KIMBERLY

GARCIA

adxuzh@r.postjobfree.com

973-***-****, 973-***-****

San Antonio, TX 78251

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Montville Township, Nj - Account Clerk

Montville, NJ • 02/2022 - Current

Keller Williams - Realtor

Livingston, NJ • 05/2021 - Current

WORK HISTORY

Stayed on top of applicable federal and state requirements to minimize legal and financial risks.

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Reviewed building plans and zoning permit applications to verify compliance.

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Worked effectively in fast-paced environments. Demonstrated strong organizational and time management skills while managing multiple projects.

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• Conducted research to assist with routine tasks and special projects. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

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Researched information in municipal archives upon request of public officials or private citizens.

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Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

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Informed customers by mail or telephone of additional steps needed to obtain permits.

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Cultivated interpersonal skills by building positive relationships with others.

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Updated supervisor on status of projects. Provided technical guidance and support to team members.

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Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

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• Performed gap analysis to identify areas of improvement. Identified patterns and trends in large data sets and provided actionable insights.

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Implemented business intelligence solutions to increase operational efficiency.

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Compared recently sold area properties to determine competitive market prices.

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• Wrote contracts to outline sales and purchases of properties. Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.

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SKILLS

• Research and Analysis

• Budgeting

• Financial Reporting

• General Ledger

• Payroll administration

• Payment Management

• Problem-Solving

• Interpersonal Communication

• Analytical reasoning

• Dependable and Responsible

• Online instruction

• Training and development

• Policies and procedures

• Staff Management

Operational Assessments and

Management

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• Conflict Resolution

• Strategic planning

• Workflow Analysis

• Test case scenarios

• Project Management

Middletown High School North

Middletown, NJ

High School Diploma

EDUCATION

CERTIFICATIONS

• Certified Technical Assistant

• Licensed Realtor

Chase Bank - Lead Associate of Operations

Basking Ridge, NJ • 10/2018 - 05/2021

Blue Foundry Bank/Boiling Springs Savings Bank - Float Customer Service Rep/Teller Service Representative

Montville, NJ • 01/2018 - 10/2018

Peak Billing - Remote Contractor

Montville, NJ • 02/2017 - 10/2017

Advised and informed prospective clients on current market activities and conditions.

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Communicated with clients to understand property needs and preferences.

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Observed, coached and developed bankers in support of reaching performance objectives.

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Assisted with complex transactions using overrides and functions requiring additional authorization levels.

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• Represented bank to community through good customer relations. Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

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Completed filings and upheld strict compliance with regulatory agencies and supervisors.

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• Assessed employee performance and developed improvement plans. Performed observations and evaluated supporting documents to supplement audit findings.

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Analyzed data and findings to prepare reports detailing financial information.

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Resolved concerns with products or services to help with retention and drive sales. Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

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Answered inquiries regarding checking and savings accounts and other related products.

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Created teller schedule to keep weekly and weekend shifts properly staffed.

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Identified potential needs through observation, questioning, and listening. Enforced compliance with bank regulations and policies to reduce financial risks.

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Mentored and trained new tellers on bank procedures and customer service standards.

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Managed daily bank operations by processing customer transactions and providing exceptional customer service.

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• Liaised between patients, insurance companies, and billing office.

• Filed and updated patient information and medical records. Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

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Evaluated patients' financial status and established appropriate payment plans. Collected payments and applied to patient accounts.

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Communicated with insurance providers to resolve denied claims and resubmitted.

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Pre-certified medical sleep study. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

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ADP Insurance Service - Business Systems Analyst

Florham Park, NJ • 02/2001 - 02/2014

Organized system operating procedures to strengthen controls. Assessed business requirements to create focused solutions.

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Identified needed business improvements and determined appropriate systems required to implement solutions.

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Coordinated data migration and consolidation efforts. Helped deploy system enhancements to improve field operations.

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• Produced charts and diagrams to assist with problem analysis.

• Developed individualized training plans to achieve staff readiness. Scheduled and taught in class and online courses to increase learning opportunities. Trained business personnel in use of systems.

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Monitored employee tasks to gauge business functions and inefficiencies.

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Developed efficient technical solutions to resolve wide range of business problems. Improved systems with addition of new features and infrastructure.

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Collaborated with QA team to test software quality through manual and automated testing. Gathered, reviewed and reported on findings.

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Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.

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Carried out tests to identify, report and repair bugs and glitches. Stress tested security fixes and patches.

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Assessed software bugs and compiled findings along with suggested resolutions for development team members.

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Documented and detailed calls and complaints using call center's CRM database.

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Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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Resolved concerns with products or services to help with retention and drive sales.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

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Communicated with clients to verify roots and causes of computer problems.

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Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

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Responded to team support questions quickly to maintain call center efficiency.

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Handled advanced issues with calm, knowledgeable and professional approach.

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• Responded proactively and positively to rapid change.

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