Forklift Operator Mystery Shopper
Resume:
Michael Langley
Ready to write my next story
Huntsville, AL 35801
************@*****.***
I’ve been extremely successful running both Service/Tire retail stores and Dealership Service Departments
Decisive and effective in both areas of the Service Department. I’ve had an instant impact on Sales and Retention. I’ve been successful in leading a cross-functional and trained technicians to meet customer demands and deadlines.
Marion Motors was a huge accomplishment, after I was given the freedom to tweak the system, our success was instant.
I feel like my different experiences allows me to look at the opportunities with a different lens and perspective.
In my past life, I was an Operation Manager/Coordinator. I lead the production managers and there employees at Timberline Live Pet Foods to keep all of the production lines, material inspections, scheduling production and weekly inventories. I'm a highly energetic, highly motivated person who’s ready and excited to bring my talents and perspectives to my next Service Department or Retail Tire/Service store. I was given Human Resources training, verifying employee's information, interviews, employee retention and employees evaluations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Midas Auto Service Center - Meridianville, AL
October 2021 to Present
Responsibilities, include sales, checking in customers vehicles, checking out customers, all phone calls, scheduling appointments, payroll, employees, employees schedules, inventory, daily, weekly, monthly goals, responding to emails, social media and text messages. If I’m short handed in the shop I’ll bounce between shop and store to work on vehicles and still keep the store running.
Store Manager
Mavis Discount Tire - Madison, AL
February 2019 to October 2021
i’m proud to say my most significant accomplishment so far, November and December we had the two largest months for sales in the Service Department in the history of the dealership. Obviously I can’t take all the credit, but it’s extremely rewarding being part of it. I’m the leader of the Service Department, between answering phones, taking payments, writing tickets, cleaning the Service department, no job to big or small. With us being a small dealership I wear lots of hats thru out each day. I feel like it keeps me more in tune with all the ins and outs of the dealership. Service Advisor/Manager
Marion General Motors - Marion, IL
January 2017 to February 2019
Service Advisor/Manager
manage and advise customers on concerns, cause and corrections. I answer phones, take appointments, write work orders, communicate concerns to my technicians for customers
I process payments, do collections on old repair orders Provide customers with accurate estimates for repairs. Manage customer questions and concerns via the phone, email or texts manage all commercial type service customers
Service Advisor
Vic Koenig Chevrolet - Carbondale, IL
June 2014 to January 2017
I take care of service department customers.
I answer phones, take appointments, type work orders, communicate with customers for the mechanics and vice verses, I take payments, do collects on old repair orders, I type up estimates. I take customer calls and answer question best to my knowledge on there vehicle. I use several different computer programs thru out my day.
Operations Manager/Project Manager/Operation Coordinator Timberline Fisheries - Marion, IL
October 2004 to June 2014
Manage production harvest to ensure all products get to shipping to be shipped out on time. Manage the packaging department to ensure all products are done properly and in a timely manner. Manage daily, weekly and monthly inventories on all products we ship and grow. Manage all quality initiatives to ensure our customers get what they ordered. Maintained and communicated daily productivity and shipment reports for all departments. Addressed all personnel issues promptly and professionally. Implemented performance, quality and efficiency measures to achieve aggressive production goals. Sales Account Manager
Rent A Center - Marion, IL
October 2002 to October 2004
Managed a team of inside and outside account managers Managed all new and existing store accounts
Organized and planned sales strategies to increase sales per customer Organized sales strategies to increase sales inside and outside the store Sales Executive
Timberline Fisheries - Marion, IL
August 1998 to October 2002
Managed sales reports on all customers
Managed call backs on all new customers for feed back Managed all cold calls for new opportunities
Managed sales reports for lost prevention
Managed all sales reports, probability, retention, etc. Managed a team of inside sales representatives and customer service department Education
2 years in History
John A Logan College - Carterville, IL
August 1995 to May 1997
High School Diploma in Generals
Marion High School - Marion, IL
August 1991 to May 1995
Skills
• Microsoft Office, Excel and Word (10+ years)
• Management (10+ years)
• Excel
• Business Development (10+ years)
• Sales (10+ years)
• Microsoft Excel (10+ years)
