Service Rep Customer
Resume:
Robin Noble
Las Vegas, NV
adxuxf@r.postjobfree.com
Professional Summary
Dedicated to the customer service field for 19 years considered a “fast learner” and someone who pays close attention to detail. Graduated from Asher College on 09/27/2021 from Medical Billing and Coding. Proven ability to work in high pressure environments and multitasking in all types of situations. Self -motivated and able to complete tasks quickly and efficiently.
Accomplishments
19 years of experience in providing dedicated customer service, money handling and overseeing transactions.
Team leader in different job settings
Consistent positive feedback from customers and supervisors for outstanding customer service skills via yelp, company reward programs, and verbal communication.
Technical Skills/Qualifications
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Medical Terminology
ICD-10, CPT, HCPCS manual knowledge
HIPAA Certified
Certified typing 60 wpm
Microsoft Office certified in Word, PowerPoint, Excel, and Outlook
Simchart knowledge
ECW knowledge
Claim denials
Claim payments
Professional Experience
PIVANT Medical Biller Las Vegas, NV 702-***-**** 02/2022-03/2023
Verify medical insurance and eligibility for established and new patients
Pull patient files and search for unpaid claims
Locate dates of service in question that have no processed payments on insurance portals
Complete daily tasks assigned to my department
Call insurances to speak about denials and Patients regarding Coordination of Benefits.
Communicate with Office manager about Insurance issues and payment problems and daily tasks
Bodyheat Tanning Desk/Receptionist Las Vegas, NV 702-***-**** 09/2020-02/2022
Processed clients in computer system
Set up appointments over the phone
Cleaned store and rooms after clients have been in them
Cash handling and customer service rep
Communication through emails with District Managers and other employees
Time management
Valley of Fire State Park Park Aide/Gift Shop Overton, NV 702-***-**** 02/2018-08/2020
Operate fee booth at park entrance, assist in park operations as necessary, maintained organized work area, and cleaning park bathrooms for guests
Responsible for opening and closing of the gift shop store
Daily cleaning of entire store and dusting of products
Cash handling, talking to and greeting customers
Replenishing stock and receiving merchandise
McDonalds Floor Manager Overton, NV 702-***-**** 11/2017-02/2018
Managed personnel and assign daily tasks
Managed financial logs between register and safe
Reported directly to Franchise General Manager
Cash handling, talking to and greeting customers
Pioneer Saloon Assistant Manager Goodsprings, NV 702-***-**** 10/2014-08/2017
Managed personnel and assigned their daily duties
Managed all delivery orders in or out of café including purchase deliveries from venues
Assisted with event coordinating
Handled all customer complaints and or concerns
Responsible for employee training in the policies and procedures
Education
Graduated Asher College 09/2021, Las Vegas, NV
Program Medical Billing and Coding
Durango High School Las Vegas, NV
Received Diploma 06/2002
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