Nina Martin

adxvcb@r.postjobfree.com

**** *. ******** **

Columbus, Ohio 43206

614-***-****

SOCIAL SERVICES ● CUSTOMER SERVICE ● LIGHT INDUSTRIAL.

Performance driven individual who enjoys connecting with people and providing excellent customer services and resources to a wide range of clientele. Solid decision maker with the capability to interact on an interpersonal level and define a problem and resolve conflict. Natural leadership skills and works effectively under pressure. Innovative and professionally skilled in collaborating; also proposing new ideas as well as imagining new solutions. Experiences include but not limited to:

● Microsoft Office Programs

● Inventory Control

● Office Administration Support

● Mail Sorting/Alpha And Numeric Filing

● Direct Customer Service Support

● Data Entry Operations

● Transportation/Wheelchair Van Lift Operations

● Retail/Wholesale Operations

BACKGROUND EXPERIENCE

Front Desk Associate

YWCA of Columbus

Provide exceptional customer service when greeting residents and customers and aware of all activity in and outside the building

Responsible for security and immediate response to emergency situations

Meet appropriate decision making and exercise professional judgement

Answering phone calls and transferring calls directly to the appropriate personnel

Coordinating communication with Residential Specialist and other staff member using a 2-way radio.

Liberian Assistant

Franklin University

Lend and collect books, periodicals, videotapes, and other materials at circulation desks.

Enter and update patrons' records on computers.

Process new materials including books, audiovisual materials, and computer software.

Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

Residential Monitor

Volunteers of America Greater Ohio – Columbus, Ohio

Universal precautions and assigning rooms/beds

Conduct triage and intakes services for new clients

Constant contact with case managers and AOD Counselors

Establish and maintain open communication and positive work relations with staff

Maintain accurate and timely documentation to include staff logs, conduct report, client intake reports, client files, incident reports and facility status checks.

Maintain a safe and clean work environment for staff

Transportation Specialist

Airport Taxi Services – Columbus, Ohio

Transport passengers/clients to scheduled doctor appoints in a timely manner

Write pick-up/drop-off tickets according to the type of services provided though Medicare/Medicaid

Constant CB Radio communication with dispatcher and other drivers

Assist client/passengers with special needs/disabilities in and out of vehicles

Report mechanical issues and practice safe driving

Knowledgeable of Columbus, Ohio and surrounding areas

Transportation Specialist

JDT Transportation Concierge Services – Columbus, Ohio

Transport children between the ages of 6-17 to and from school

Provide transportation services to families and elderly (Senior Options)

Insure safety by completing daily vehicles/van inspections to ensure safety

Constant communication with dispatcher and other drivers.

EDUCATION

Franklin University

Pending Bachelor’s Degree of Science in Applied Psychology

Impact Community Action Employment Plus/Re-entry

Job Development/Financial Literacy

Graham Tech

Completed 4 weeks of Receptionist Training

Franklinton Career & Tech Center

Clerical Support Certificate

Mifflin Senior High School

College Preparatory Classes/HS Diploma

VOLUNTEER EXPERIENCE

Life Care Alliance – Columbus, Ohio January 2008

Alpha/Numeric filing

Prepare mail orders/sorting for potential Volunteers

Assist with Volunteer time sheets and answering phones (Multi phone lines 6)

Faith on 8th Men’s’ Shelter– Columbus, Ohio Current

Prepare/feed meals once a month through affiliated church Ministry

CERTIFICATION

CPR

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