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Customer Service Workers Compensation

Location:
Bartlett, IL
Posted:
June 22, 2023

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Resume:

MAYELA RABE

adxuqe@r.postjobfree.com

*** **** ***** ******

Bartlett, Illinois 60103 Cell: 630-***-****

SUMMARY:

HUMAN RESOURCES ADMINISTRATION...

Knowledge of recruiting and interviewing management and support staff

with emphasis on selecting productive, loyal employees. Ensure

compliance with affirmative action regulations. Familiar with HIPPA,

COBRA, FMLA, ARISA, Short-term disability, Long-term disability, Unemployment

and Workers Compensation.

TRAINING...

Successful development and implementation of programs to increase employee

potential and morale while reaching higher productivity levels. Develop

one-on-one training, mentor programs and learning sequences. Training topics include customer service, unions, diversity, sexual harassment, employee relations, management skills, and business operations.

BENEFITS ADMINISTRATION...

Significant experience in benefits administration including staff

orientation and program administration. Oversee implementation of

reports and records management systems. Knowledge of health, life

and retirement plans.

EDUCATION

Master’s Degree, Human Resources

Keller Graduate School of Management of DeVry University

Chicago, Illinois 2005

Bachelor’s Degree, Mass Communications

Illinois State University, Normal, Illinois 2000

Associate’s Degree, Associate of Arts

College of DuPage, Glen Ellyn, Illinois 1998

EMPLOYMENT

Remedy Intelligent Staffing, Schaumburg, Illinois 60110

Branch Manager 3/ 2011 – 12/ 2012

Staffing with a focus in high volume hiring or staffing initiatives

Experience managing a team of direct recruiters

Nurturing, building, and maintaining strong relationships with our client partner; anticipating staffing requirements and expectations and developing value-added services to support changing client needs

Assisting with the recruiting, hiring and onboarding of hourly warehouse employees

Managing all aspects of field employee employment at the site

Developing creative, proactive solutions to staffing and performance challenges

Understanding of the consulting business, and the nature of work we do with clients

Proficiency in all standard software (Excel, Powerpoint, Word, …)

A ‘can do’ attitude, creative problem-solving skills and tenacity to find solutions

The Revcor Companies, Carpentersville, Illinois 60110

Human Resources Generalist 3/ 2006 – 1/ 2009

Manage human resources activities for hourly employees on three shifts including: recruitment, new hire orientation, terminations, database changes and weekly payroll processing.

Partner with supervisors to address employee issues and provide guidance on the administration of company policy.

Provided guidance to the principals regarding benefits, recruitment, and unemployment claims.

Placed recruitment ads, screened resumes and conducted background checks on potential employees.

Maintained company’s minority business documentation and submit renewal paperwork.

Member of the Safety Committee.

Managed Worker’s Compensation, FMLA, Medical leaves, short-and long-term disability insurance and unemployment claims.

Workers’ Compensation Trust of Illinois (WCTI) held their annual meeting on Friday May 8, 2009. Revcor was the recipient of two awards under my management:

No Lost Time Accidents Safety Award Given in recognition for maintaining a safe and healthy work environment and achieving no lost time accidents in 2008. 30 of 92 companies received

Award for Safety Excellence Given in recognition for Management of an outstanding safety program, achieving a loss ratio of less than 10% and a MSAP (Safety Audit) score of 90% or greater in 2008. 12 of 92 companies received. As a result we were a finalist for the Chairman’s Award, we did not receive.

Staffing

Responsible for securing temporary employees (up to 110 temps) as needed in a manufacturing environment through agencies contacts. Act as a liaison between the agencies and internal department supervisors.

Completed the new hire orientation and paperwork process; maintain internal job posting, personal files and training records (ISO 9001 / 2000 standards).

Coordinated seasonal layoffs with managers, supervisors, and staffing agencies.

Verify hourly and salaried non-exempt payroll hours.

Developed policies and procedures for new hires.

Training

Conducted Spanish and English annual open enrollment (benefits) presentations for all three shifts.

Developed and delivered company seminars (Spanish and English) topics included employee relations, sexual harassment, new soft ware training and mid-year performance reviews.

Managed and conducted CPR training classes for all three shifts.

Conducted Wellness program presentations for all three shifts (Spanish and English).

Chicago Board of Trade Chicago, Illinois 60605

30 Year Option Clerk 9/2004-2/2006

Provide support in a high volume, high pressure environment requiring

strong communications skills, accuracy and timely transfer of

information.

Responsible for verifying each transaction with clients in a timely matter.

Responsible for recording and calculating all tractions in 30 Option pit.

COMPUTERS: PowerPoint, Outlook, Word, Excel, Cort, Shop view

LANGUAGES: Bilingual: Read, Write and Speak Spanish



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