YAHAIRA

DIAZ

+1-601-***-****

adxugp@r.postjobfree.com

Jackson, Mississippi 39212

CONTACT

Adaptable professional with 10 plus

years of work experience and

proven knowledge of leadership,

problem-solving, and workflow

prioritization. Aiming to leverage my

abilities to successfully fill the Data

Entry or Clerical role at your

company.

CAREER OBJECTIVE

Wic Clerk Canton

G A Carmichael, Canton, Mississippi

Bilingual Interpreter And Receptionist

G A Carmichael, Canton, Mississippi

Customer Service Representative

First Choice Medical Supply

Bilingual CSSR

Comcast, Yahaira Diaz

EXPERIENCE

November 2017 - October 2018

Assisted in the disbursement of Food supplements to mothers and children

•

• Assisted in interpreting for the Nutritionist.

• Data Entry

Adhered to quality and service standards to support operational goals.

•

• Troubleshot minor problems and reported larger technical issues. November 2014 - November 2017

• Addressed any issues to satisfy the customers

Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs

•

• Scheduled appointment, assisted Doctors with interpretation. April 2010 - June 2011

Bilingual ) my duties included billing, shipping, multi-line phone,

• faxing, scanning, and assisting with the customer needed

• Described product highlights and benefits to help guide purchasing Resolved concerns with products or services to help with retention and drive sales

•

• Billing Bilingual Customer Service

June 2001 - August 2005

• Page 1

Assisting telephone callers with billing concerns, informing of promotions and handling any grievances, and being the first and last contact for the customer

•

Identified and responded to customer requests and concerns

• through email

• Updated and maintained information in customer accounts.

• Met deadlines while maintaining high-quality deliverables.

• Data Entry

Thomas Jefferson High School

EDUCATION

SKILLS

• Data entry

• Billing

• Business intelligence

• Communication skills

• Customer service

• Fax

• Meeting facilitation

Contact this candidate