Marla

Green

***** ***** ***

Moreno Valley, CA 92555

760-***-****

adxuiq@r.postjobfree.com

I am a highly trained, well qualified individual, specializing in Business Admin and Customer service. I am seeking a challenging position in which values professional experience, hard work, and dedication.

Skills

●QuickBooks

●Proficient in Microsoft Office

●Customer Service/Call Center experience

●Route Scheduling

●Proficient in Sage 100/Sage X3

●Administrative Support

Experience:

Administrative Asst./ IHSS, Moreno Valley, CA 2021-2023

Managed timesheets and assured compliance to care plans

Filed and organized care givers records and expiring documents

Communicated with clients and caregivers of any schedule changes

Coordinated customer preferences with caregiver attributes

Managed long-term and short-term planning and scheduling

Delivery Driver./ Kaydan Logistics, Riverside, CA 2020-2021

Optimizing customer satisfaction by transporting and delivering goods.

Delivering in a safe and timely manner

Picking up/transporting and dropping off packages

Customer service and going above and beyond

Training other employees on how to deliver amazing smiles

Delivering 329 packages a day with many smiles

Customer Service Acct Mgr./ Admore Home Design, Baldwin Park, CA 2019- 2020

In contact with clients daily, taking orders and handling queries

Supporting existing/prospect accounts by operating on an inbound and an outbound basis contacting new, existing and lapsed customers

Process and manage accounts in accordance with agency standards and workflows

Work as a leader within a team dynamic. Responsibilities include training, leading calls, communication within team, and ensure success throughout the sales team

Managed statewide customer accts. Served as a multi-tasker.

Accts. Receivable Clerk / Bon Suisse, San Diego, CA 2017- 2018

Review invoices for accuracy and match with the correct purchase order

Managed over 100+ customer accounts

Processed credit card and check payments in excess of $ 250,000 daily

Contact vendors to resolve issues, unpaid invoices, halted shipment and

incorrect shipments

Reduced outstanding invoices by 30% in first 3 months.

Coordinated and processed monthly billing for nine nationwide offices

Managed research and resolution of credit memo posting errors, duplicate

payments and purchase order concerns

Cust. Support Rep / Provide Commerce, San Diego, CA 2015 – 2017

Helped the company achieve goals of brand loyalty and excellent customer experience

Assisted over 2,500 customers on a monthly basis

Maintained a customer satisfaction rating of over 97% for 2 years.

Advised customers on appropriate purchases for their celebrated occasion

Anticipated customer needs to resolve issues in a timely manner

Managed customer retention by building rapport with customers and team members

Education

High School Diploma / Salinas High School, Salinas, CA

June-1998

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