• Communications (10+ years)
• Salesforce (2 years)
• retail sales (10+ years)
• Marketing (6 years)
• Office Management (10+ years)
• Photoshop
• Forklift Operator (10+ years)
• Shipping And Receiving (10+ years)
• Sales Management (10+ years)
• Trade Shows (10+ years)
• Logistics Management (10+ years)
• Sales Experience
• Customer Service
• Quickbooks
• Networking
• DNS
• Data Center Experience
• Active Directory
• Time Management
• Microsoft Word
• Negotiation
• Microsoft Outlook
• Mechanical knowledge
• Leadership
• Social media management
• Typing
• GM Vehicles
• Automotive Diagnostics
• Inside Sales
• Operating Systems
• Automotive Repair
• Microsoft Windows
• Supervising experience
• Cash handling
• Store management
• Recruiting
• Communication skills
• Databases
• Microsoft Office
• Production Management
• Contracts
• Upselling
• Account Management
• Microsoft Windows Server
• Inventory control
• Bookkeeping
• Payroll
• Employee orientation
• Interviewing
• Team management
• Shift management
• Budgeting
• Retail maths
• Retail management
• Pricing
• Merchandising
• Troubleshooting
Awards
Midwest Service Advisor Excellence Award
September 2016
Award given by General Motors for the Service Advisor with the most Five Star online Reviews. Also mystery shopper scores go into determining who wins the award. Attendance Awards for employee with best attendance January 2016
i didn’t miss a single day of work other than pre planned vacation or personal days. My attendance was 100% the year of 2015
General Motors Hero Award Winner
June 2017
This award means more to me than any of the others. The only way you can win this award is first get nominated then your peers vote for you.
General Motors Hero Award
May 2016
Certifications and Licenses
GM Certified Service Advisor
August 2015 to Present
Attended GM training classes, plus on going education on technology, mechanics and saftey. Driver's License
September 1976 to September 2022
Illinois issued Class D license with no restrictions Certified DealerPro Service Advisor Training
February 2015 to Present
In 2015 I began extensive DealerPro Service Advisor Training. After receiving extensive Training, I become the Top Performer at every dealership I’ve worked for. Road to a Sale:
Telephone Sales Techniques
• Appointment Process
• Communication Skills
• Scheduling Appointments
• Why Have a Telephone Structure
• Phone Scripts
– Avoid Quoting Price
– Never Diagnose
– Emergency Situations
• Other Emergencies
• Is it Covered Under Warranty
• Staying in Contact with Your Customers
• Selling Maintenance on the Phone
The Customer FIRST
Service Drive Process
• In the DealerPRO Dealership
• 10 Mistakes Every Advisor
Must Avoid
• Success Formula
• Goal Setting
• The Stages of Change
• Service Advisor vs. Service Writer
• Prepare for Success “Daily Checklist”
• Active Delivery
• Advisor Write-up Scripts
• Advisor Sales Script
• Menu Presentation
• Putting the Customer at Ease
• Offer Choices
• Performing a Walk Around
With Every Repair Order
• Estimate Sheet Completion
• Selling from the MPI
• Maximizing Technician
Productivity
• Lost Sales Follow-up
• Customer Personality
Profiles
• • CSI Script
Certified Forklift Operator
January 2010 to February 2018
CDL
I would be willing to get my CDL
Assessments
Verbal Communication — Expert
September 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Expert
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Attention to Detail — Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Sales Skills: Influence & Negotiation — Proficient September 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Highly Proficient August 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Mechanical Skills: Aptitude — Highly Proficient
August 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient August 2019
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Proficient September 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Outside Sales — Proficient
September 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Personality: Sales Fit — Highly Proficient
September 2019
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Sales: Influence & Negotiation — Highly Proficient October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Outside sales — Proficient
February 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Sales skills — Highly Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Analyzing data — Completed
February 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Management & leadership skills: Impact & influence — Highly Proficient August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & leadership skills: Planning & execution — Proficient July 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Sales fit — Highly Proficient
September 2019
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Retail customer service — Familiar
July 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Problem solving — Completed
May 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Basic mechanical knowledge — Proficient
November 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate