:Annamarie Bonfiglio

adxv6t@r.postjobfree.com

407-***-****

Additional Work Experience:

Contract Work Starting: December 2022 thru June 2023

Accounts Receivables Specialist

Enter and process job order invoices to send to the clients.

Post payments

Create Sub accounts under master port folio.

Bill commercial accounts.

Making phone call’s to past due accounts, and sending emails as well.

Provide statements and invoices to the customers

Collections Representative:

Worked with over 120 day old accounts

Pulled cash applications report for reconciliation prior to invoicing.

Collected on past due accounts for up to $1.5 million portfolio..

MERRICK BANK

Orlando, Florida

01/31/2022 – 11/27/2022

Collections Representative (Remote)

Collected on past due accounts for up to $2 million portfolio.

Educated clients on collections programs that were available to them to assist in making payments.

Responsible for managing settlement agreements.

TOHO WATER UTILITIES

Kissimmee, Florida

09/14/2020 – 05/07/2021

Collection Analyst/ Data Entry

Review delinquency reports, payments, and credit history to determine appropriate collection action for each delinquent account,( i.e. phone calls, faxes emails, physical notices or discontinuation of service).

Analyze status of the account, the billing cycles, and due dates to determine timeliness of proposed payment schedules.

Calculate rates (and explained charges) per Board policy and entered any adjustments as needed.

Handled B2B collections as well.

Southern Auto Finance Company (SAFCO)

Orlando, Florida:

8/12/2019 –03/20/2020

Credit Advisor (Collector)

Made outbound/inbound calls to existing delinquent accounts and educated the customers on the importance of rebuilding their credit.

Accepted payments over the phone via credit card, or through other acceptable payment options.

Performed light skip tracing on delinquent accounts. Systems worked on; NLS and ACI.

Sea World Parks and Entertainment (Call Center)

Orlando, Florida :

08/24/2015- 07/21/2019

OJT Vacation Team Specialist Trainer

Responsible for updating training manuals.

Assisted Supervisor with escalated calls, and customer complaints with resolutions.

Conducted metric and quality reviews daily to enable the Customer Service Representatives to achieve projected goals.

Coached assigned team members to ensure attainment of internal and external key performance indicators.

Conducted Staff training for Vacation Specialists and general Customer Service Agents in planning and administering and delivering products for vacation packages offered by Sea World Parks and Entertainment.

Aon Hewitt Corporation

Orlando, Florida:

9/11/2013 – 7/11/2014

Human Resources Benefit Specialist:

Handled Health Insurance coverage for new hire and open enrollment processing.

Processed 401 (K) distributions, rollovers and loan processing.

Utilized personal computer and Windows NT and Lotus Notes software (knowledge of tools by navigating the internet site with the employees) to access employee accounts and product information for features and problem resolution.

Assisted employees with a wide variety of benefit questions and plan features via information accessed through the computer.

Reviewed the employee’s account and answers questions within the parameter’s of Aon Hewitt policies and procedures

Education:

High School Graduate, Coconut Creek High School, Pompano Beach, Florida.

Accounting and Business Management Courses, Broward Community College, Pompano Beach, Florida

Software:

SAP, QuickBooks, People Soft, AS400, Signature 1 &2, Cifora, MS Excel, Word, Outlook and Teams, Yardi, Sedona .

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