Experienced professional with a commitment to learning. Dedicated to exceptional customer service. Preparing to take the CompTIA A+ Certification exam. Multilingual: English, Arabic, and French.

TECHNICAL SKILLS

Hardware and software installation and troubleshooting

Active Directory: users and computer account creation and management

Computer hardware installation, configuration, upgrades, maintenance

Macintosh & Windows desktop/laptop support

Mobile device: iOS and Android

Customer service skills

Manage documentation in Zendesk

IPv4 and IPv6 Addressing

Virtualization Engines: Hyper-V

Initial configuration of Cisco routers and switches

Configure end devices for wired and wireless network access

LAN & WAN connectivity

Ethernet cabling and RJ45 jack installation and maintenance

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)

Video Conferencing (WebEx, Zoom, Google Meet, Microsoft Teams)

EDUCATIONAL QUALIFICATIONS

PC Hardware Specialist Certification September 2021

Bunker Hill Community College with Just-A-Start Corporation, Cambridge, MA

Courses Include:

Application/Concepts

PC Hardware and Software

Cisco Networking

Windows Operating Systems

Helpdesk Techniques

Business Communication

Hands-on laboratory experience installing, configuring, and maintaining computer hardware, operating systems, software, Cisco switches and routers.

Bachelor’s degree in Arts 2005

Mohammed V University, Rabat Morocco

EXPERIENCE

Teacher 2022-2022

Global Montessori School, Belmont, MA

Prepared after school enrichment for school activities for children

Deliver safe and efficient childcare services

Taught French for 3 different classes

Developing new cultures by reading books about multi-cultures or holidays

Inventory specialist 2022-2022

Harvard University

Perform Equipment Deliveries – using the van to deliver the equipment to different depot locations across the Harvard Campus.

Picking up equipment from various locations.

Asset Management – scan inventory at each location to keep the inventory and systems up to date.

ServiceNow Ticket Maintenance –review and update tickets daily.

Teacher 2012-2015

Rockland Montessori Preschool, Malden, MA

Trained the Teacher Assistants to work with Montessori educational tools

Taught French courses for a big group of preschool and Kindergarten students

Build self-esteem and positive social skills through a program of behavior goal

Provide structured time where children can develop listening and organizational skills

Teacher Assistant 2010

The Immigrant Learning Center, Malden, MA

Taught basic English to a small international group

Assisted the teacher with homework assignments

Project Assistant 2008

University of South Florida, Tampa, FL

Selected source material and prepared comprehension quiz

Distributed assignments and participated in live conferences

Turn Down Attendant 2007-2011

Four Seasons Hotel & the Mandarin Hotel, Boston, MA

Provided excellent customer service by attending to the guests needs

Followed Hotel guidelines and policies

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