Nicole Figliano

Strongsville, OH *****

adxuzz@r.postjobfree.com

+1-216-***-****

Work Experience

Accounts Payable Coordinator

Invacare Corporation - Elyria, OH

January 2023 to Present

Administer account payable department and recommend changes to policies for various new software. Manage all account payable processes such as batch returns and printing checks. Coordinate with vendors and assist to recover all overdue payments. Train all new employees in file room processes.

Manage and maintain inputs in purchasing system for all housing payments and assist in allowance disbursements.

Assist Treasury Department and Finance Team in various account payable for options. Monitor and resolve all account payable issues and administer all invoices for vendors and non-vendors. Administer various non vendor invoices, monitor expense reports and evaluate for appropriate signatures in invoices.

Evaluate all invoices received from vendors, verify receipt dates and paper invoices. Review all vendor debit memos and invoices and administer all processes. Monitor all account payable payments and ensure compliance to company policies. Coordinate with internal and external auditors and customers and evaluate all sales tax. Administer vendor invoices and prepare expense reports for purchase orders and check mails regularly. Manage and update payroll on excel sheets and monitor monthly charges. Develop and maintain professional relationships with new vendors and handle all inquiries from customers and employees.

Client Specialists/ Contract

SurePoint Technologies, Inc. - Cincinnati, OH

May 2022 to September 2022

· Answered user queries regarding our proprietary software serving the legal industry and provide technical system assistance in a timely and professional manner within a fast-paced contact center environment, supporting email/voice/chat with more channels forthcoming.

· Troubleshoot user problems, trained users on basic software functionality, monitored and responded promptly to incoming requests related to software and hardware issues.

· Successfully handled multiple questions, prioritized, and managed multiple tickets while providing solutions-oriented responses.

· Ability to identify and quickly communicated trends to leadership the types of issues being reported.

· Recommended procedure modifications and improvements including SOP edits and revisions needed to better troubleshoot client issues and obstacles.

· Researched, explored, and shared best practices across all facets of our community, internally as well as externally.

Service Coordinator/Contract

Soundcom, Inc. - Berea, OH

January 2021 to April 2022

· Responsibilities included developing the project plan, helping define tasks, deliverables, and timelines, creating and maintaining repair logs, changing management plans, and understanding new business processes and application requirements at the appropriate level to influence the future business process design and help build requirements.

· Forecasting of resources, inventory, and procurement tasks for project completion.

· Interfaced with other engineering and technical disciplines both inside and outside the company, such as buyers, engineers, designers, drafters, fabrication shop personnel, and vendor.

· Responsible for elective scheduling and planning executed requirements gathering, analyzing, and prioritizing requests.

· Translating and simplifying requirements management and communication.

· Coordinated and scheduled all jobs to include labor planning, organizing, and arranging the production processing and documentation that is required to complete the manufacturing process of new equipment. Systems Administrator I

ZIN Technologies, Inc. - Middleburg, OH

November 2017 to April 2020

· Serve as help desk end user support to resolve end-user issues

· Provided support for end user support for staff and managers for SharePoint and Microsoft Office programs.

· Encouraged end user engagement through enhancement and design of SharePoint environment.

· Modify permissions as directed by executive team.

· Implemented a standard operating procedure for the business systems department.

· Developed dynamically functioning excel spreadsheets and macros to increase time and efficiency.

· Created user manuals and guides to assist in training employees on how to navigate through software systems and ensured compliance with management company guidelines for securing hardware and software.

Special Projects /Bookkeeper

On-Time Delivery and Warehouse. Inc. - Middleburg, OH October 2013 to October 2017

· Managed Accounts Receivable credit and collection process. Monitored aged trial balance report.

· Managed all cash applications posting and depositing functions.

· Accounts Payable responsibilities included maintaining vendor relations, invoice reconciliation and managing of all processes.

· Allocated expenses on general ledger using chart of accounts.

