Customer Service Call Center
Resume:
Shanelle Harris
Rancho Cucamonga, California. 91730
E-Mail: ********@***.***
EDUCATION Chaffey Community
College
Rancho Cucamonga, California
Wilmer Amina Carter High
School
Rialto, California
Diploma
2006
OBJECTIVE To be challenged in a position that will utilize my strong interpersonal skills, extensive work
experience in sales, clerical,
customer service, and retail.
EXPERIENCE Wells Fargo home mortgage
San Bernardino, ca
June 2020 to present
• Facilitate inbound calls and outbound calls.
• Identify customer needs and offer solutions.
• Transfer misrouted calls to the appropriate department.
• Update customer account information.
• Take payments for customer’s mortgage.
• problem solving
Bank of
America
Brea, California
Call Center
Representative
February 2019 to Present
• Facilitate inbound calls.
• Identify customer needs and offer solutions.
• Transfer misrouted calls to the appropriate department.
• Assist customers when apply for loans.
• Verify and release of customer checks.
• Update customer account information.
San Manuel
Casino
San Bernardino, California
Senior Customer Service
Representative Apr
il 2018 to February 2019
• Foster a friendly environment for a great guest experience.
• Responsible for guest membership enrollment.
• Guide new associates as a team lead.
• Accountable for the cleanliness of my station.
United States Postal
Service
Montclair, California
Carrier
January 2015 to April 2018
• Organize mail for distribution.
• Deliver mail and parcels door to door
• Assist with customer inquiries and mail pickups. SMX
Amazon
Rancho Cucamonga, California
Warehouse
Associate
September 2013 to December 2014
• Unload shipment merchandise off the trucks.
• Scan incoming shipments.
• Organize and prepare outbound shipments.
• Operate a pallet jack.
• Dispose of gaylords.
Exact Staff
Agency
Rancho Cucamonga, California
Warehouse
Associate
June 2013 to August 2013
• Analyze and fill out merchandise paperwork.
• Prepare and package orders.
• Assist customer’s to perfect orders.
COMPUTER SKILLS Efficient knowledge of Outlook, Word, Excel, and PowerPoint.
ADDITIONAL DATA Communication and media training by the Becket Fund. Lobby Congress in 2015. Enjoy learning about different cultures, humanitarian work, singing, baking, cheerleading, and playing soccer.
Contact this candidate