MADELINE

TAROLI-TARUTIS

adxuvq@r.postjobfree.com

570-***-****

Philadelphia, PA 19146

Organized and motivated employee eager to demonstrate customer service and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth and mastering new skills. SKILLS

● First Aid & CPR Certified

● Microsoft Office & Google Suite

● Appointment Scheduling

● Resolving Problems

● Database Search and Data Entry Skills

● Patient/Family Communication &

Coordination

● Providing Information and Resources

● Helpful and Service-Oriented

● Organized and Efficient

● Patient Confidentiality and Data Security

● Square/POS Handling

● Customer Service

EXPERIENCE PATIENT CARE CONSULTANT 02/2020 to Current Organic Remedies - Paoli, PA

● Ensured each patient had an outstanding experience, provided a superior level of service, and had a thorough understanding of the products that are available to them

● Answered questions, was understanding and conscientious of the patient's medical condition

● Managed cash registers, accounted for all forms of payment, including balancing the cash register each shift

● Followed all Pennsylvania Department of Health Medical Marijuana regulations and procedures

● Assisted with inventory orders and counts, reconciliation, and financial reporting

● Processed patient intake information and updated medical records prior to treatment

CUSTOMER EXPERIENCE COORDINATOR/CASH OFFICE ADMINISTRATOR 12/2017 to 03/2020 Marshall's - Mechanicsburg, PA

● Assisted with customer experience on merchandise floor, including greeting customers, upselling merchandise, and managing problem resolution

● Provided information on credit program and used sales and interpersonal skills to sign customers up for a credit card, including handling personal information

● Managed cash registers, accounting for all forms of payment, and balancing the cash register concluding each shift while demonstrating consistent balance accuracy

● Facilitated asset protection by observing potential threats and acting quickly with notifying team members via code words and following company protocol

● Trained associates on policies and merchandise

● Assisted customers with returning items and understanding applicable policies

● Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs

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● Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution

● Supported store management in the execution of store related administrative functions

● Reconciled payments (including cash, credit cards, checks and money orders)

● Reported any variances to the store manager and recorded them in the log book

● Conducted a monthly audit to ensure compliance is maintained as per policies and procedures

SALES ASSOCIATE 07/2017 to 12/2017

TJ MAXX - Carlisle, PA

● Assisted with customer experience on merchandise floor, including greeting customers, upselling merchandise, and managing problem resolution

● Managed cash registers, accounting for all forms of payment, including balancing the cash register concluding each shift while demonstrating consistent balance accuracy

● Facilitated asset protection by observing potential threats and acting quickly with notifying team members via walkie talkies and following company protocol

● Provided information on credit program and used sales and interpersonal skills to sign customers up for a credit card, including handling personal information

● Worked with fellow sales team members to achieve group targets

● Trained new team members in cash register operation, stock procedures and customer services

● Assisted teammates with sales-processing tasks to meet daily sales goals

● Tracked company inventories, moved excess stock and arranged products to improve sales

COUNSELOR/BEFORE AND AFTER CARE 05/2015 to 10/2016 Carlisle YMCA - Carlisle, PA

● Responsible for cleaning, instructing, and setting an example for children, parents and co-workers by reflecting the YMCA core values of caring, honesty, respect and responsibility

● Helped campers build confidence and self-esteem through consistent guidance and mentoring

● Collaborated with staff to establish and maintain supportive and structured environment

● Responded to crisis situations when behavioral issues arose

● Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.

● Recognized and implemented safety standards to minimize incidents or accidents

● Created and promoted arts and entertainment, bringing passion and experience to elevate arts in local community

EDUCATION Temple University, College of Liberal Arts - Philadelphia, PA Bachelor of Arts

Psychology, 12/2022

● GPA: 3.5

● Studied Abroad- Rome, Italy Fall 2022

● Junior Research Assistant: Profiles of school-aged children's socio-emotional competences: a multi-informant preliminary study (Rome, Fall 2022) Harrisburg Area Community College - Harrisburg, PA Associate of Arts

Arts, Liberal Arts, 05/2020

● GPA: 3.3

● Spring 2017, Spring 2018, Fall 2019- Dean's List

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LANGUAGES

Italian:

Limited

Spanish:

Limited

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