Service Representative Center
Resume:
Maria Diaz
Tulsa, OK
*************@*****.***
Work Experience
CSR - Customer Service Representative
Alorica - Tulsa, OK
January 2017 to November 2022
I worked at alorica for 5yrs as an inbound representative at alorica onsite and the last two years i worked remotely. Im use to data entry & using multiple dual screens and being able to navigate two screens at once while working with the customer. I worked in many different departments there as sometimes there are agents needed in other departments and need help. I've done work for Expedia booking flight hotels and car rentals for multiple car rental companies, so im very qualified in making claims, providing specific insurance infor for rentals & making adjustments, i also have lots of exp in booking cruises, shows and resort packages. I've also worked for la Quinta & Windom hotel at alorica as well booking and making reservations and taking payments going over their bill as far as explanation, refunds, adjustments. I also worked for a utility company at alorica called energy I worked my way from just a regular csr to starting and stopping service for residential costumers only then I was promoted & moved up to business & doing it all from billing to putting in work orders for the customers & starting stopping and transferring services for residential and commercial. Packer
Macys Logistics and Operations
September 2016 to December 2016
Seasonal job only Packaged orders as they were placed online as they were pulled and assured the whole order was fulfilled and had the correct items as far as color size and brand. Also worked on freight team loading packages onto trucks & picked items for orders as they came in. I performed these job duties in the shoe department, home, makeup, clothing etc. Assistant Store Manager
Payless ShoeSource - Tulsa, OK
September 2013 to March 2016
Assistant manager at 71st store i Supervised 5 team members at a time, maintaining sales and marketing along with entering data into our system daily as far as what we made for that day, payroll hours and adjusting hours if needed, making store schedule and also did inventory weekly,was responsible for counting money & making deposits, closing and opening the store etc Front Desk Associate
Planet Fitness - Tulsa, OK
December 2010 to August 2012
Worked as a front desk lead member as a sales associate giving tours of our facility to potential gym members and going over & different packages we offered that would better fit their needs & signing them up. Also worked cashier at front desk taking and processing payments & greeting our gym members
as they came in also was incharge of opening and closing gym as well on Sunday nights and Monday mornings since we closed early on Sundays.
Shift Manager
kentucky fried chicken. - Tulsa, OK
January 2010 to August 2010
Lead 6 team members at a time, able to work under pressure during our busy times, was able to mult task when my team needed help as far as working in drive thru, front desk, or the kitchen seasoning and cooking chicken & entering inventory and sales daily into our systems & counting & making deposits daily. Education
Associates in Medical assistant
Wright Career College - Tulsa, OK
September 2012 to January 2013
Skills
• Microsoft office, exel, windows, word (6 years)
• Store Management Experience
• Help Desk
• Shift Management
• Spanish
• Microsoft Outlook
• Operating Systems
• Computer Networking
• Active Directory
• Desktop Support
• Microsoft Windows Server
• Technical Support
• Network Support
• LAN
• Remote Access Software
Languages
• Spanish - Fluent
Additional Information
Bilingual fluent in Spanish, self motivated, self dependent, people person, competent, great team worker, great customer service skills in health career, fast food, retail, travel industry as far as booking flights, hotels, rental cars ect. My last job i was there 6yrs and was able to put alot of experience in different departments under my belt. Iv previously worked with several different clients at alorica. I'm use to working in a very fast paced job & bieng able to multitask answering calls & making calls all while useing dual screens and multiple systems all at the same time from just answering general questions, booking flights, hotels and events also starting stopping and transferring utility services
& also going over billing and taking payments. Another qualification I feel I have is to be able to work under pressure im very much self motivated & able to maintain calm in a stressful situation & descalating calls with upset customers & resolving the situation so that us as the client & customer are in a happy suitable agreement.
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