Center Representative Service Agent
Resume:
Rochelle Strane
Sacramento, CA *****
adxv8u@r.postjobfree.com
Work Experience
Claims Examiner
California Employment Development Department (EDD) - Sacramento, CA May 2022 to Present
Fact finding, calling and interviewing claimants, determining eligibility Call Center Representative
IHSS Support Desk - Sacramento, CA
December 2021 to May 2022
Taking incoming calls and helping providers and recipients with the online portal and helping providers with their payroll, garnishments, direct deposit and time sheets. Call Center Customer Support Service Agent
Faneuil - McClellan, CA
January 2020 to June 2020
Responsibilities include, using Cisco to take inbound calls regarding health insurance, and assist customers with their applications and payments.
Merchandiser
Core-Mark International, Inc. - Sacramento, CA
January 2019 to November 2019
Responsible for multiple store accounts. Ordering and merchandising store product from Sacramento, Placer and El Dorado county.
Cashier/Store Manager
AMPM - Roseville, CA
March 2016 to January 2019
As a cashier I was responsible for opening and closing my own drawer, cash drops, handling cash and card transactions, customer service, small cooks, cleaning and pump maintenance. As a store manager I was responsible for all bookkeeping and paperwork, answering phone, invoicing, interviewing, order/receive all store product, meet with & pay vendors, handle all store accounts and scheduling. Was responsible it for 8 employees including my assistant.
Cashier/Customer Service
Targert - Roseville, CA
March 2017 to September 2018
Open and close register, handle cash/card/check, & WIC checks. Clean around register, up sell items and get customers to sign up for the target credit card. Administrative Assistant
Platinum Mortgage - Roseville, CA
February 2013 to March 2015
Responsible for answering phones, taking memos, maintaining organized files, sending and receiving correspondence, meet & greet with current and potential clients, set appointments, copying, faxing, sit in take notes of meetings, book conference calls, reply to emails, maintain/order all office supplies and run errands from time to time.
Cashier
Dollar Tree - Granite Bay, CA
October 2013 to June 2014
Open/close register. Handle all cash/card/check & EBT transactions. Upsell, stock and clean my area. Cashier/Customer Service
Sam's Club - Citrus Heights, CA
February 2011 to November 2013
Open/close register. Handle all cash/card/check and EBT card/WIC check transactions. Stock, get customers to upgrade sams memberships/sign up for credit. Keep area clean. Education
High school diploma
Heald College - Roseville, CA, US
Woodcreek High School - Roseville, CA, US
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