MICHELLE L. KURZANSKI

linkedin.com/in/mkurzanski

adxv9s@r.postjobfree.com

716-***-****

PROFESSIONAL SUMMARY

Customer Service Supervisor that effectively leads and mentors high performance teams providing customer service to domestic and international customers.

Global Experience:

• Served customers in Mexico, South America, and Europe

• Completed expatriate assignment in Antwerp, Belgium Customer Service Expertise:

• Relationship Management • Organizational Management

• Recruiting/Staffing • Sales Support

• Training/Development • Performance Management

• Excel, PowerPoint, MS Word/Excel • Global Logistics PROFESSIONAL EXPERIENCE

DNP IMAGINGCOM AMERICA CORP. 2019

Account Manager (February 2019 – July 2019)

Held accountability for $3.5 million in sales to key distribution bar code and customers the Southeast USA and executed strategic and tactical plans/business agreement and utilized excellent client relationship capabilities. Administered pricing for customers. Analyzed situations and used good judgement to ensure optimal customer care.

INTERNATIONAL IMAGING MATERIALS, INC. (IIMAK) 1997 - 2017 Customer Service Supervisor (2015 - 2017)

Distribution Account Executive (2009 - 2017)

Held accountability for $2.0 million in sales to key distribution bar code and signage customers in United States, Mexico, Canada, and Central America. Developed and executed strategic and tactical plans/business agreement and utilized excellent client relationship capabilities. Administered pricing for customers. Analyzed situations and used good judgement to ensure optimal customer care.

• Received an IIMAK Kudos Award in 2017, for Excellence in Customer Care, which led to overall cost savings to company, involved in entire process of new produ-ct roll out for a Top 5 customer.

• Implemented performance standards and provided coaching supporting growth of direct reports.

• Worked with various department heads during weekly Customer Care/Quality Assurance meetings to ensure internal and external customer service levels and quality issues were handled quickly and efficiently.

• Served as expert for training staff and coaching on order policies and requirements.

• Implemented new product rollout that drove additional revenue.

• Buffalo/Niagara Sales & Marketing Executives Sales Award, 2010.

• World Class Achievement, achieved 113% of sales quota, 2010. Senior International Customer Service Specialist (2003 - 2009) Supported Sales in the areas of sales administration and account maintenance which included performing monthly sales analysis and reporting, training on company services. Processed incoming orders to ensure product delivery to domestic and international customers.

• Trained and mentored new customer service representatives; served as back up for department manager.

• Together with QA Manager overhauled IIMAK’s Complaint’s and Corrective Action Databases which enabled Customer Service, Sales and Quality Assurance to work in one database to ensure better efficiencies internally as well as providing quicker turnarounds for credits and reporting back to customers.

• Provided support to Logistics Manager and Shipping Department by preparing international documents, annual NAFTA certificates; worked closely with forwarding agents globally to ensure product arrived on time. Michelle Kurzanski Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

International Account Executive (2001 - 2003)

Held accountability for $2.54 million in sales to key distribution bar code customers in Mexico, South America. Served as liaison for staff of IIMAK Europe.

• Supported Senior Vice President, New Business Development in researching and developing new and emerging regions targeted as key strategic growth areas.

• Organized successful corporate events: customer executive summits and worldwide annual trade shows. Sales & Customer Service Administrator - IIMAK Europe (2001) Relocated to Antwerp, Belgium to help facilitate startup operation for IIMAK subsidiary.

• Successfully educated sales representatives to manage existing European accounts.

• Coordinated the creation of the Sales and Customer Service Department. International Sales Representative (1997 - 2000)

Supported International Sales group in the management of major accounts totaling $3.0 million. Provided accurate weekly revenue management, quarterly forecasts, pricing, product requirements, proposals and customer visit reports.

• World Class Achievement; achieved 123% of sales quota, 2000. EDUCATION

STATE UNIVERSITY COLLEGE OF NEW YORK AT BUFFALO

Bachelor of Arts - Spanish Language & Literature

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