 2001, which was 4.6% over the 2001 goal.

• Decreased turnover rate from 18% to less than 5% in one year by improving communication

• Above quality goals in the 6 major categories over 98% of time in a four year period.

• Received $34,000 in performance awards in 2000 and $38,500 in 2001 from the customer.

• Earned highest managers award from company of Presidents Club all three years of eligibility. Accountability • Responsible for all P&L statements, FEPS payroll system, and budget management. Highlights: • Spearheaded and developed a new mailroom in San Antonio.

• Maintain 3 shift, 7 day operation along with 48,000 square foot facility.

• Contributed to planning and development of $150,000 new mailroom project by working with contractors, local government, and retail real estate professionals.

• Partner with other outsourcing vendors in Jamaica, Santo Domingo, India, and Mexico. UNITED HEALTHCARE – Pittsburgh, Pennsylvania (1985-1998) Over 13 years experience in the healthcare insurance industry beginning with data entry and account management. Directed various teams including claim payment, customer service, and clerical units. Supervisor

Contribution • Managed and motivated a group of 45 employees in the document control center. Highlights: • Oversaw and administered managed health plans for employees of MetLife and LTV Steel.

• Contributed to establishment of claim payment office in Cork, Ireland by developing a training program and evaluating employees.

• Member of national task force to form a regional mail operation.

• Coordinated all aspects of outsourcing program with off-shore data entry teams.

• Trained employees in Pittsburgh as well as 5 other national offices.

• Received MetLife’s Service Recognition Award in 1993. EDUCATION GROVE CITY COLLEGE – Grove City, PA

B.S. IN MATHEMATICS, 1981 *Self-financed 100% of education through full-time employment TECHNOLOGY Possess strong computer skills including Access and SQL database, Windows NT, PowerPoint, Word, Excel, and Seagate Crystal Web Design.

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