Administrative Assistant Data Entry

Rochelle L. Malabanan

Los Angeles, CA 626-***-****

*******************@*****.***

Summary

Dedicated Administrative Assistant with over 10 years of experience providing administrative support to senior executives, accompanied by a proven track record of maintaining efficient office operations. Education

PWU-Manila 1993 - 1995

2 years completed BA in Fine Arts

PWU-JMD 1990 - 1993

Experience

Willis Towers Watson, Business Support Specialist Sept ’22- Jan ‘23

• Provided administrative support to the Health and Benefits department on a daily basis.

• Formatted and edited power point presentations, word documents, and various documents that needed to be presented to clients. Made sure the documents were in line with WTW branding and followed the WTW Style guide.

• Did editorial reviews on all documents. Made sure sentences were grammatically correct and made sense. Checked the spelling of words and made sure the right words were used in the right context. Checked punctuations and proper usage of dashes, bulleting and hyphenated words in line with WTW branding

• Helped manage and coordinate TCT Sites on the WTW website. Managing documents, uploading new versions as needed, making sure information is accurate for every project supported in.

• Helped make and manage reservations for brunches, lunch, dinner for teams or events with clients.

• Account management, recording and tracking expenses for colleague accounts on Oracle for trips out with clients or attended out of town activities. Account management Includes retrieving folios from hotels, acquiring information for certain stays, including parking, dinner and other company sponsored expenses accrued on the trip.

• Created meeting for teams. Also tracked attendees if there is an event that required a headcount for in-person and virtual attendees

• Assisted in distribution of prizes for company contests, coordinating the shipment, to speaking with the physical person (Office counterpart) who will be receiving the shipment and managing the list of winners with their addresses.

• Occasionally helped set up for Office lunches in the nearby Los Angeles office. Safe Homes for Seniors/ Peaceful Living Homes, Administrative Assistant Jan ’21 – Jun ’22

• Provide ongoing administrative support to the CEO, driving organizational success through management of daily operations and special projects.

• Manage executive calendars, strategically coordinating meetings, appointments, events, travel arrangements.

• Compose and proofread memos, letters, forms, checklists, and reports providing concise, and error-free communication.

• Plan, coordinate, and finalize details for residents’ appointments including transportation and other necessary requirements.

• Serve as primary point of contact for all incoming calls per day, addressing inquiries and resolving concerns. Managing all phone lines in the office, and on call cell phones.

• Developed positive relations with residents, making sure their needs are met, and concerns resolved. Regularly speak to patients/residents to establish rapport and better understand their needs while living in our shared housing locations.

• Actively screen new referrals and coordinate with team to determine where to place patient, or if appropriate for our shared housing locations.

• Accurately read patients’ history and physical, medical records and doctor’s notes to determine patient’s level of care.

• Monitor and manage 3 email addresses and 2 company phones. Addressing and responding to any inquiries.

• Invoicing and accounting. Creating and sending out invoices to facilities and making follow up calls reminding companies of outstanding bills.

• Keeping track of invoices and paid accounts, along with delinquent accounts, helping in calculating fees, and misc charges to every month’s invoices that are sent out. West Side Home Health, Medical Records Custodian Oct ‘18 – Jan ‘21

• Kept track and organized patients’ medical documents. Majority of which was data entry in patient’s charts in both physical charts and electronic copies.

• Filing and maintaining active patients charts and storing discharged patients’ charts in proper storage. Managing and keeping the records up-to-date if there are any changes or additions.

• Communicated with hospitals and doctor’s offices, requesting current progress notes necessary for patient care.

• Managed paperwork required from nurses and therapists.

• First point of contact when patients call the office. Listen to their requests, address their concerns and determine who they need to speak to in regard to said concerns.

• Screen calls from Therapists, Nurses, Social workers, and ancillary companies, whether they need to speak to the manager, Director of nursing, the owner, or it was something I could help them with right away.

• Proficient in Axxess Home Health software used for integrated solutions.

• Made calls to ancillary companies requesting required paperwork for patients’ charts, communicated with medical professionals when paperwork needed correction or missing narratives and information per Medicare guidelines.

• Served as intake when main intake/staffer went on vacations or is out of the office.

• Sent out and followed up doctor’s orders for Doctors’ signatures, made sure orders were submitted and returned within required Medicare guidelines. Elite Home Care /Envoy Health Care, Staffer/Medical Records Custodian August ’17 – Oct ‘18

• Served as first point of contact for all incoming callers. Screened phone calls and determined who to transfer caller depending on what they needed.

• Was in constant communication with caregiving staff and home makers via phone calls and texts. Monitored staff schedule on a daily basis, making changes at the last minute if necessary.

• Largely managed accounts, specially the quarterly billing sent to contracted companies. Helped the main accountant with gathering and tallying time sheets, hours worked and hours billed for the quarterly billing.

• Kept track of staff hours worked, time sheets, and records weekly for payroll purposes. Reported to the accountant.

• Primary contact for all clients/patients when it came to feedback, needs, and anything concerning the staff servicing their needs.

• Assigned the appropriate caregiver to new patients, re-staffed for existing patients if patients requested a new caregiver for any valid reason.

• Arranged relievers for staff that request a day off or some time off on a daily basis.

• Communicated with Case Managers from various contracted programs in regard to patient concerns or any change that needed to be reported to them regarding patients.

• Discussed with case managers any requests to increase or decrease caregiving hours for patients that need it, based on caregiver’s reports.

• Filing paperwork in patient’s charts

• Proficient in-Home Health software.

• Verified eligibility of any potential patients coming in as a referral from hospitals or doctor’s offices

Skills

• Proficient in Microsoft office tools. Including Word, Excel, Power Point and Outlook.

• Bilingual in English and Tagalog (Filipino).

• Knowledge in proof-reading and editorial reviewing of documents.

• Knowledge in Quickbooks.

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