Tyrone Gaines

**** ************* **

Memphis, TN 38125

630-***-**** - adxvad@r.postjobfree.com

Professional Summary Accomplished Lead Financial Counselor with fourteen years history of success in a lead position and financial planning. Leverages analytical and communication skills and industry knowledge to help clients obtain financial goals and plan for future. Navigates multiple demands to provide high level of service in fast paced, deadline-oriented environment. Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in leadership, expert knowledge of regulatory and supervisory requirements and corporate policies and procedures. Ambitious, career-focused jobseeker, anxious to obtain a position to help launch my career while achieving company goals. To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work History October 2020 to Present Lead Financial Counselor

Methodist Lebonheur Healthcare - Memphis, TN

• Contribute to reduction of accounts receivable by adhering to predetermined policies and procedures to recover amounts due from patients.

• Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.

• Determine patient financial needs and refer eligible patient to proper county, state, or federal agencies to obtain financial assistance.

• Obtain patient's insurance information and determine eligibility for benefits for specific services rendered.

• Receive patient's deductible and copay amounts and discuss options to satisfy remainder of patient's financial obligations.

• Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Secures patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Utilize knowledge of electronic medical records systems and medical terminology to perform diverse data entry tasks.

• Offer simple and clear explanations to help clients and families understand hospital policies and procedures.

• Follow document protocols tp safeguard confidentiality of patient records

• Resolve patient financial problems with guidance from documented guidelines and procedures.

• identify insurance payment sources and list payers in proper sequence to establish chain of payment.

• Explain estimated copay for medical treatment and answer patient questions to promote good understanding of proposed services.

January 2018 - February 2011 Patient Access Representative Lead Conifer Health - St. Francis Hospital - Memphis

• Train, mentor and recruit staff members to generate ideas, there knowledge and commit to building a successful company.

• Help individuals build and execute strategies based on unique goals and objectives.

• Exceeds sales target by capitalizing on collecting copays, coinsurance and deductibles.

• Perform due diligence and valuation processes.

• Cultivate and strengthen relationships with clients to educate on account services and capabilities.

• Surgical and Medical orders

• Obtained Physicians Labs and Medical Imaging Reports

• Communicated with Physicians

• Cancelled and admissions and discharge estimator

• Census and account inquiry with bed placement

• Inpatient and Outpatient pre-admissions for various testings and maintenance on patient's charting

• Initiate billing process

• Effectively communicate with Nursing Supervisor and Charge RN

• Coordinated switchboard and paging system

Education 05 2019 Associate of Science South Suburban Community College 06 1999 EMT

Malcolm X Community College

06 1982 Basic Education

Hyde Park Career Academy

05 2019 Associate of Science South Suburban Community College 06 1999 EMT

Malcolm X Community College

06 1982 Basic Education

Hyde Park Career Academy

Skills

• Client interviews

• Analytical Thinking

• Verbal and Written Communication

• Microsoft Excel

• Client Recruiting and Retention

• Portfolio Management

• Service-Oriented

• Attention to Detail

• Critical Thinking

• Client Confidentiality

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