MONIQUE R KITCHEN
North Miami, Florida 33161
adxv7m@r.postjobfree.com
Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Experience
Department of Children & Families-ESSS/Hialeah Service Center/Interviewing Unit Administrative Staff Assistant
Responsible for typing all correspondence, memorandums, reports, records, and other work related from rough drafts, notes or oral instructions to ensure accuracy, completeness and adequacy for compliance with established standards and policies. Tracked all assignments received for accuracy and completion for the Program Adminstrator's office/administration. Complied timesheets, sign-in logs which was required and tracked for timely submission. Prepared and tracked personnel and payroll actions, served as a liaison between Human Resources and People First, assisted in the Hiring Process of employees. Served as a backup Administrative Assistant 1 to assist the Operations Manager with special assignments. Provided Administrative Support to the Operations Management Consultants, Supervisors and staff within the work units. Served as a liaison with the Information Technology Team providing technical assistance to staff. Served as a liaison with the Client Relations Department to track and resolves customer compliants for my Administration within a timely manner as established by policies and procedures. Met the public as a receptionist in person or over the telephone. Also maintained a working knowledge of the Agency's community resources in order to screen and route clients or answer questions or complaints.Prepared purchase requisitions to order office supplies, maintained office inventory supplies, prepared and submitted travel reimbursements within established timeframes
Department of Children and Families/Hialeah North Service Center Senior Clerk (reclassified)
Typed all correspondence, utilized office equipment..ie computers, fax machine, copies machine, answered telephone, greeted the public as a receptionist, checked the mail and disturbed according, assigned and tracked all assignments for timely completion for the Program Operations Administrator's office/Administration, prepared and tracked purchase requisitions, prepared travel reimbursement documents, maintained office supplies inventory. Assisted the Administrative Assistant as a backup with Human Resources related issues and any other related clerical duties as needed
Department of Children and Families/Northeast Service Center Senior Clerk
Typed all correspondence, utilized office equipment..ie computers, fax machine, copies machine, answered telephone, greeted the public as a receptionist, checked the mail and disturbed according, assigned and tracked all assignments for timely completion for the Program Operations Administrator's office/Administration, prepared and tracked purchase requisitions, prepared travel reimbursement documents, maintained office supplies inventory. Assisted the Administrative Assistant as a backup with Human Resources related issues and any other related clerical duties as needed
6/1998 - 10/2001
2/1992 - 5/1998
11/1990 - 2/1992
2/1990 - 8/1990
9/1988 - 1/1990
8/1988 - 1/1990
9/1987 - 5/1988
June 1988
May 1989 - June 1990
Department of Children and Families/Zone North
Secretary Specialist
Typed all correspondence, utilized office equipment..ie computers, fax machine, answered telephone, greeted the public as a receptionist, checked the mail and distributed accordingly, assigned and tracked all assignments for timely completion for the Zone Manager's Office/Administration, provided Administrative support to Unit Supervisors, Assisted the Administration Assistant with Human Resource related issues and any other clerical related duties as needed
Health and Rehabilitative Services Jackson Memorial Hospital Clerk Typist Specialist
Assisted the Presumptive Eligibility Medicaid Unit for Pregnant Women@Jackson Memorial Hospital with billing issues, checked clients Medicaid eligibility in FMMIS to ensure pregnant women had medical coverage, reviewed Medicaid adhoc reports for overpayments, typed correspondence, answered telephones, made photocopies, faxed documents, checked incoming mail and distributed accordingly and any other related clerical duties as needed. Health and Rehabilitative Services Jackson Memorial Hospital OPS Clerk Specialist
Manually assigned case numbers to clients applications applying for public assistance benefits, input clients data into the computer systems, sorted and batched 2014 and 2039 forms, greeted and signed in clients on the waiting list for scheduled appointments with the PAS (Public Assistance Specialist) and any other clerical related duties as needed. Hardee's
Cashier Shift Lead/Assistant Manager Trainee
Assisted the Manager and Assistant Manager with company policies, health and safety standards. Trained new employees, opened and closed on scheduled days, opened and closed registers, accounted for daily or nightly take and prepared deposits, also was being trained with additional duties and responsibilities as a Assistant Manager Everything Yogurt
Cashier Shift Lead
Assisted the Assistant Manager with company policies, health and safety standards. Trained new employees, opened and closed on scheduled days, opened and closed registers, accounted for daily or nightly take and prepared deposits.
Sun Manufacturing Corp
Telemarketer
Called respect customers to influence the customer to purchase office supplies and provided products information and price quotes. Complete orders, answered potential customers inquiries and updated customer database
Sky Printing Services Inc
Shipping and Receiving/Silk Screen Printer
Assisted with shipments inbound and outbound, moved incoming materials to proper locations within the warehouse, retrieved necessary items for shipments Stacked merchandize on racks, printed and affected shipping labels, matched purchase orders to sale invoices for processing and fulfill customer orders, also operated printing machines to print various designs or images onto different materials and products to fulfill customers orders Education
Miami Northwestern Senior High
High School Diploma
Miami-Dade Community College
Criminal Justice Administration
March 1995 - August
1997
PCDI/Professional Career Development Institute
Paralegal Studies
Skills
Can work independently, works well with others, well organized, communicate clearly, can effectively adapt to changes as necessary