Shanelle Harris

***** ******** **** #****

Rancho Cucamonga, California. 91730

310-***-****

E-Mail: adxuir@r.postjobfree.com

EDUCATION Chaffey Community

College

Rancho Cucamonga, California

Wilmer Amina Carter High

School

Rialto, California

Diploma

2006

OBJECTIVE To be challenged in a position that will utilize my strong interpersonal skills, extensive work

experience in sales, clerical,

customer service, and retail.

EXPERIENCE Wells Fargo home mortgage

San Bernardino, ca

June 2020 to present

• Facilitate inbound calls and outbound calls.

• Identify customer needs and offer solutions.

• Transfer misrouted calls to the appropriate department.

• Update customer account information.

• Take payments for customer’s mortgage.

• problem solving

Bank of

America

Brea, California

Call Center

Representative

February 2019 to Present

• Facilitate inbound calls.

• Identify customer needs and offer solutions.

• Transfer misrouted calls to the appropriate department.

• Assist customers when apply for loans.

• Verify and release of customer checks.

• Update customer account information.

San Manuel

Casino

San Bernardino, California

Senior Customer Service

Representative Apr

il 2018 to February 2019

• Foster a friendly environment for a great guest experience.

• Responsible for guest membership enrollment.

• Guide new associates as a team lead.

• Accountable for the cleanliness of my station.

United States Postal

Service

Montclair, California

Carrier

January 2015 to April 2018

• Organize mail for distribution.

• Deliver mail and parcels door to door

• Assist with customer inquiries and mail pickups. SMX

Amazon

Rancho Cucamonga, California

Warehouse

Associate

September 2013 to December 2014

• Unload shipment merchandise off the trucks.

• Scan incoming shipments.

• Organize and prepare outbound shipments.

• Operate a pallet jack.

• Dispose of gaylords.

Exact Staff

Agency

Rancho Cucamonga, California

Warehouse

Associate

June 2013 to August 2013

• Analyze and fill out merchandise paperwork.

• Prepare and package orders.

• Assist customer’s to perfect orders.

COMPUTER SKILLS Efficient knowledge of Outlook, Word, Excel, and PowerPoint.

ADDITIONAL DATA Communication and media training by the Becket Fund. Lobby Congress in 2015. Enjoy learning about different cultures, humanitarian work, singing, baking, cheerleading, and playing soccer.

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