Service Representative Data Entry
Resume:
Erika Thomas
PROFILE
Passionate and knowledgeable Office Administrator with experience providing
administrative skills in an office setting. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellence. Office & Administrative Support Specialist
***********@*****.***
SKILLS
Sales Force
Microsoft Office Suite
Customer Relationship
Management
Project Management
Time Management
Documentation and Control
Database Management
Calendar Management
Accurate Data Entry
Flexibility and Efficiency
Attention to Detail
Organization and Planning
Problem Solving
EXPERIENCE
SALES SUPPORT MANAGER
Terraboost Media, Bolingbrook, IL, 2020 – Present
• Produced updated product catalogs, training materials, venue, and promotional items in on-going support to the sales team.
• Contract Management for large and small accounts supporting the Sales team and company.
• Function as liaison between clients and internal, cross-functional departments to ensure highest level of service excellence and timely resolution.
• Run daily reports to assist management team in reaching their sales goals. FIELD SERVICE REPRESENTATIVE I
Canon Business Process Services, Inc., Lisle, IL, 2019 - 2020
• Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
• Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to workstations in a timely manner
• Arranged, scheduled and coordinated items for distribution to a segment of or all of client employees, affiliates, dealers, etc. FAMILY SERVICE SPECIALIST
Child Care Resource & Referral, Joliet, IL, 2017 - 2019
• Provided approval on family and provider eligibility for childcare assistance utilizing IDHS system and processing proper documentation.
• Evaluated incoming cases to ensure program efficiencies and integrity.
• Ensured that all certificates were timely & accurately processed to receive payment from the State.
• Mentored parents, providers, on IDHS Child Care Subsidy policies, procedures, and case specifics.
CLINICAL ASSISTANT
Advanced Home Care, Darien, IL 2016 – 2017
• Established and maintained medical files and databases, including records such as medical histories, current and past health issues, current medications, past surgeries, and family histories.
• Answered administrative and clinical phone calls EDUCATION
A.A.S. in General Business
specialized in Psychology
Joliet Junior College, Joliet, IL
2020
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