LAURA ROUFS

Cleveland, OH

Email: adxuqg@r.postjobfree.com Phone: 216-***-****

LinkedIn URL: https://www.linkedin.com/in/laura-a-roufs-399155127/ Summary of Qualifications

• Over twelve years design industry and customer service experience working as a freelancer as well as working on teams. Experience to include designing and creating graphics to meet specific commercial or promotional needs, such as packaging, displays, or logos. Use a variety of mediums to achieve artistic or decorative effects.

• Design, create, and modify Web sites. Analyze user needs to implement Web site content, graphics, performance, and capacity. Integration of Web sites with other computer applications. Convert written, graphic, audio, and video components to compatible Web formats by using software designed to facilitate the creation of Web and multimedia content.

• Completed a Multimedia Design and Development degree program designed with an in-depth understanding of technical and creative aspects of content creation and delivery in the digital age, how to use web and media design tools to create digital and web-enabled contact, skills development of key software applications in Adobe Creative Cloud, design principles, animation, web video editing, multimedia management, graphic media, and production.

• Detailed-oriented, multi-tasker, superior written and visual communication s leader as well as a major contributor on team projects. Core Competencies

kills, and experience with being a

Adobe Creative Suite

HTML5 and CSS

Final Cut Pro

JavaScript

Maya

Storyboard Creation

Microsoft Office

Print, Graphic and Web

Design

Photo and Video Editing

Branding

Layout and Mock-ups

Project Management

Wire Framing

WordPress

jQuery and PHP

Logo Design

Social Media Marketing

SEO Optimization

Education

Master of Management Science Certificate 4.0/4.0 Graduation date: 12/2020 Stanford University-Online School of Engineering

Relevant Coursework: Decision Making and Organization, Data and Modeling, Probability, Dynamic Systems, Simulation.

Master of Business Administration, GPA: 3.96/4.0 Graduation Date : 12/2020 Keller Graduate School of Management of DeVry University, Seven Hills, Ohio Concentration: Marketing and Entrepreneurship

Relevant Coursework: International Business, Global Marketing, Legal and Ethical Practices, Human Resource Management, Strategic Marketing, Leadership and Organizational Behavior, Business Economics, Entrepreneurship-New Ventures, Venture Finance, Venture Marketing, Advertising Management, Digital Marketing, New Product Development, and Sales Management.

Bachelor of Science in Multimedia Design & Development GPA: 3.85/4.0 Graduation Date: 10/2017 DeVry University, Seven Hills, Ohio

Concentration: Graphic Design

Relevant Coursework: Digital Imaging I, Advanced Digital Imaging, Information Design, Web Design I, Advanced Web Design, graphic Design, Advanced Graphic Design, Media Portfolio, Multimedia Standards, Web Video, Advanced Illustration, Animation, Model Design and Construction. Senior Project: Created a brand identity package for my freelance business featuring logo redesign, letterhead, web presence, and animated logo creation, web design of local business, as well as logo designs for various companies.

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LAURA ROUFS

Cleveland, OH

Email: adxuqg@r.postjobfree.com Phone: 216-***-****

LinkedIn URL: https://www.linkedin.com/in/laura-a-roufs-399155127/ Page 2

Professional Experience

Sales Consultant, Progressive Insurance Co., Remote 09/2022 to present Sales of Auto, Special Lines and Renters insurance. Consulting with customers of appropriate coverages for both state, individual, and financing purposes, covering 30 states. Freelance Graphic Designer, Soul Intact Design LLC., Cleveland, Ohio 09/2016 to 10/2022 Sole project manager for my company since 2016. Assisted with over fifteen (15) small businesses and individual projects. Accountable for design, mock-ups, budget, and timeframe. Created many company logos, illustrations, social media banners, website development and maintenance.

Managed twelve (12) small business projects from design vision, scope of work, budgets and deliverable timeframes.

Design, develop and maintain company brand identity, creating plans and timelines for each project.

Assist clients with determining appropriate concepts to utilize for business promotion.

Create draft mock-ups of website designs, brochures, iconography and other marketing materials for small businesses and non- profit organizations.

Senior Service Consultant, Wayfair, Remote 09/2020 to 07/2021 Customer service support for individuals and businesses. Multitasking frontline service duties to provide resolution for product issues and concerns through phone and email intranet systems. Servicing 50+ customers each day. Strong problem-solving skills and the ability to think analytically Excellent communication and relationship building skills Passion for helping others

A successful track record working in a high-volume fast paced environment Digital Service Specialist II, KeyBank, Brooklyn, Ohio 02/2012 to 07/2016 Maintained profiles of clients, assisted with graphic design projects for our department, team collaborations for creating presentations and solutions to departmental issues.

Worked in teams to create strategies for the execution of creative tasks such as company promotions, interoffice communication and special projects (department weekly newsletter graphics, PowerPoint presentations, etc.)

Maintained personal and business client profiles online, assisting with navigation, and technical troubleshooting issues.

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