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YOLANDA ESPENSHADE

vespenshadesgmailcom 717-***-**** Myerstown, PA 17067

Summary

Knowledgeable Shift Manager proficient in scheduling, money handing and team management Successful at overseeing

all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projcs on

Schedule,

Skills

«Payment Processing © Opening and Closing Procedures

«© Operations Management Handling Customer Complaints

ing and Recruiting ‘Inventory Conteals

«Supply Ordering Flexible Schedule

Experience

Harrisburg lv bacon lc Florida NY Managed daily cash intake by counting out registers and tabulating profits

Shift Manager ‘* Helped employees accomplish asks during peak periods,

asrzn21- 0772008

‘© Communicated with other shift managers to facilitate continuum of

‘© Upheld company standards and compliance requirements fr operations.

«Coached employees on interactions with customers to drive exceptional

‘Positioned shille staff in key areas throughout shift to optimize

department productivity

+ Directed and led employees and team members on effective operations,

methods and procedures

«* Reinforced rules to promote superior employee performance

Npe quality burgers inc Pitsburg, KS pt restaurant lobby, front counter and restrooms neat and clean

Crew Member throughout shift

32017 - 0672021 ‘¢ Wiped down tables and equipment, wept and refilled stock.

«# Served food quickly for positive guest experiences.

«# Interacted pleasantly with guests to deliver quality customer service,

«# Entered orders into computer system to send order details to kitchen,

‘mentioning customers special requests and food allergies in person,

‘Took orders from patrons and input selections into store computer system,

«Packed fastfood products in approved containers, cups and bags.

‘Packages! menu items into bags or trays and placed drink orders into

Education and Training

Eastem Lebanon Countysenior High School Myerstown, PA

High Schoo! Diploma

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