Leslie Boudreau

Professional Summary

Well-organized professional equipped with varied experiences in administrative roles. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Work History

Carbon County Veterinary Hospital - Lead Receptionist

921 Airport Rd, Rawlins, WY 82301

09/2018 - 05/2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.

Acted as first point of contact and set appointments for prospective clients.

Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Drafted professional memos and letters for veterinarians assuring each is complete, accurate and consistent of what was being asked from them

Research and call various state, government and foreign offices to obtain information regarding various tests, samples, permits, health certificates and any other items needed for appointments, surgeries, illnesses, or travel within The United States and abroad

Confirmed appointments, communicated with clients and updated client records.

Resolved customer problems and complaints.

Provided clerical support to company employees by copying, faxing and filing documents.

Managed multiple tasks and met time-sensitive deadlines.

Corresponded with clients through email, telephone or postal mail.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Supported various administrative duties by proofreading, transcribing and invoicing.

Kept records in Complete Clinic to maintain customer data.

Schedule local Rochelle Rawlins Animal Shelter and Pet Partners Association with necessary appointments for lost, surrendered, abandoned and feral animals needing medical care or evaluations.

Assist local and out of state veterinary hospitals, clinics, shelters, rescues and pharmacies with necessary information requested on clients while protecting all confidential information by confirming such institutions were allowed certain client information.

Train all front office staff on policies and procedures of company

Invoice all items, services and surgeries

Process all payments to client accounts using cash, check, debit/credit card, care credit and EFT ChexSystems

Wyoming State Penitentiary - Commissary Manager

2900 S Higley Blvd Rawlins, WY 82301

05/2014 - 07/2017

Perform inventory on monthly basis and track all loss of inventory due to theft, damage or expiration.

Ensure inventory follows First In/First Out rule to minimize products expiring

Order/Stock all items for resale in commissary

Logging of all inmate hours worked

Manage all inmate crews of 2-6 offenders assigned to commissary

Accurately process all inmate orders of commissary food items, phone time, mp3 account time, printing time and electronics

Accurately verify correctness of all orders from vendors

Input invoices from vendors into Cactus system and complete monthly reports

Answer all inmate communications related to their commissary items, accounts, electronics and various generic questions, concerns or requests.

Ability to calm, reassure, and follow up with inmate families about their questions and concerns while maintaining a friendly, knowledgeable and professional disposition

Answer all phone calls or emails from staff concerning inmate accounts such as researching their account, solving and correcting issues with their account, locating certain items needed not sold through commissary and generic commissary questions.

Organizing and filling all necessary paperwork for commissary

Provide all necessary paperwork for audits and accreditations.

Attending by phone all monthly commissary meetings and accurately documenting meeting

Attending all semi-annual commissary meetings out of town

Attend all training that was provided including mandatory yearly refresher and Manager Emergency Preparedness Training.

Responsible for knowing all DOC and WSP Post Orders and Operational Procedures

Accurately and truthfully compose staff reports by end of shift if needed

MFD Trucking LLC - Office Manager

Rawlins, WY 82301

04/2011 - 03/2014

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.

Maintain all driver files including sensitive information, DOT driving schedule and training documentation securely

Maintain Driver Safety Training material and videos and update as needed

Maintain all DOT compliance information and ensure participation from all drivers in mandatory drug screening program.

Wyoming State Penitentiary - Secretary to Penitentiary Warden

Rawlins, WY 82301

02/2010 - 03/2011

Answered telephone calls to offer office information, answer questions and direct calls to staff.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Carried out front office duties utilizing data entry skills in framework of database.

Answered multi-line phone system and greeted callers enthusiastically.

Provided clerical support to company employees by copying, faxing and filing documents.

Produced accurate office files, updated spreadsheets and created access based system to track all inmate property between facilities

Calm, reassure, and follow up with inmate families about their questions and concerns while maintaining a friendly, knowledgeable and professional disposition

Administering background checks of inmate visitors for approval

The Rawlins National Bank - IT Support

Rawlins, WY 82301

11/2005 - 02/2007

Assisted customers in identifying issues and explained solutions to restore service and functionality of website.

Resolved diverse range of technical issues across multiple systems and applications for customers.

Activated accounts for clients interested in new services.

Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Managed high levels of call flow and responded to website technical support needs.

Update and maintain all web pages for online banking website.

Use Microsoft Access to customize all month end and year end reports for board meetings.

Maintain and update all documents concerning Bank Disaster Recovery Plan.

The Rawlins National Bank - Bookkeeping Administrative Assistant

Rawlins WY 82301

03/2003 - 11/2005

Maintained inventory of office supplies and placed orders.

Prepared and mailed account statements to customers and kept meticulous correspondence documentation.

Received and delivered incoming accounting department mail to appropriate staff members.

Managed and responded to correspondence and inquiries from customers and vendors.

Entered figures using 10-key calculator to compute data quickly.

Verified deposits, rectified discrepancies and processed end-of-day paperwork in proofing department with 100% accuracy

Communicating with customers by phone and in writing concerning fees or NSF charges to their accounts.

Print and mail all customer monthly statements, bank fliers and yearly privacy information disclosures.

Attend business meeting to gather information concerning new computer-based technology for "Proofing" deposited checks and introduction of debit cards/EFT to customers.

adxv6l@r.postjobfree.com

307-***-****

Nederland, United States 77627

Skills

Administrative Support

Computer Proficiency

Customer Complaint Resolution

Call Answering and Routing

Data Entry and Database Software

Visitor and Customer Relations

Confirming Transactions

Invoice Generation

Office Equipment Operation

Appointment Booking

Administrative and Clerical Support

Patient Recordkeeping

Organization and Efficiency

Multi-Line Telephone Skills

Appointment Confirmation

Correspondence and Office Documents

Education

American InterContinental University

Schaumburg, IL

Associate of Arts: Business Administration

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