PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SIMONE SILVA

■ Miami, FL 33179 ■ 201-***-**** ■ adxuec@r.postjobfree.com ■ Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

• Crisis Management

• Process Payments

• Receipt Verification

• Promote Concessions

• Bag Inspections

• Guest Needs Assessment

• Greet Guests

• Register Monitoring

• Social Perceptiveness

• Special Assignments

• POS Inventory System Operation

• Control Crowd

• Facility Safety

• Hospitality Management

• Billing and Payment Processing

• Energetic and Outgoing

• Cash Register Operations

• Merchandise Restocking

• Conflict Mediation

• POS Transactions

• Phone Inquiries

• Critical Thinking

• Patron Support

• Guest Satisfaction

• Place Settings

• Special Requests

• Rewards Programs

• Fair Rule Enforcement

• Fire Safety Regulations

• Guest Experience Management

• Emergency Response

• Visitor Check-In

• Help Patrons

• Customer Information Databases

• Quality Control Analysis

• Suspicious Activity Monitoring

• Cash Drawer Management

• Reading Comprehension

• Security Screening

• Call Answering and Routing

• Customer Queries and Response

• Ticket Scanning Software

• Promotions and Special Events

• Update Advertising

• Tour Guidance

• Microsoft Excel

• Time Management

• Judgment and Decision-Making

• Advertising Displays

• Operation Monitoring

• Maintain Security

• Management of Personnel Resources

• Access Monitoring and Control

• Message Delivery

• Microsoft Windows Mobile

• Handbilling

• Service-Orientation

• Coordination

• Speaking

• Instructing

• Persuasion

• Writing

GREETER 03/2022 to 05/2022

Miami Heat, Miami, FL

Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.

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• Answered customer questions and pointed individuals in right directions.

• Acted as first point of contact for visiting clients and customers.

• Fielded customer complaints and notified managers.

• Monitored seating area and checked restrooms regularly to keep spotless.

• Verified receipts of exiting customers to confirm purchases and avoid shrinkage.

• Greeted customers with smile and provided friendly, knowledgeable service.

• Provided information about current and future events at facility.

• Greeted and collected tickets of patrons at [Type] events.

• Assisted patrons with seating by giving directions and lighting paths.

• Directed ticket holders to seats and facility locations.

• Reviewed tickets for authenticity and applicability to particular event.

• Refused admittance to patrons on basis of [Type] policies or for lack of ticket possession. VIDEO EDITOR INTERN 10/2017 to 08/2018

FACHA, Rio De Janeiro

Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.

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Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.

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Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.

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Understood director's artistic vision and maintained alignment with vision throughout editing process.

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• Exported final cuts and upload to content management system and client platforms.

• Developed and managed storyboards, post-production editing and final delivery formats. Edited content in real time at events to deliver high-quality media content within short timeframes.

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Contributed editing expertise to online content campaigns and performed commercial editorial work for [Type] clients.

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• Utilized [Software] to manipulate, splice and sync video footage.

• Assembled various amounts of footage into seamless end product. Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.

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Edited [Type] videos for digital distribution by managing graphics, sound, music mix and color correction.

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• Reviewed content for quality control to drive vital technical and editorial corrections. PRODUCTION WORKER 08/2016 to 12/2016

Olympic Broadcast Service, Brazil

• Organized work to meet demanding production goals.

• Resolved issues quickly to maintain productivity goals. Inspected final products to assess compliance with quality standards and established tolerances.

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Supported machine operators in setup and operation of production equipment resulting in efficient runs.

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FRONT DESK RECEPTIONIST 03/2009 to 06/2011

Clinica Galdino Campos, Rio De Janeiro, Brazil

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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EDUCATION

LANGUAGES

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

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Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

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• Transcribed phone messages and relayed to appropriate personnel.

• Used internal software to process reservations, check-ins and check-outs.

• Collected room deposits, fees and payments.

• Monitored office supplies by checking inventory and placing orders. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

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• Confirmed relevant guest information and payment methods to prevent fraud. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

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Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

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Entered customer data into room system and updated information whenever patrons changed rooms.

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• Maintained transaction security by verifying payment cards against identification. Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

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Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

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Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

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Updated customer accounts with add-on room charges, minibar use and room service bills.

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• Explained details regarding property to acclimate patrons to resort environment. 200 Hour YTT : Yoga Therapy And Teacher Training, 08/2021 Sivananda Yoga Ashram - Nassau, Bahamas

Associate of Arts : Filmmaking, 01/2016

FACHA Faculdades Integradas Helio Alonso - Rio De Janeiro, Brazil Associate of Arts : Public Relations, Advertising, And Applied Communication, 02/2014 Faculdades Integradas Hélio Alonso - Rio De Janeiro, Brazil GED : 12/2011

Sistema Augusto De Educação Integrada - Rio De Janeiro, Brazil. Portuguese

Native or Bilingual

English

Professional Working

Swedish

Professional Working

Spanish

Professional Working

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