· Assisted Human Resources, ensuring new hire compliance with company policy setting up employees in database, preparing personnel files and processed benefit information.

· Processed payroll by calculating and recording hourly employees time, along with tracking vacation and personal time.

· Special projects as assigned to improve business processes in order to increase time efficiency with queries, pivot tables and VBA script coding in Microsoft Excel spreadsheets.

· Integrated data base, financial and analysis system with both analytical and reporting tools to streamline data collection.

· Heavy volume of customer communications, between answering phone calls, sending emails, to provide instructions on how to use our software, prepare reports and other various requests.

· Redesign business forms, including logs, inventory sheets, and appointment calendar, providing enhanced usability.

· Prepare billing, made various invoice adjustment and mailed monthly statements.

· Managed and replenish petty cash

· Oversee the daily operations of all office departments Regional Account Payable Processor/Assistant Manager Aramark Uniform Services - Cleveland, OH

December 2005 to December 2013

· Consolidated the Accounts Payable processing of 12 locations for the East Region.

· Managed Accounts Payable for 4 Controllers.

· Managed P&L Statements for company profitability and accuracy.

· Reorganized and streamline Accounts Payable processing

· Point of contact for all Accounts Payable vendors for the Ohio Group and East Region.

· Assist Group Controller and Market Center Controller on various reconciliations.

· Reconcile daily run sheets to billings.

· Manage receivable cash controls.

· Processed hourly time cards weekly for route drivers

· Ensured company was in compliance with D.O.T. regulations.

· Reconciliation of deposits to cash applications.

· Received 98% compliance on all SOX and Internal audits for Account Payable. Sales and Office Coordinator

SHRED-IT-Cleveland, Inc. - Middleburg Heights, OH

January 2001 to December 2005

· Oversaw coordination of center office support operations Including implementation of company policies and workflow restructuring, providing significant increase in efficiency.

· Managed customer service and office support staff.

· Accounts Receivable processors received incentivized based on production and accuracy.

· Prepared financial weekly summary reports, operations and sales activities, and

· expense reports.

· Improved structure and records-maintenance through implementation of improved

· A/R system.

· Processed all accounts payable transactions and maintained all vendor relationships at my level.

· Conducted Human Resource responsibilities included accurately processed payroll,

· new hire documentation and stayed in compliance with labor laws and DOT regulations.

· Significantly decreased routing time from 20 hours to 4.

· Served as regional trainer.

Administration ~Accounting ~Financial Services ~Data Analytics ~Business Systems

Microsoft

Over 19 Years of Accounting and Administrative experience. Strong Software knowledge of Microsoft Office 365 programs, Power Applications, Microsoft Dynamics, along with SharePoint, Oracle, Great Plains and Deltek System. Experienced in financial reporting, analyzing, auditing, and operation reviews. Efficient in organization, steam-lining processes and automating documentation. Accounting

Analyze Internal Controls processes and procedures. Review and Ensure compliance and efficiency of External Controls. Participated in SOX Audit

Auditing

GAAP, Process Accounts Payable, Accounts Receivable, Payroll, Invoicing, Payment Posting and Deposits.

Financial Reporting

Prepare Financial reports such as General Ledger, Aged Trial Balance and weekly/monthly reports. Prepared drafts for Budget, Actual and plans.

Reconciliations. Payroll Processing.

Prepared Quotes, Proposals, Knowledge and processing of benefits, employee information and forms. Trained end users on software programs, Created end user manual, quick references and guides. Serve as Help Desk Support, Resolve and

Troubleshoot system issues. Wrote Standard operating Procedures for Departments. Created Queries, Macros, Forms, Dynamic functionality, Design and Development with basic learning and knowledge of Bootstrap, CSS, CSS3, Html, and javascript. Administrative

ONLC TRAINING C

Skills

• QuickBooks

• PeopleSoft

• Sage

• Quicken

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