Domuial Robinson

Over ** years of experience in hospitality management .

Baltimore, MD 21239

adxv5e@r.postjobfree.com

+1-410-***-****

• Broad experience as a hospitality manager in fast food and hotel environments.

• Skilled in areas of inventory control, cashier management and staff supervision.

• Excellent problem solver with strong sales analysis and reporting skills.

• Capable manager and motivator of staff.

• Function well in a high stress atmosphere.

• Detail and goal oriented.

• Excellent interpersonal skills with an ability to work effectively with individuals at all levels. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Manager

The Restaurant Store - Baltimore, MD

June 2016 to August 2022

• Investigate negative number reports and complete daily sales adjustments.

• Complete all CRM reports in store and online warehouse.

• Communicate effectively with merchandising team in order to increase sales through effective merchandising and inventory levels.

• Manage the Sale and marketing processes of inventory within the store.

• Develop and train team Customers relationships,sales goals and areas of store operations.

• Manage customer situations and sales issues.

General Manager (GM)

Potbelly Sandwich works

May 2010 to June 2016

• Effectively handled customer complaints.

• Maintained critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.

• Trained, coached and developed Potbelly associates and shift leaders.

• Effectively drove neighborhood shop marketing and promotions to maximize sale potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes. Club/Bar Manager

HDV Baltimore

June 2009 to March 2010

• Oversaw all club promotions.

• Coordinated VIP guest requests.

• Responsible for inventory and controls.

• Performed employee evaluations and appraisals for 25-30 staff members.

• Ensured standards and qualities of the club were achieved. General Manager

Salsa Rita's Fresh Cantina - Baltimore, MD

October 2007 to April 2009

• Responsible for the scheduling of 15-20 employees and hiring staffing.

• Maintained restaurant computer systems and required weekly reorganization and various other functions.

• Assisted in reconciliation of all transactions.

• Performed employee evaluations and appraisals.

• Coordinated the induction and training of new employees. Assistant Director Of Housekeeping

Holiday Inn Inner Harbor

September 2004 to November 2007

• Supervised staff on housekeeping operations which provided guests with an excellent service.

• Prepared biweekly/monthly housekeeping inventory.

• Assisted guests with information and advice depending on client need and expectation.

• Implemented training for 30-40 employees.

• Ensured standards of guest rooms.

• Certified as Executive Housekeeper.

Restaurant Manager

Holiday Inn Inner Harbor

July 2003 to September 2004

• Managed and oversaw hiring, termination and performance review and training of all employees and supervisors.

• Established and maintained budget and P&l reports.

• Increased revenue in restaurant by 46%.

• Reconciled daily store transactions.

• Managed menu.

General Manager

Denny's

2000 to 2003

• Responsible for the scheduling of 15-20 employees and hiring staffing.

• Maintained restaurant computer systems and required weekly reorganization and various other functions.

• Assisted in reconciliation of all transactions.

• Performed employee evaluations and appraisals.

• Coordinated the induction and training of new employees. Education

Associate's degree in Hotel and Restaurant Management Baltimore International College

2001

Skills

• Data Entry

• Inventory Control

• Excel

• Forklift Operator

• Payroll

• Training

• inventory

• Operations

• Scheduling

• Cash Handling

• Forklift

• Customer Service

• Pallet Jack

• Leadership

• Sales

• Root cause analysis

• Warehouse management

• Analysis skills

• Retail management

• Merchandising

• Hospitality Management

• Restaurant Management

• Sales Management

• Operations Management

• Upselling

• Food service

• Warehouse experience

Certifications and Licenses

ServSafe

January 2015

Driver's License

Bartender License

Food Handler Certification

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