Administrative Assistant Customer Service
Resume:
Yana Savchuk
adxuef@r.postjobfree.com
OBJECTIVE
Highly organized and detail-oriented professional with a strong background in administrative support and marketing seeks an Administrative Assistant position. Bringing extensive experience in document management, customer service, and proficiency in Microsoft Office Suite. Skilled in problem-solving and adept at working independently with minimal supervision. Committed to delivering exceptional results while maintaining a high level of accuracy and efficiency. Seeking an opportunity to contribute to a dynamic team and support the growth and success of the organization.
SKILLS
Organization and time management
Interpersonal skills
Document management
Attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Problem-solving
Knowledge of Adobe Acrobat
Customer service
Flexibility and adaptability
Ability to work effectively with minimal supervision
WORK EXPERIENCE
Administrative Assistant August 2017 - February 2023
Charity Fund "Atideinu" • Chernivtsi, Ukraine
- Managed documents by organizing, maintaining, and updating files and records both in physical and digital formats.
- Prepared office correspondence for associates and the director.
- Drafted and saved files, including memos, reports, and presentations, ensuring accuracy and adherence to company guidelines.
- Prepared various reports, using software such as Microsoft Excel or specialized reporting tools.
- Used office equipment such as copier, scanner, printer, and telephone system.
- Updated social media pages such as Instagram, Facebook, as well as the company’s website.
- Greeted guests in reception area and notified stuff.
- Responded to client inquiries professionally and promptly, providing necessary information or routing requests to the appropriate department.
- Maintained confidentiality and handle sensitive information with discretion and professionalism.
- Managed bookings and schedules, prepared boardrooms for the meetings.
- Performed ad hoc duties as requested by management, demonstrating flexibility and willingness to support different areas of the organization.
EDUCATION
Standard First Aid & CPR/AED Level C
Canadian Red Cross (March 2023), Calgary, AB
Bachelor’s degree, English
Yuri Fedkovych Chernivtsi National University (September 2009 – June 2013), Chernivtsi, Ukraine
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