Marlena Davis

*** ******* ****

Maylene, AL *****

912-***-****

adxuu3@r.postjobfree.com

Objective

Highly motivated individual with strong people skills, provides attention to detail, and possess’ independent problem solving skills. Productive and efficient where I am compassionate about my abilities and skills to provide outstanding quality customer service.

Skills

· Computer Oriented and Knowledge with Microsoft Office, Outlook, and Eager to Learn Other Software Programs

· 55 WPM Typing

· BLS Certified

· Practice Safe Independent Work Habits

· Possess’ Comfortable Thinking While Working Quickly In Stressful Situations

Experience

January 2023-April 2023

Conifer Health, Alabaster, AL- Scheduling Rep

Scheduled appointments for patient radiology procedures, Obtained complete and accurate clinical, demographic and financial information during the scheduling process, Entered scheduling data in Epic EMR, Provided prep and other appointment instructions, Followed guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.

October 2022-April 2023

Conifer Health, Alabaster, AL – Patient Access Rep

Prepared patient information for clinical staff, Collected information such as patient details, billing, and insurance information to enter into Epic while reviewing and maintaining accurate records, Prepared patient admission documentation, Performed general administrative and clerical tasks.

May 2020 – May 2022

Encompass Health, Pelham, AL - Unit Secretary

Performed clerical duties to support patients and medical staff, Answered multi line phone, transferring call to the right department if needed, Admitted new patients, Appointment Scheduling, Organized Charts, Scanned patient data into Cerner Charting.

October 2015 – May 2020

UAB Medical West, Bessemer, AL - ED Unit Secretary

●Greeted patients and visitors, answered/screened/routed phone calls, filed daily charts and paperwork, and performed other clerical duties

●Communicated with patients, families, physicians and other healthcare team members about patient care according to protocol

●Scheduled individual appointments for patients

●Trained New PCT’s

●Provided Assistance with programs/software for Physicians/Clinicians through the order entry processes, transfer, and discharges

●Organized and Ordered Supplies for ED

April 2012 - November 2015

Chandler Health and Rehab, Alabaster, AL - CNA

●Assisted with bathing, dressing, nail and skin care, shampoo, and oral hygiene.

●Assisted with ambulation, transfers, range of motion exercise, safe use of equipment and assistant devices (walker, wheelchair, cane), and change of position.

●Assisted with toileting; use of bedpan, commode, or urinal: incontinent care, measuring of input and output.

●Adhere to infection control and safety procedures that are in accordance with company policy.

December 2008 - December 2011

Shelby Ridge Health and Rehab, Alabaster, AL - CNA

●Trained new on hire CNA

●Meal planning, preparation, and assistance with feeding

●Emotional support and motivation through conversation, encouragement, and recreational activities

●Adhere to infection control and safety procedures that are in accordance with company policy

September 2007-January 2008

Sitel, Birmingham, AL- Customer Service Representative

●Greeted Customers Warmly and Asserted Problem or Reason of Calling

●Assisted With Placement of Orders, Refunds, or Exchanges

●Persuaded Customer to Reconsider Cancellation

●Sold Verizon Products and Services

●Utilized Computer Technology to Handle High Call Volumes

October 2005-January 2007

Auburn Spirit, Hoover, AL-Assistant Manager

●Operated Multi Key Cash Register

●Received Payment by Cash, Check, and Credit Card

●Provided Training and Assistance to New Joined Cashiers’

●Ledger Balance Management

●Balanced Cash Register at the Beginning of Every Shift and Properly Calculate the Deposit and Prepare it for the Bank

September 1996-January 2004

J&M Car Care, Fitzgerald, GA-Secretary/Co-Owner

●Answered Telephones, Gave information to Callers, and Took Messages

●Completed Forms in Accordance With Business Procedures

●Greeted Visitors

●Collected and Disburse Funds From Cash Accounts

●Maintained Business Bank Deposits

Education

August 1994 - April 1998

Fitzgerald High School, Fitzgerald, GA – High School Diploma

May 1998-December 1998

East Central Technical Institute, Fitzgerald, GA- General Education Diploma (GED)

November 2008-January 2009

Certified Nursing Assistant Academy, Alabaster, AL-Certified Nursing Assistant

Awards

Professional Manners Award and Bonus (July 2010 with Shelby Ridge)

References

Available Upon Request

Contact this candidate