Receivables Specialist Collections Representative
Resume:
:Annamarie Bonfiglio
**.***********@*****.***
Additional Work Experience:
Contract Work Starting: December 2022 thru June 2023
Accounts Receivables Specialist
Enter and process job order invoices to send to the clients.
Post payments
Create Sub accounts under master port folio.
Bill commercial accounts.
Making phone call’s to past due accounts, and sending emails as well.
Provide statements and invoices to the customers
Collections Representative:
Worked with over 120 day old accounts
Pulled cash applications report for reconciliation prior to invoicing.
Collected on past due accounts for up to $1.5 million portfolio..
MERRICK BANK
Orlando, Florida
01/31/2022 – 11/27/2022
Collections Representative (Remote)
Collected on past due accounts for up to $2 million portfolio.
Educated clients on collections programs that were available to them to assist in making payments.
Responsible for managing settlement agreements.
TOHO WATER UTILITIES
Kissimmee, Florida
09/14/2020 – 05/07/2021
Collection Analyst/ Data Entry
Review delinquency reports, payments, and credit history to determine appropriate collection action for each delinquent account,( i.e. phone calls, faxes emails, physical notices or discontinuation of service).
Analyze status of the account, the billing cycles, and due dates to determine timeliness of proposed payment schedules.
Calculate rates (and explained charges) per Board policy and entered any adjustments as needed.
Handled B2B collections as well.
Southern Auto Finance Company (SAFCO)
Orlando, Florida:
8/12/2019 –03/20/2020
Credit Advisor (Collector)
Made outbound/inbound calls to existing delinquent accounts and educated the customers on the importance of rebuilding their credit.
Accepted payments over the phone via credit card, or through other acceptable payment options.
Performed light skip tracing on delinquent accounts. Systems worked on; NLS and ACI.
Sea World Parks and Entertainment (Call Center)
Orlando, Florida :
08/24/2015- 07/21/2019
OJT Vacation Team Specialist Trainer
Responsible for updating training manuals.
Assisted Supervisor with escalated calls, and customer complaints with resolutions.
Conducted metric and quality reviews daily to enable the Customer Service Representatives to achieve projected goals.
Coached assigned team members to ensure attainment of internal and external key performance indicators.
Conducted Staff training for Vacation Specialists and general Customer Service Agents in planning and administering and delivering products for vacation packages offered by Sea World Parks and Entertainment.
Aon Hewitt Corporation
Orlando, Florida:
9/11/2013 – 7/11/2014
Human Resources Benefit Specialist:
Handled Health Insurance coverage for new hire and open enrollment processing.
Processed 401 (K) distributions, rollovers and loan processing.
Utilized personal computer and Windows NT and Lotus Notes software (knowledge of tools by navigating the internet site with the employees) to access employee accounts and product information for features and problem resolution.
Assisted employees with a wide variety of benefit questions and plan features via information accessed through the computer.
Reviewed the employee’s account and answers questions within the parameter’s of Aon Hewitt policies and procedures
Education:
High School Graduate, Coconut Creek High School, Pompano Beach, Florida.
Accounting and Business Management Courses, Broward Community College, Pompano Beach, Florida
Software:
SAP, QuickBooks, People Soft, AS400, Signature 1 &2, Cifora, MS Excel, Word, Outlook and Teams, Yardi, Sedona .
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