Michelle Williams

**** ***** ****** ** # *** (*02) 710- 3796

Washington, DC 20019 adxuqf@r.postjobfree.com

Customer Service Professional

A seasoned customer service professional with 10 years of experience in developing awareness, providing quality of care, and handling stressful situations with professionalism. I am credited with producing outstanding work quality in implementing innovative results. A dedicated hardworking person with strong leadership skills and great attention to detail is prepared for a career growth. Seeking a role with an institution that values skilled individuals who possess the ability to provide inspiration, challenge, and efficiency.

Areas of Expertise

Strategic Planning

Communication

Teaching ADL’s

Awareness Trainer

Time Management

Advocacy

Crisis Intervention

Team Building

Key Skills Assessment

Dynamic organizational, time management, communication, follow-up and negotiation skills

Delivers consistent contributions to organizational gains through effective implementation

Resourceful self-starter, sets goals, develops action plans, and ensures execution of plans

Develops effective and sustained partnerships, ensuring satisfaction and retention

Professional Experience

KBEC Group Homes Washington, DC April 2019 to November 2020

Residential Counselor

Roles and Responsibilities

Provides independent living skill training to consumers based upon individual skill assessment. Completes a living skill assessment on each resident in compliance with all applicable standards governing service delivery.

Documents each consumer’s progress, including use of time, training sessions, and response and mood of consumer, as well as any/all other relevant issues.

Reports any physical or psychiatric concerns pertaining to the consumer to supervisor as well as any irregularities at site which

Contemporary Family Services Washington, DC December 2017 to January 2019

Residential Support Specialist

Roles and responsibilities

Assessed emergency and medical situations and determines appropriate action notifies supervisor, police, parents, hospital, as appropriate and/or completes incident report.

Responds to and refers telephone inquiries to appropriate resource as needed.

Ensures the safety of all clients and staff during shift hours.

Documented hourly on progress of clients Taught and trained ADL’s including folding cloths and wash clothes, and cooking

Food Is Fun Washington, DC November 2014 to December 2017

Nutrition 7 Community Engagement Assistant

Roles and responsibilities

Creates partnerships and collaborative efforts between community- based organizations, health care organizations, and consumers in the communities

Taught health eating classes for nutritional purposes

Lead and facilitate nutrition classes and healthy lifestyle presentations.

Presenting healthy lifestyle information to help promote positive attitudes and behaviors.

Identify resources and partners that are needed to ensure health and wellness.

Follow up with individuals to encourage, support and celebrate accomplishments

DC Public Schools, Washington, DC March 2001 to September 2010

Bus Attendant

Roles and responsibilities

Follow up with individuals to encourage, support and celebrate accomplishments

Greet students as they board the bus and assist them in finding their assigned seats

Provide assistance to students in fastening their seatbelts and ensure that they are properly strapped in throughout the journey

Take and maintain attendance and ensure that it is properly filed as per the rules of the school district

Oversee student behavior within the bus and intervene during untoward incidents such as bullying

Instruct students about rules and regulations and ensure that each one of them follows them

Assist the bus driver in mapping out efficient routes to and from the school and ensure that the mapped out route is properly followed.

Take prompt action during times of distress such as accidents or emergencies, focusing on students’ safety primarily

Prepare reports such as attendance, schedules and student misconduct and ensure that it is handed over to authorized personnel at the end of the day

Professional Training

Food Service Managers Certifications 2019

National Diabetes Prevention Program (DPP) Prevent T2 Lifestyle Coach

Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) Certified

Diabetes Self-Management Lay Leader Training

References Upon Request

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