Anthony W. Spencer

***** ******* ******

Desert Hot Springs, CA 92240

Phone: 442-***-**** E-mail: adxuq3@r.postjobfree.com

General Manager / Operations Executive – Sales Process Improvements

Helping Companies Translate Their Business Goals to Reality

An accomplished Operations Executive / Process Improvement Specialist with extensive experience in managing overall operations and taking complete responsibility for the effective and successful management of labor, productivity, quality control, and safety measures as established and set. A result-oriented professional with a demonstrated history in implementing high-impact Continual Improvement Process (CIP), Lean Methodology, Root Cause Analysis (RCA) and other continuous improvement strategies that cultivate year-over-year (YOY) growth and maximize efficiency. Inventive team builder and mentor adept at utilizing interpersonal communication and organizational aptitude to equip facility personnel with the Knowledge, Skills, and Abilities (KSAs) needed to maintain safety and production requirements.

Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Leads teams to find new opportunities and seek out proven methodologies to continuously improve processes and products to increase revenue, profitability, and elevate the client experience. Excels in working with people, creating a positive work environment, and organizes team-building projects which help strengthen company loyalty and promote team bonding. Commands top-notch administration, presentation, and interpersonal skills, and proficiently adapts to dynamic / demanding environments.

~ Ability to identify key financial indicators and metrics necessary to measure business performance and employ mitigation strategies to manage risks in making financial decisions. ~

~ Establish quantitative and qualitative metrics, KPIs, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement. ~

Budgeting / Forecasting / P&L Leadership & Team Building Project Management

Training, Coaching & Mentoring Contracts and Negotiations Change Management

Revenue & Profit Growth Strategy Policies and Procedures Research & Analyses

DOT Regulations and Compliance Relationship Building Contracts Negotiations

PROFESSIONAL EXPERIENCE

Days Inn by Wyndham - Palm Springs, CA [Jun 2021 – Present]

Assistant General ManagerA hotel chain headquartered in the United States.

Spearhead the strategic planning, implementation, and direction of all operations reporting to the General Manager, with complete accountability of district performance, including budget management, total profit and loss responsibility, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals. Responsible for supply chain, order management, profit and loss, quality assurance and regulatory, customer service, and CM /3PL partnership and management.

Oversaw the complete lifecycles of numerous projects, from planning to delivery.

Assisted in overseeing the buyout and management takeover of this hotel from previous ownership.

Successfully created and implemented policies and procedures for the Guest Services Department.

Successfully hired, trained, and mentored staff, with a focus on superior customer service and quality.

Prepared all training material used by Guest Services, including a complete checklist for each.

Developed and implemented policies and procedures. Developed and implemented training programs.

Prepared meeting agendas and conducted regular staff meetings to ensure exceptional Customer Service.

Successfully maintained the integrity of revenue management strategies, resulting in consistently achieving over the 100% RGI Index for RevPar, leading comp sets, as indicated in the STAR Report.

Worked with subordinate Team Leaders to create a productive, accountable yet fun work environment. This has served to accelerate the learning process and achieve the goals set by ownership.

The Colony Palms Hotel - Palm Springs, CA [Nov 2019 – Jun 2021]

Administrative & Sales CoordinatorA stylish, fine-dining restaurant.

Served as the Direct Assistant to the General Manager, accountable for all projects assigned by the General Manager. Carried out executive assistant support functions, with duties including managing expense reports, travel arrangements, maintaining calendars, writing letters/memos, and scheduling meetings.

HR duties included processing all new hires and handling all new hire orientations.

Handled accounts payable and receivable activities needed on a day-to-day basis.

Assisted the Sales Manager with Coordinating groups and events.

Verified and processed payroll.

Assisted Guests with any accounting issues, including credit card chargebacks.

Assisted Front Office when needed, including checking Guests in and out as well as handling customer complaints.

Christopher Beckom Law Offices - Corona, CA [Aug 2016 – Aug 2019]

Senior Case ManagerA California business law firm.

Coordinated and provided care that was timely, effective, efficient, equitable, and client-centered. Handled case assignments, drafted service plans, reviewed case progress, and determined case closure.

Provided support and training to Junior Case Managers.

Managed Client expectations via regular communication and updates.

Provided both client and attorney updates.

Served as liaison with Trustees. Coordinated vendors (Notaries).

PRIOR EMPLOYMENT DETAILS

• The Saguaro Palm Springs - Palm Springs, CA Front Office Supervisor/Manager on duty 03/2015 - 06/2016

• Travis C. Emery, J.D - Palm Springs, CA Personal Assistant 12/2012 - 03/2015

• CCBC Resort Hotel - Cathedral City, CA General Manager 01/2012 - 09/2012

• Vacation Palm Springs - Palm Springs, CA Director of Housekeeping/Property Manager 03/2011 - 09/2011

• The Parker Palm Springs - Palm Springs, CA Assistant Front Office Manager 01/2009 - 03/2011

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Real Estate Broker Courses Executive Programs Real Estate School - Redlands, CA

Real Estate ERA's Top Gun Academy - City of Industry, CA

High School Diploma: Business Education David Starr Jordan High School - Los Angeles, CA

Relocation Specialist ERA Real Estate Agency [Jul 2005]

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